PetSmart (canada)

I was a long time customers and was purchasing all my Christmas gifts to your store as well as everything required for cats and dogs, why you changed that? I am ordering from your competitor now. So sad in 2024 that a company does cherry picking on where to ship. There are so many shipping carriers out there.

Recently, I took my dog to Petsmart for a haircut and bath. Unfortunately, the stylist I encountered was rather impolite. She informed me that if my dog wasn't cooperative during the grooming process, there would be an additional charge for express service. However, that wasn't necessary as my dog behaved just fine.Upon picking up my dog, I noticed that the stylist was nowhere to be found. To my dismay, my dog's haircut was poorly done. The hair around his ears had been excessively trimmed, and there were uneven patches on his chest. Honestly, I believe I could have done a better job myself, despite not being a professional stylist.

I have been going to Chinook Petsmart Calgary ever since it opened at this location.
I want to commend you in reference to one of your employees. Her name is Ljubica. She alway greats you with a smile and very friendly conversation, and has always been very helpful & loves the pets and even they get excited when they see her! And I have watched it's not just with me and my pet it is with every customer that goes through!
I believe that compliments and praise should be given where needed! There is so many times that a customer goes through a cashier or store and has not been treated appropriately.
I will continue to go to Petsmart and look forward to seeing her happy face at the cashier till!
Thank you!

Prices on their website are "MEMBER" prices. They want me to give them my email address for a membership, but each time I tried to use their card, they had to issue me a new one because the system could not locate it and had to issue me a new card. Gave up on their crappy "membership" years ago. Went for kitty litter today and had to pay extra because I don't trust them with personal information anymore.

Love this store, allows Fridly staff. When I place a order on line one night. They missed it in the morning did not see it. When I want to yhe store they filled the order right there for me. That was great don't thi k to many stores would do that. Me and my fur baby's are always happy Ftwr shipping at petsmart.

Horrible experience with their grooming salon staff (PetSmart Polo Park WPG). Walked in yesterday to have my dog's nails done and since they were overbooked, we were offered an appointment today. They weren't satisfied with the paperwork I showed for my dog's rabies vaccine so they said no problem, they will just contact the vet. All fine, I just asked if there was any problem to call me before the appointment so we don't have to make the trip. This morning, got no call, but just to make sure esp. Since the weather and roads were horrible, I called before going there and was told, yeah his appointment is all good to go, we can even accomodate him earlier. As I was driving there, I got a call from them saying, yeah, we just called the vet, no answer so you know we can reschedule for later or another day. This was something you said you would do beforehand and I even called to confirm! The people working here DO NOT CARE! Long story short, we made the trip for nothing so we will avoid petsmart at all costs!

Friendly staff everytime! Good selection and specials for our 5 pets (4 rescues). Staff suggests other locations if they are not carrying a product.

Look what they did to my 9 months old standard poodle puppy!
The girl from the minute I met her was saying that the grooming job is not easy and she gets back and neck pain! And she said she had to shave my dogs ears just because it was not healthy for him to have tangled hair.lol...
I told her my dog goes to his groomer every 6 to 8 weeks what are you talking about?
She was too lazy and shaved my poodle's hair. I asked the groomer to work on my dog's hair to make it fluffy and puffy. I asked her not to cut his tail's hair and just trim it... she didn't even wash his tail. I asked her several times, not to shave his body and head, but she shaved all his hair anyway without my permission in this extreme cold of winter weather! When I saw my dog I could not believe my eyes! PetSmart's groomers are young and have no experience and most of them are not certified pet groomers I believe. They are too lazy to work on the dogs hair. I could not smell any fresh wash or shampoo on my poor dog's body. I paid extra $37 for pampering him. I don't think they even washed my dog... maybe they used dry shampoo on him?
His tail was not washed at all I had to wash, dry and fluffy it at home by myself.
The invoice that I received from her before I see my dog was showing $165+tax.
I paid and I left the Ottawa, Innes road store, Very disappointed!
I sent my complaint to PetSmart but no one called or replied to my message.
I had a Horrible experience, waste of money, time and gas.
I am not happy at all.
I could shave my dog by myself and wash him and dry him by myself better than anyone.
The reason I brought my dog to PetSmart was because I thought they really care and will work on my dog's hair to make him fluffy and beautiful and he will look like a real standard poodle.