I don't shop anywhere with poor reviews on the site. I have bought high valued items there. Vintage antique rings over $100.
no complaints or scams. I didn't have to deal with etsy customer service since the sellers I had were amazing. Answered all my questions and went over their policies via etsy chat. Depending on the seller, shop policies vary so be aware of that.
I will be starting my own shop soon. I have heard this is one of the safest selling platforms. I'll try and update after.
Tip for consumers: read policies for each and every shop
stay away from sellers who are "ghosts"
I try and reach out to a seller prior to purchasing and read the most recent reviews. (preferably ones with pictures)
No reviews= not interested unless they are responsive to messages
Obviously this is a sham mini-Amazon, but without the quality service.
Never again will I risk using this poorly managed outfit.
Have been selling on Etsy for years. We shipped a package recently. The post office lost package, customer did not take out insurance and we were made responsible even after showing tracking and proof of shipping.
They took money from our account when we did nothing wrong.
IF YOU ARE THINKING OF SELLING WITH THIS CORRUPT ORGANZIATION, think twice.
They are saying I have to Have credit card and bank account.no longer have credit card so they are saying they can't give me my money. This is bologna.Give me my money!
As someone who made very few sells, who struggled with even getting views unless I PAID EXTRA for a promotion for my listings, the recent changes of showing "free shipping" items over non-free shipping items was really the last draw for me.
Mind you, I didn't have shipping on anything as I sold digital content, but I was seeing how unfair Etsy was being towards sellers in general. For some, it would be fine. But for others, this just would not be feasible. But Etsy clearly does not care. So many sellers who don't play along will simply get even more buried.
As a buyer, I've never really had any issues that I can recall. Except once I bought from a seller stating they were located in one area but I got the item shipped from somewhere completely different (Isreal) which I thought was suspicious.
It's mainly not the users on the platform that have been a problem. It's been Etsy! The constant site changes and experimentations is too much for some of us. Depending on what you're selling, there are better alternatives (eBay, Mercari, Poshmark, Creative Market, etc.)
Etsy needs to stop trying to be new and edgy and stick to what works. Stop expecting sellers who are already paying listing and selling fees to pay for Promotions just to be seen! I know of many who have closed down shop. No they were not all unsuccessful like me. Some were doing quite well but just would NOT out up with it.
Actually another issue I had with Etsy was the obvious Trademark infringements. This was especially true with t-shirts. Fake well-known name brand shirts were allowed to be posted. Do they not do scans. WE are supposed to report them.
Same as how it seems they rely on US, the users, to help each other in the forums.
I highly doubt I will ever return to Etsy as a seller. I may buy something off Etsy but I'd honestly rather not. I'd rather take my business elsewhere and reward sites that don't treat people the way I feel I've been treated... like I don't matter. (I rarely even have a look around on Etsy anymore. Maybe once or twice a year I'll browse about but that's it.)
The second cushion is currently being help hostage by the seller Currents and Clouds. They are demanding additional delivery charge. I can't get my head around this as the first seller managed to deliver to the address given.
I have tried to have ETSY intervene several times and they seem unwilling.
Would love some advise on how to resolve this. I am reluctant to hand over more money.......
Removed for no reason. That's right.. literally no reason lol They are HEAVILY buyer friendly and treat sellers like absolute garbage. They need to be called out in a big way. The trust team doesn't even read your messages. They skin them. Want examples? I've got PLENTY. They've become incredibly money blind since that first television commercial. Forcing free shipping on sellers (or you loose ad placement) and a lot of their storeS sell mass produced items now. Etsy doesn't care anymore. Their trust team is the worst I've ever encountered. Super unprofessional, even bullying at times. It's actually crazy. Literally the worst and again, Please understand that I am a veteran online retailer. They use us sellers as a shield for the angry masses. It's appalling. They also have hidden fees in fine print so watch out. NEVER EVER EVER EVER EVER EVER EVER EVER SELL HERE!!!!! Seriously. Don't make this mistake. They treat sellers like peasants and expect us to treat buyers like actual royalty.. accept personal threats, extortion and even blackmail. Many Buyers are well aware that they can do awful things to sellers freely because our livelihood is at total mercy of Etsy who is much like that of a story book tyrant step mother. Sellers are at complete mercy. It's really REEEEEALLY bad. Maybe if they treated sellers like people they might have better luck in a chain reaction.
