Tip for consumers: Kindly do not entertain the calls from +1888 567 7144, 973-692-8930 and +1-866-311-0411 as they are the tech support scammers
Tip for consumers: Avoid unless your looking at $5 items that you don't care about
Tip for consumers: I originally advised against using Apple's trade-in program, but my experience turned out okay. That said, don't be afraid to challenge them and I would advise taking very clear pictures of EVERY square cm of your device before you send it off.
Tip for consumers: Please save your money and go elsewhere