PetsmartReviews 546

13 days since cat food order was placed and still not received
I bought the 10 lb bag, along with other items on August 15,2025. As of August 27,2025, 13 days later, items still have not been received on my end. Food has now been compromised sitting in hot delivery carrier trucks due to the hot weather. Customer Service could care less. I will never buy anything on line from Petsmart again.

Durham NC, can't keep crickets alive, sometimes limited of 25 other times none. Seen chameleon die do to poor maintenance. Would not trust a reptile buy from them.

On November 27 2024 a groomer at the Lynchburg VA wards rd store seriously clipper burn my puppy Milo private parts that had him howling in pain. I called the store and the mam who answered did not have a clue of what to do after speaking to some of the groomers. Had to take my puppy to the Animal Emergency Critical Care. They documented the puppy clipper burn was causing his pain and had to give him pain meds.sent complaint to *******@petsmart.com got a reply saying. That email is no longer active Called *******638 after a 20min the person transferred me to AAA auto # after hearing my complaint. A joke on me I believe. Lynchburg groomer did not have the decency to call and ask how my dog is doing awful disrespectful customer support

I was sent a warm medicine that needed to be kept cold. Unsafe and usable. Petsmart would not give a refund. So I lost money and my cat did not have his medicine. Supervisor was ultra rude. You deserve better. Save yourself the headache. Use Chewy instead, they are great.

The staff at Petsmart is always friendly and ready to help you select products or answer any questions about your pets. I like that here you can find everything you need for your pet - food, toys, clothes, accessories and much more.
Petsmart also offers grooming services, veterinary services, and dog training programs. This is very convenient, as you can get everything your pet needs in one place.
Overall, I am very pleased with my shopping experience at Petsmart and would recommend this store to any pet owner.

Petsmart is a one-stop shop for all my pet care needs. The store offers a wide range of products, from food and toys to grooming supplies and veterinary services. I appreciate the knowledgeable staff who are always willing to offer advice and assistance. The grooming salon is convenient for keeping my pets looking their best, and the loyalty program offers additional savings and perks

NEVER, EVER, BUY PETSMART EARMITE MEDICINE FOR CATS...WE BOUGHT IT TWICE, PET ARMOUR AND IT IS THE MOST WORTHLESS MEDICINE FOR EARMITES FOR CATS... WE USED IT FOR 3 MONTHS, MABEY 4 AND IT DID NOTHING...A TOTAL WASTE OF MONEY...I THINK THE EARMITES ATE THE STUFF...GO TO A REAL VET TO GET THE REAL STUFF...NEVER PETSMART.ITS A BAD SCAM FOR YOUR CAT...I WOULD BE LEARY OF ANYTHING AT THAT PLACE.

Used Petsmart auto ship for dog food. Just received 2 bags where I noticed the best used by date was April 2023! It's February 2024. That is disgusting so will never purchase from Petsmart as a company who can sell you something all most a year past fresh date. Stay away from Petsmart they are poisoning our pups!

I set an appointment for a grooming for my dog Baloo, it was to be a a bathing, teeth and nails. I'm highly disappointed after spending $63 from a corporations and to pick up my dog smelling the same as I dropped him off.

I've finally wised up! 2 Years ago can of wet Authority for cats was $1.25 now $1.89!
Spending Hundreds of dollars on cat food is UBSURD!
Thank you Petsmart for being so Greedy, $$$ you've Lost another customer.
So many animals in need of a good product, now go WITHOUT...

Yesterday I had an appointment at Petsmart on Narcoossee Rd with Kae C for a full grooming session for my 8-month-old goldendoodle. I have to say that Kae is the worst groomer I have ever dealt with. My wife and I spent 10 minutes or so explaining what we wanted and stressing to her what we absolutely did not want. Left our dog for 4 hours and came back and she just shaved the dog. Did not clean ears, facial hair (what's left of hair) was cut uneven, his skin around private parts were lacerated, nails were cut so horribly uneven. Wow! I would fire her in a heartbeat if she worked for me. Do not use her as you will regret it! Horrible service from her, we have had other good experiences there with other groomers. She is the opposite of a great groomer. Beware of Kea C!