"We're politely considering that the seller might be having an emergency, are part-timer, crafting orders or running an errand for the store (resulting to lack of response). "
Excuse me? I made a purchase. I expect it to be shipped. Since the seller didn't ship, it is time to give me my money back. I really don't care if the poor seller got a splinter in his big toe - or about anything else. End of story.
The response from Etsy made me so angry that I'm not going to wait for their process to finalize. Plus, I see that I'm not the first to experience this lack of response and poor customer service from Etsy. I will dispute the purchase with my credit card company. They, at least, are responsive!
Update: I initiated a dispute with my credit card company, providing them with screenshots of the ad. This showed the 3-5 business day shipping promise, and where Etsy showed that the seller had many of the items I'd ordered in stock. This negated the seller's claim that this was a "custom" order, and his claim that he had not missed the shipping parameters. I had several conversations with the seller, and I provided the screenshots to him as well. Aso, the seller thought that he'd be the one working with my credit card co, and that he'd talk them out of any dispute. I had to let him know that Etsy was the contact for that, not him. After taking more abuse than I should have, I told him he had a choice: cancel the order and refund my money, or go ahead and ship late. If he chose the latter, I would have an opportunity to review him and his work, and I guaranteed that that review would NOT be complimentary. He finally canceled the order! Meanwhile, my cr card co had suspended the charge and was working with me.
Lesson learned: when I shop online, I'll do it with companies that have respectable customer support. As much as I dislike Amazon, they do host crafters, and their support has always been there for me. There is a reason why some bad players list on Etsy.
In the end, I got my refund as a chargeback executed by Etsy, but it was a ridiculous fight to get there. Unethical seller still has his shop on this platform!
Phoned back and asked for a supervisor. Was transferred to a man who identified himself as such. He repeated pretty much the same script I heard from the first rep I spoke with: "This has to be escalated to management." In other words, I am supposed to sit back and wait, and trust that Etsy will intervene. Someday.
Later, I received this absolutely bonkers communication from the seller, Shaynegreco (this rant is is harassment, btw, since I told him not to contact me):
" ETSY DOCUMENTATION:
This woman "patricia" is a scam artist and a skilled manipulator. Her extremely aggressive behavior, abusive language, and constant threats are a tactic to scam victims. It is apparent she has probably done this before to other people. Her main objective is to keep what she has ordered through Etsy and bully the artist into issuing a full refund without returning the item. I have not allowed this person bully me into getting ripped off. I have spoken to UPS and they have agreed that this is most likely a scam. I will issue a refund after UPS has inspected the box and made sure it is not filled with garbage or some other refuse.
I have been a member of Etsy since 2010. My reputation is crystal clear. I have written documentation of everything that has happened with this transaction. Also of My Contact at UPS, Seth SXXX can verify everything that has happened up until today including his recommendation that I wait to refund this "woman" until UPS can verify it is not a bunch of dented tin cans...
Further more, I ask that you consider banning this buyer "patricia" from ripping off anymore unsuspecting artists on Etsy. I will pursue this matter though the proper means after this specific incident is closed."
FYI : UPS packed the broken item for shipping, so who do you think they will back in this fight? Right. They don't want to pay the parcel insurance. UPS picked up an unopened parcel, for return. So how would I have replaced the (broken) item with "tin cans"?
This tantrum would be funny if this deranged person didn't have almost $1000 of my cash.
So, be aware that this quoted convo is from one of Etsy's longtime sellers. Such a fine man! And example of all Etsy stands for. I guess I really wanted to keep a pile of broken ceramic? Why? Astounding. As if I like wasting my time with people like this?
Totally through with Etsy. I feel sick having had any contact with people that are so clearly unbalanced. Etsy offers zero protection. And this guy has my address.
Original post: I was advised even encouraged by a Etsy customer support rep to file a case against the seller (Shaynegreco) who cheated me and violated Etsy seller rules. The rep told me that I would be able to file the case on X date, and that date did appear on the order page (as a click-on notation "file a case or leave a review after X date"). So I believed the rep, and I waited. But when that day arrived, the notation on my purchase page had disappeared, and there was no link for filing a case or reviewing the purchase! (I have since figured out that I could go around their block on reviewing because they neglected to remove the review link from my invoice, so right back at them...). In order to file a case against an Etsy seller, you have to go through your order page, using that link. So Etsy lied to me and sided with their crooked seller, "protecting" him against the evil customer who was cheated. I'm the victim here, not the seller. They did this even though the customer service rep had AGREED WITH ME that the man was cheating the system! What a farce. I cannot believe that a publicly traded company could operate so dishonestly. It's sickening, really. How can Etsy employees live with themselves, knowing that the company is devoid of ethics?
