Etsy

Dear Etsy, My email to you was sent back undeliverable, so I decided to post it on Sitejabber as a review instead. I have chosen to close my account, which mainly comes down to 3 reasons: 1.)The atrocious amount of shop owners who think it is perfectly fine to sell Alligator Alcatraz merchandise. It is hateful and inhumane for shop owners to make money off of others being kidnapped & sent to this concentration camp where they are being badly mistreated. Obviously, A. I. does a horrible job of vetting this merchandise & it is sickening that Etsy has allowed shop owners to market it. 2.) The amount of copyright infringement going on is ludicrous. Artists having their personal designs stolen and reproduced, often extremely poorly is simply unjust & wrong. I, for one am tired of seeing this & Etsy needs to take more of a hands on approach, as A. I. sucks at holding these shop owners accountable for their crimes. 3.) The disgusting number of shop owners selling items they did not make themselves but somehow are getting away with selling online. I bought something from a seller and noticed that not only was it not handmade but it was cheap and came from a company in China. The owner tried to say that he only made the wooden bases for these cheap lights that one had to glue together but he lied about that too & made an excuse, saying he had run out & had to order it from his supplier in China. I supplied proof to Etsy when I reported the shop owner along with pictures, the packaging from China, etc. & Etsy did nothing about it. The shop owner is still selling this crap, claiming he makes it & Etsy is letting him. And unfortunately, he is one of many. I think you should be aware that I am not only closing my account but have also joined countless others to #BoycottEtsy. I will never buy anything from Etsy again. Which makes me sad because I purchased from many shops over the years but I cannot sit back and tolerate these offensive shop owners who refuse to abide by the rules and who will do anything to make a dollar. Peace Out, Cat

Etsy does not have a way to contact them directly. They suggest in all cases I have experienced to contact the seller. I had a purchase denied and after I asked the seller why (at Etsy's direction) I was told they not only did not know, the purchase request never reached them. When I contacted my bank (at Etsy's direction) I was told the transaction never reached the bank. When I used the Etsy complaint email, I got an AI generated response from Etsy telling me that my account was permanently suspended, could not be reviewed, and that Etsy would not discuss it any further with me. Of course saying they would not "…discuss it any further with me…" is an AI hallucination because it has never been discussed with me. I then submitted an "Appeal" through their appeal page, stating the I did not have any idea whatsoever why my account was considered a violation of Etsy Policies and Procedures. What I received was in identical repetition of cancellation of my account, again a total AI hallucination. I suggest you do not buy through Etsy. They have convinced themselves that they are a "community" of sellers and buyers. This is supposed to make you feel warm and friendly towards Etsy. It is unadulterated sh*t. Don't eat it.

Etsy used to be a platform that truly supported small businesses, but sadly, that doesn't seem to be the case anymore. Over the years, their focus has shifted from helping sellers thrive to prioritizing profit and maintaining a buyer-friendly reputation—often at the expense of the hardworking sellers who make the platform what it is.

As a seller, I've experienced firsthand how Etsy disregards its own sellers' policies. Even when I provided extensive evidence to support my case, they ignored it entirely and sided with a buyer who clearly violated my shop's terms. This left me feeling disrespected, unsupported, and questioning whether Etsy cares about the small businesses that pay their fees and keep their marketplace running.

Etsy's refusal to enforce sellers' policies or even take the time to thoroughly review evidence sets a troubling precedent. It sends a message that buyers can abuse the system, insult sellers, and tarnish their reputations without consequences. It's disheartening to see a platform that once championed small businesses turn into a profit-driven corporation, disconnected from the needs of its sellers.

If you're a seller considering Etsy, I urge you to think twice. Build your own website or look for other platforms that respect and support small businesses. Etsy is no longer the safe, seller-friendly marketplace it claims to be.

Etsy has suspended my account for the second time this year for no reason whatsoever, but tells me I am unqualified to submit a I go there, shop, and go to pay and find they have blocked me. There is NO WAY to get in touch with anyone at Etsy... no email or phone number for anything resembling customer service, just an algorhythm that runs you around in circles to the same 3 unhelpful pages. I feel sorry for the sellers on Etsy; they have wonderful offerings, and in my experience, all I have ordered from are great people with prompt service and helpful customer service, but if the Etsy site itself is blocking you from purchasing, they are cheating both the customer and the seller. Etsy sucks.

The owner of my company just adopted a puppy. I thought it would be nice to send a blanket with the new dog's name on it. On November 30th I ordered it. Today is December 18th & it still has not arrived.

Over priced, cheaply made Christmas Stuff made in China. Like all his merchandise made in China, over priced and cheaply made. Made of plastic. You can do better. So gross. I thought Etsy was to be hand made not mass produced crap. I seen better stuff at target and Walmart each individual stuff. Not cheap stuff lining his pocket. He don't care about you just myself. Even his step ford don't care about Christmas stuff in the White House.She has staff decorating the WH. Staff cooking, cleaning, driving him. Like he ever don't a si hole thing for himself. Staff always waits on himself. No way. Boycott this company.

I made a purchase that was not delivered. They gave me an ETSY credit which was fine because I had to make another purchase with another seller to replace the one I did not receive. However, then I did not receive the 2nd item, so I requested a FULL refund which included the credit from the 1st purchase. I was told I would receive this via chat. Instead, they simply gave me another partial credit. I was done making purchases as it was already past Christmas. They refused to give me the 'credit' back as a refund to my credit card. I now have to jump through hoops to file a dispute with my credit card. I have made multiple purchases on ETSY. This is the 1st time I've had such problems. I may have to close my account to obtain my refund. If so, not a problem. Sellers who claim to be in the USA still obtain their items from overseas but don't tell you that upfront. I waited over 3 weeks on some orders and longer than 6 weeks on another. NOT worth the hassle. I located 3 phone numbers online for ETSY and 2 email addresses. NONE of them are in operation. The 'chat' agent has now blocked me from 'chat' after I requested a supervisor. I will be disputing charges with my bank, filing a BBB complaint, and contacting consumer protection at the Attorney General's office.