Poor customer service, poorly trained associates. Rude associates. Don't even bother buy elsewhere where they actually care about their livestock.

The Petsmart phone app has serious glitches. DO NOT continue to select PLACE ORDER button when you don't see confirmation on first attempt. It will charge your account every time you hit place order. It appears as if place order doesn't go through and still wants you to select PLACE ORDER! You then have to spend time with customer support trying to figure out how to get your money back. Horrible Horrible experience

This is the second time that I have dropped my dog at the pet hotel and requested grooming during his stay. Both times I was told that it would be done and it wasn't when I returned. Both times I was given a lame excuse and nothing was done. I was told by the manager that I could make an appointment for later. Why would I want to? I am done with PetSmart.

The manager told me that I could call corporate and all they would do is send him an email. That's useless

This is the one on Westport Road (Springhurst) in Louisville, Kentucky. Avoid at all cost. Poor service.

Whoever was in charge of making the website for petsmart is the biggest $#*!ing idiot out there,I'm tryna make a purchase and this $#*! won't accept my $#*!ing card for NO reason when everything matches my account! And everyone keeps sayin the site is running smooth yeah bill $#*!ing $#*!

I am reviewing petsmarts website. It seems to be set up to scam you out of points. THEY ADVERTISE THIS AND THAT, BUT SINCE YOU CANT LOG INTO SITE YOUR POINTS GO UNNOTICED, AND YOU ARE UNAWARE. ALSO THERE IS NOWHERE ON THE WEBSITE TO CHECK THEM. CAGEY.

Apparently your dog has to smile nice if they want a grooming appt. We have been taking our dog to the Blaine mn store for grooming for years! Out of the blue. We were told by Lisa she couldn't groom our dog because he was shaking. Pardon me but our dog would shake each and every time we brought him for a groom. What was different this time? I'll tell you! Lisa wanted to go home. She wanted to collect her pay check and just sit on her butt! She was rude condescending and pitiful! Our daughter is a vet and she has NEVER heard of such an idiotic excuse not to groom a dog. Good luck pet smart I will make sure my family and friends never spend money at your store again.

Think twice before you go to this PetSmart location and get your dog groomed to have a bad experience with the manager name Victoria. First off I booked an appointment for Friday because I was taking my dog to the blueberry Jubilee in Poplarville to be in a dog show. I made the appointment with Angie it's one of the groomers listed on the website. I received the call confirming the appointment and they said I needed to get the vaccination papers in 48 hours prior to the appointment. Whenever came into the groomer salon Victoria talk me out of going with the selected appointment which was Angie called her an old woman and she did not know how to cut a dog's hair to my satisfaction. She said I will squeeze you in today at 1:30 to bring your pet in and I will work on him so he can be ready for the pet show I know how the groom schnauzers. When I arrived at 1:30 I did meet Angie and she said could I help you and I said I need to speak to Victoria so I can bring Elijah in for grooming this afternoon. Victoria had a total change in her attitude toward me said I'm not going to be able to groom your pet because he is grossly matted. I asked her where she see mad on the dog and she picked one little small mat or a tangle on these right leg and said she would have to shave him down to a point that he would look like a chihuahua just because she found one tangle in his right leg. And I told her I was not having my dog shaved down all over including his beard which had no man in it I have posted a picture of my pet for you to see what he looks like. She simply did not want to groom my pet for whatever reason. For one it's very unprofessional for her to talk to a customer the way she did today. I hope this is helpful for anyone that brings their dog into this location to get their pet groomed I've heard they cut pets' ears to a point where there were bleeding. I was so upset that I took my dog to the veterinarian and ask them for their opinion and they said that that girl should be not working there because my pet did not have any mats on it other than a few Tangles and they're not considered a Matt. Hope everyone has a blessed day and this is helpful.

I have contacted the supplier and Pets Mart
Managers etc. It was disappointing to find out that the preventative FIP shot not given.
Animal are in close quarters.
Some shipped from other areas outside
Continental United States.
It is so painful to a animals to get this incurable disease. Customers are blindsided and are financially hit with this disease. It devastating
To watch your animal die such a
Painful death.
Just humanly vaccinate these animals.
Stay true to your PURPOSE and PROMISES.

Fran McGruder

U ited

Some shipp