Ordered a ceramic piece from Shaynegreco that was $850 plus tax and shipping total $945. Projected order fulfillment was several weeks out. Weeks later seller contacted me through direct email to tell me the item was finished and would ship "tomorrow." Days passed and I heard nothing from him. I messaged him on the Etsy site, and he said that it had shipped, but I had no tracking and my order was still listed as "not shipped" on the Etsy site. Next day he took the item to the shipper, and UPS sent me confirmation that it was waiting to go out. So that was the seller's first lie. I noticed that the purchase was still listed as "not shipped" on the Etsy site, and thought maybe the seller was just lazy about updating it. Then the item arrived obviously broken, clanking in the box. I did not open the carton. I messaged the seller to ask what to do. He said he would arrange UPS pickup of the box (I told him, preemptively, that I would not drive it to the UPS depot for him, so don't assume that he was being helpful), and he said I would get my refund "when UPS has it in their possession." That means a delay of several days, if I am to get it at all. I told him he needed to refund me immediately, and he stopped responding. So here is where the manipulative scam became apparent. I went to my purchase page to leave a negative review and put in a compliant with Etsy and I see that those two options are not available on this purchase because Shayne has not activated order fulfillment! (For those not familiar with Etsy, a buyer clicks through her order on the Orders and Purchases page to post a review or to report problems to Etsy. But those prompts do not appear on orders that are still awaiting fulfillment.) Given the fact that Shayne went around the Etsy system to notify me of (delayed) shipping, I am certain that he did not enter the order fulfillment into Etsy's system because he wants to block buyers from reviewing and reporting him to Etsy when orders go wrong. Really dodgy. Makes Etsy look bad. I have reported this to Etsy customer support, and will file a claim against the seller if he does not refund my money. But this may have turned me against Etsy for good.
Etsy does have some reliable vendors. It also hosts some charlatans. I've been buying from the site since the early days, and have been ripped off a few times. But I've also purchased some great stuff. Unfortunately, seller ratings mean nothing these days because Etsy deletes negative reviews. So in assessing a seller you have to look at number of transactions, how long the seller has been on Etsy, and this is crucial look for reviewer photos of purchased items in the reviews. Do they look like the listing photos? Use a form of payment that provides you with a consumer protection guarantee. I am very careful about overseas sellers because three of my worst transactions were from sellers in Thailand and Ukraine, but I do still buy from overseas. (Back when Etsy had a small window for filing a dispute, some overseas buyers would purposely delay shipments long enough that they would arrive after the window closed. But Etsy has since extended the window to I think six months.) Etsy response time for customer service enquiries is good these days, but they still side with the seller in almost all cases. The sellers are who support Etsy, with the fees for listings and extra for promotions. Buyers aren't as loved.
1) The order was severely delayed.
- Despite regular messages to request information on my order, final photos were not sent until September 2019, 2 months late. My order was not delivered until Sept 30th, 2019, one month late. No clear explanation was given for this delay and while they were always quick to respond to messages, I only got updates on my order when I messaged them first on a weekly, sometimes daily basis.
2) The flowers are shipped on their side in regular shipping boxes.
- This means the bouquets all came flattened on one side and one of the boxes holding all the bridesmaid bouquets literally got crushed since there was no fragile label or special box used. Blueorchid creations doesn't claim to ship them upright, but I felt buyers would like to know this as it would have certainly affected my purchasing choices had I known I would be responsible for reforming and fixing my products after shipping.
3) The garland I ordered was changed without my approval.
- Blueorchid creations sent a photo of the garland to approve prior to shipping - which I loved. However prior to shipping they added multiple huge hydrangea arrangements to it. This was upsetting as it meant I received a product not as I had ordered and was now faced with fixing it myself or returning it and hoping no more delays occurred so it could be returned to me in time for the wedding.
4) I was made to pay for a product upfront that was not shipped for over 6 months.
- By requiring full payment in December 2018, this meant that when I received damaged and wrong products on a delayed timeline in September 2019 I was unable to open a case on Etsy (only available for 100 days post payment) and unable to leave a review on Etsy to warn other buyers (only available for 100 days post payment). This is a huge gap in Etsy's buyer protection policies and Blueorchid creations has benefitted from it as there was no way for me to review them or open a case against them.