I ordered a Christmas gift on December 8th. Here it is December 21st and just shipped. It sit waiting for USPS 2 days. Now is not going to arrive until after Christmas. They said all orders ship Priority mail and that was a lie. NEVER EVER AGAIN WILL I OREDER FROM THEM.

Seller requested more time to complete two custom handmade items. SEVEN MONTHS later, I am still without my refund or items after a refund was requested back in December 2024. Shop is now closed and Etsy is stating that my refund request wasn't valid, even though I was following their prompts. Unfortunately I will no longer be purchasing on Etsy due to the companies inability to protect their customers against scammers. I know the seller had to be aware of the time frames when asking for an extension AFTER my refund request, and Etsy should have honored my refund request when first initiated on DECEMBER 3rd, 2024, rather than automatically side with the seller and wait. It also makes me more angry now that I've been told by an Etsy representative that the seller had been removed off Etsy for not following policy, so they were fully aware of her service not being up to code. Paying customers should be notified in the event of this occurring. You don't just keep our money!

I purchased a download from a seller, and they want me to contact the seller. Etsy won't let me in, because of this app. I have already wasted an hour or so of my life that I will never get back. I want my download. And sellers - I have dealt with several good merchants, but I will think twice before using ETSY again.

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

My experience with the shop VintageBySerhii on Etsy has been nothing short of a nightmare. Six months ago, I purchased a camera from this store, but it never arrived. There was no communication from the seller or Etsy about the delay, and the tracking status still says "in transit."

I tried every possible way to resolve this issue—contacting the seller, who never responded, only to find out that their store no longer exists. I also sent multiple emails to the seller, but there has been absolutely no reply. To make matters worse, Etsy's system doesn't allow me to open a case because it's been over 100 days since the purchase.

Etsy's customer support system is shockingly inadequate. There is no accessible email, no direct way to get help, and no accountability. This platform has failed completely in protecting buyers when issues like this arise. It's unacceptable that I am left with no item, no refund, and no one to turn to.

This entire experience has been incredibly frustrating and feels like outright robbery. Etsy needs to fix their broken system and take responsibility for situations like this. I cannot recommend this platform to anyone.

I am shocked by this experience! I am 70 years old and started selling bedding with my designs printed on demand and got banned after the first order? Absolutely undbearable and disrespectful! My appeal was not even considered I just got immediately a reply robot that I am risky anf they closed the case. SHAME on Etsy! Banning old people for no reason and not explaining what for! Stay away from this platform!

My personal handmade art was banned on Etsy! I am an artist. I just made a shop and added 3 paintings and a pottery I made and got suspended for what? My first shop my real work! I attach image. My real real handmade work is not good for Etsy? What policy violation? What is going on here?. Have they lost their mind?

It has been a super disappointing experience.
Etsy support is useless. If you are a seller, you will understand this. Even when talking with "people" from Etsy Support, it is like getting an answer from an IA, 90s bot, or maybe a monkey.
They only send you automated and pre-setted answers. You can't solve any mid-complex issue with them, which is super sad.

I'm extremely disappointed with Etsy's handling of my account. I had my first sale pending, and shortly after, my shop, Velour Haven, was suddenly locked. When I tried to log in, I saw a message saying, "You may not be able to access your account," but I received no explanation or communication from Etsy about what happened.

I've contacted their support multiple times via email and social media, but all I've received are automated responses that don't address my specific situation. I have no policy violations or issues with my listings, so I'm left completely in the dark as to why my account was locked.

I paid fees to open my shop, invested time in my listings, and was excited to make my first sale. It's incredibly frustrating that Etsy took my money, blocked my account right as I was starting to succeed, and has yet to provide any real support or answers. I hope Etsy improves its customer service for the sake of its sellers, as this experience has been deeply disappointing and unprofessional.

I bought a product twice worth 160 euro's and it got deducted from my account. I have proof of this but Etsy won't and can't help me with this. I need to handle it with the seller myself, not knowing that other people can sell items on Etsy without mentioning this. I contacted the seller and he denies receiving a penny and won't send me my order. I have to sort everything out myself.

Etsy closes account permanently without me having violated any rule or giving any explanation. It takes ages to setup a shop, and they just kick you out, withhold outstanding payments for 180 days, sending pre-fabricates messages and obviously bots doing the work. Never again Etsy, and I sold (and do so) on many platforms.

I reported an obvious scam from a seller in Turkey and my multiple reports were ignored. Two customer support representatives basically hung up on me, and my request to be transferred to a supervisor was answered with "a supervisor will email you", which was a lie. All they do is placate with canned replies. Nobody cares about the honest sellers, the crooks are not vetted and even when discovered and reported by buyers (who have no interest since they don't compete) nobody cares. Too bad, I used to love this company but it's going down the drain.
I am attaching the evidence of my order, that was never delivered (refunded by Etsy, not the seller), and 2 screenshots of the same item being advertised by 2 sellers, both from Turkey (like my original order, from yet a third seller from Turkey). Etsy doesn't even care about their own money, let alone ours.

They cost my family more than $600,000 per year on the unsubstantiated hearsay libel of Mike Rothschild, a hit piece specialist who isn't a good enough writer to get a job as an actual journalist, and is know for always being wrong.

He wrote a fact-free, defamatory hatchet job, emailed it to Etsy's amateur PR staff, who predictably panicked even though less than 59 other people would even read the piece. They removed all my listings, but left up those of my competitors. No reason is ever given since no rules are ever broken.