Petsmart

Durham NC, can't keep crickets alive, sometimes limited of 25 other times none. Seen chameleon die do to poor maintenance. Would not trust a reptile buy from them.

On November 27 2024 a groomer at the Lynchburg VA wards rd store seriously clipper burn my puppy Milo private parts that had him howling in pain. I called the store and the mam who answered did not have a clue of what to do after speaking to some of the groomers. Had to take my puppy to the Animal Emergency Critical Care. They documented the puppy clipper burn was causing his pain and had to give him pain meds.sent complaint to *******@petsmart.com got a reply saying. That email is no longer active Called *******638 after a 20min the person transferred me to AAA auto # after hearing my complaint. A joke on me I believe. Lynchburg groomer did not have the decency to call and ask how my dog is doing awful disrespectful customer support

I was sent a warm medicine that needed to be kept cold. Unsafe and usable. Petsmart would not give a refund. So I lost money and my cat did not have his medicine. Supervisor was ultra rude. You deserve better. Save yourself the headache. Use Chewy instead, they are great.

Used Petsmart auto ship for dog food. Just received 2 bags where I noticed the best used by date was April 2023! It's February 2024. That is disgusting so will never purchase from Petsmart as a company who can sell you something all most a year past fresh date. Stay away from Petsmart they are poisoning our pups!

The staff at Petsmart is always friendly and ready to help you select products or answer any questions about your pets. I like that here you can find everything you need for your pet - food, toys, clothes, accessories and much more.
Petsmart also offers grooming services, veterinary services, and dog training programs. This is very convenient, as you can get everything your pet needs in one place.
Overall, I am very pleased with my shopping experience at Petsmart and would recommend this store to any pet owner.

Petsmart is a one-stop shop for all my pet care needs. The store offers a wide range of products, from food and toys to grooming supplies and veterinary services. I appreciate the knowledgeable staff who are always willing to offer advice and assistance. The grooming salon is convenient for keeping my pets looking their best, and the loyalty program offers additional savings and perks

I set an appointment for a grooming for my dog Baloo, it was to be a a bathing, teeth and nails. I'm highly disappointed after spending $63 from a corporations and to pick up my dog smelling the same as I dropped him off.

Stopped by PetSmart and asked for a price for trim and wash. Quoted $88.00. Dropped off dog and got call that due to heavy matting behind ears they would have to cut that area close and it would cost a little more. I went to pick up dog and they had shaved him. Then I went to cash register and they charged $154. To me that is more than a little more for what looks terrible.

Apparently your dog has to smile nice if they want a grooming appt. We have been taking our dog to the Blaine mn store for grooming for years! Out of the blue. We were told by Lisa she couldn't groom our dog because he was shaking. Pardon me but our dog would shake each and every time we brought him for a groom. What was different this time? I'll tell you! Lisa wanted to go home. She wanted to collect her pay check and just sit on her butt! She was rude condescending and pitiful! Our daughter is a vet and she has NEVER heard of such an idiotic excuse not to groom a dog. Good luck pet smart I will make sure my family and friends never spend money at your store again.

I've finally wised up! 2 Years ago can of wet Authority for cats was $1.25 now $1.89!
Spending Hundreds of dollars on cat food is UBSURD!
Thank you Petsmart for being so Greedy, $$$ you've Lost another customer.
So many animals in need of a good product, now go WITHOUT...

Whoever was in charge of making the website for petsmart is the biggest $#*!ing idiot out there,I'm tryna make a purchase and this $#*! won't accept my $#*!ing card for NO reason when everything matches my account! And everyone keeps sayin the site is running smooth yeah bill $#*!ing $#*!

This is the second time that I have dropped my dog at the pet hotel and requested grooming during his stay. Both times I was told that it would be done and it wasn't when I returned. Both times I was given a lame excuse and nothing was done. I was told by the manager that I could make an appointment for later. Why would I want to? I am done with PetSmart.

The manager told me that I could call corporate and all they would do is send him an email. That's useless

This is the one on Westport Road (Springhurst) in Louisville, Kentucky. Avoid at all cost. Poor service.

This is Lily, my female German shepherd, she started going to Michelle's training class when she was just a little pup. We ended up signing up for private sessions because she started showing signs of being anxious, over protective, and stress. One hour with Michelle made a big difference in improving her reaction and attitude towards her surroundings. Michelle will make sure the dog is very comfortable in their environment and often gave breaks if Lily showed signs of distress. Lily doesn't bark at people or attempt to lunge towards them anymore. Michelle also recommended a easy walk leash for Lily. It made a big difference during her day to day walks as she no longer pulls and stands by my side. I strongly recommend Michelle to anyone as she is wonderful, patient, and knows what's best for the dog's mental growth. Continue what you're doing and keep up the great work. Thank you for helping Lily.

The Petsmart phone app has serious glitches. DO NOT continue to select PLACE ORDER button when you don't see confirmation on first attempt. It will charge your account every time you hit place order. It appears as if place order doesn't go through and still wants you to select PLACE ORDER! You then have to spend time with customer support trying to figure out how to get your money back. Horrible Horrible experience