There are some spots in the website that are a little counter-intuitive, but overall it was a good experience.
Customer service was friendly and answered all my question. Ordered on line only because I could use discount code and customer service could not use apply the discount.
I love the HPZ Pet Rover Premium Heavy Duty stroller and am so glad to see accessories to make it even better! The live chat helped me to know that the products will fit well on my stroller. I'm excited to have the bolster pad to soften the vibration of the ride for my elderly westies. And the rain cover and travel bag will be great! We have suffered the rain in this stroller and, even with the hood lowered, rain still got in on my pups. So this is a super addition! Thank you!
liked the detail of spec information so that I could compare.
I cannot find my $10 coupon I got from wheel...
satisfied with everything I've bought just wish it wasn't taking a month and a half to get my wife's stroller for her beloved dogs hopefully it comes the second week in may as I was told
I don't know if I would buy from you again since I haven't seen the product. I am hopeful that it is great quality and will meet my expectations
Your website is very user friendly and I love that each item show pictures and describes in detail each item.
i am very pleased with the quality of the stroller. Only constructive critcism would be that the turning of the stroller is a little tough .
I am so happy with the pet stroller purchase for my older dog. He's very comfortable and enjoys being strolled around with his treats, toys and blanket. I love the various compartments and the cup holder. Easy to fold up and great on all surfaces as the wheels are sturdy and strong. Thank you!
I received an email indicating that I have a $10 off coupon for further purchase. When I tried to use it, it said that my coupon is invalid. The coupon is STP10RW.
The bed came without it's pillow again. This is the second bed we bought. Company indicated that pillow comes with bed. But to date we had none of the pillows. Very disappointed!
I ordered an item and selected and paid for "1 Business Day Express Shipping" and was expecting the item today. After calling to find out the status, I learn that it wasn't even shipped until today and won't get it until tomorrow. Thats TWO DAYS, not one. Agent told me that it states somewhere on your website that there is a 24-hour processing time, but could not find it, nor did I see it when ordering. Many other places I can order from. POOR customer service and will take my business elsewhere.
Phone ordering was very good. I have been advised it will arrive here by Wednesday the 10th, if it does then I will be very happy and the 5 star rating will stand. I did see some reviews that shipping promises were not kept. I hope that is not the case. Thank you
I bought pet stroller and i use it four times and it rip in the button paid &80 my Maltese Pom only weight 6 pounds ... I ve loon all over and I need made in USA . I did notice it’s warranty for life so I need to buy it . I’m taking this pet rover stroller to Europe cruise
I have spent more time shopping for a pet stroller than a car, and your customer service has answered both of my questions quickly. I am taking a chance on your brand and hope it doesnt disappoint me in quality construction and truth of advertising. You may rate a 5 star for return purchase and recommendation if this product is as advertised.
Called HPZ, as the price you offered was the most competitive at the time. It seems you were out of the color I needed. Nice person on the phone let me know that availability would take time before it would be shipped. Great customer concern and support. Thanks HPZ! Nice product! Worth the wait!
Your site explained the products well and any inquiries I made to customer service were quickly responded to.
I look forward to being as happy with the products I have ordered as I am with the service so far.
Polo and Sophie look forward to their fun rides in the stroller! Thank you in advance for making such a well constructed and fully featured pet stroller!
We appreciate your customer service & would recommend HPZ to our family & friends. However, the red basket needs improvement. Otherwise, your stroller is fantastic.
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