-they not respond to my messages and my tickets.
-etsy team doesn't listen to my complaints.
-They never respond to my appeal more than two months ago
-they suspended me from the chat while I am talking to them .. I swear to you i did not smell or do anything wrong .. Just told me wait a little to see the problem and then they told me without any introductions you will not be able to chat with us again without even talking about my problem !!!!.
my advice to anyone who want to sell on it .. please try any other platform because etsy will make you lose all the time that you spent to build the shop, the traffic and the customers.. and will make you lose any investment like marketing budget on promoted listings, fees and social platforms ads.
In the end, I loved etsy more than any other platform in the world, but after being disrespected, I hate it very much now and most of the reviews I have seen agree.
And I think etsy is a bubble and will explode sooner from any competitor who builds good relationships with his vendors. and It follows the interest policy of sellers and buyers, not just the interest of the company
They victimize their purchasers which I've been for 10 years spending close to 10k I've now closed my account because I was swindled by one of their vendors "yourlinenwish" order #*******666 , Etsy took no steps in mediating the transaction. I paid handsomely for products that were suppose to be handmade by a family business instead my neighbor delivered my package which was a series of bagged items littered with Made in China labels on them ... what would any consumer do but ask WTF? I contacted the vendor they said I was racist for asking the question...umm not likely cuz I'm Asian... lol
Seriously I'm done with Etsy ... as an artisan and maker or fine things ...Etsy is a scam
I feel bad for the legitimate vendors I've purchased from and supported in the 10 yrs sorry guys pls find a better way to sell your items don't use Etsy my money is going to be spent elsewhere
If you decide to buy linen clothing on Etsy look for "notperfectlinen" they're from Lithuania... the quality and price point is legitimate.
Customer Questions & Answers
Votes Thanks for voting!
You don't. You can check feedback and hopefully it will be honest, not a fake review. personally, after what etsy did to me as a seller, I would NEVER shop there again! If they treat the seller like $#*!, they won't be nuch better for a buyer who has a problem. Frankly, they have become all about the money and don't give a fig about buyers or sellers! Its a shame, they used to be a good company. Guess going bigger wasn't better for them....but they have to pay for that new bldg in NYC somehow I guess.
Votes Thanks for voting!
I would have to say no, with LOTS of exceptions. In the past few years Etsy has allowed business to claim handmade if it meets certain criteria. I often see many items that claim to be handmade but I have seen them on Alibaba being sold in bulk. That being said I look very closely and have purchased some wonderfu items from great sellers. The biggest problem with Etsy is that they no longer protect customers from fraud (they say they are not liable) but in doing that lots and lots or resellers and counterfeit items have saturated Etsy' s marketplace. I would never buy anything "vintage" there. What I have seen you are getting thrift store rejects or modern fake. Buyer beware! Investigate all vendors carefully!!
Vote Thanks for voting!
I am agree with Ramina. 90% is not hand made . all comes from Factories . when someone has over 8000's item don't you ask who made it . They are all over from Pakistan to turkey east to west up united state . Etsy is happy just to take your money and every 4 or 5 months closing one store to show off and if you have some money as a credit they take it too . no customer service , no respect no manor , they made policy just for FUN and they have FUN with our pocket . stay far from them FAR FAR.
Votes Thanks for voting!
I agree with Steve J on this one. A lot of sellers on Etsy work from home in the evenings for extra money. Most of them are not big businesses with massive inventories so I would give them the benefit of the doubt. Give them a little more time and if they dont send it out then file a case with etsy
Vote Thanks for voting!
Vote Thanks for voting!
Vote Thanks for voting!
I am no sure why this would be the case. I have only paid through paypal and have never been asked personal financial information beyond paypal. It is odd that you have experienced this issue. What personal financial information have you been asked to divulge?
Vote Thanks for voting!
Votes Thanks for voting!
Yes, it certainly is. I've also been selling for many years, never had a problem. Using PayPal is great if you ever should have a problem, as you're protected in the event of theft. If you were hacked somehow would be the only way it would be a concern for me, so I am careful about using good passwords and changing them often (Etsy password) I would not worry about the safety of Etsy direct at all.
Votes Thanks for voting!
Did You Find This Page Useful?
34 Photos for Etsy
Business owners: What’s your side of the story?
Manage your business