This company is great. Yes,there was a problem with the stroller,8 months later. Lock trigger wire broke for folding it. They replaced the stroller with a new one and all had to pay was shipping,because it was over 6 months,and I had to donate the old one to a Rescue Center (happily),which made those folks very happy.People at Pet Rover were courteous,pleasant,prompt,accommodating. And professional. Some people are complainers,I am a happy customer.