Amazon UKReviews 251

On 3 December 2024 a fraudster obtained illegal access to my account. The fraudster gave his name & address as
David Thomas, 42 Standen Avenue, Hornchurch RM12 6AD
And placed an order stealing £67.42 from my account.
I have since then repeatedly informed Amazon of the crime and asked them to report the matter to police. But Amazon have done absolutely nothing to help to get the fraud investigated and reported to police.
They are also refusing to refund the stolen money and compensate me for the fraud and have just lied and lied to me. I have reported the fraud to police who have given me a crime reference number:
NFRC*******510

I was looking for over the garden wall on Bluray, most places didn't have stock but Amazon did for £49.99 so I ordered it. I waited two days for it arrive, when it arrived something felt off, the parcel was really tiny, light weight and it was in a wafer thin plastic bag and it had no weight to it. I opened the parcel and looked inside and my suspicions only grew, I opened the movie case which was flimsy and I carefully removed the disk and looked at the back of the bluray to see that there were tell tale marks where the blank had been burnt off using a home computer and I could instantly tell it was a counterfeit Bluray
I left feedback on Amazon which was removed by Amazon promptly. I really feel that Amazon don't care that they are breaking the law by selling illegal counterfeit copies of Blurays, it's almost as if they can act with immunity and the authorities just ignore reports of illegal goods being sold.
Blank bluray disks when you burn files to them from a pc or laptop they leave rings on the back of the disk where the laser has transferred the data, on genuine movies you can ill never see this because the film companies use UV treatment such as pulse UV or Uv resin to remove the lines caused by the laser, another tell tale sign is that most blank bluray disks are either purple or grey Colored where as genuine ones will be a shiny gold or silver Color and will be highly reflective where are blanks once burnt will not.
I did get a refund on my order as I returned it straight away but that's not the point, the only other seller which had one left in stock is now out of stock and I can no longer get Over The Garden Wall on Bluray, eBay has some but like very very suspiciously like the counterfeit one I had from Amazon and they are asking £100 to £150 for them.

Be very very careful when buying stuff from Amazon uk as this isn't the first issue I've had on Amazon and what concerns me is that Amazon sells medicines and I ask myself could stuff like the medicines also be counterfeit? What actions to Amazon take to protect consumers? I don't think that they do. The item was dispatched from Amazon they had it in stock and they did zero checks to make sure the item was genuine.

Ordered a very important item via Amazon, and was very impressed it was going to be delivered the next working day, however there was a possibility I might not be at home with the times stated.
So on the app as instructed, I gave instructions to the driver as where to leave this item, should I not be home in time.
So the next day, unfortunately I was delayed, and I received a message from Amazon, saying the package had been delivered & handed to the resident at my address, I was so confused as I was not home. So a few hours later and arrived home, there was no card telling me where my package was, I checked the location I left on the app for the driver, nothing.
I was then met by my neighbour, who stated the Amazon driver just put the package in a bush and left, a few lads saw this and attempted to take the package, he stepped in a retrieved my item.

It was at this point he handed me my package, why lie and be dishonest, not impressed at all.

Non-existent customer service.
I should receive a refund for my printer today, but now they're telling me to wait until October 7th. They received my printer on September 6th. Additionally, the customer service assistant closed the chat session. Sorry, guys. I've spent a small fortune with you, but it's time to close my account.

I've just been shafted by AMAZON. I purchased a bedding set, but when it arrived it was completely different to the description. I had to return it at my own expense and now Amazon refuse to reimburse me the £27 postage. So buyer beware when buying from Amazon because they are a bunch of crooks.

The product I received was missing a crucial part that was not mentioned in the item description. When I contacted Amazon UK to request the missing part, they initiated a return process without confirming with me first. During this process, they assured me that if I had a receipt for the return shipping, they would refund the full amount, saying, "Please rest assured, we will refund the full amount including the return shipping cost if you provide the receipt."

However, after I actually returned the item to Amazon UK and the package reached them, Amazon UK did not acknowledge receiving the return item at all. When I emailed them the official email receipt for the return shipping that I obtained from the carrier, Amazon UK responded for the first time, stating that they only accept a "physical" receipt for the return shipping and thus cannot process the refund.

This requirement is not stated anywhere in Amazon UK's refund policy or in the instructions for returns. It seemed to me that Amazon UK was making unreasonable excuses because they did not want to issue a refund. Despite numerous email inquiries, I only received templated responses that did not address my questions. The same dismissive treatment occurred during online chat sessions where they abruptly ended the chat after stating they only accept "physical" receipts.

I have done a lot of online shopping before, but this is the first time I have been treated so unfairly and poorly. I never expected such treatment from Amazon. Both the returned item and the return shipping were quite expensive, so I am now very afraid they will not refund me at all.

When I returned items to Amazon JP, they promptly refunded me, including the return shipping costs. The service from Amazon UK is vastly different.

Their handling feels worse than dealing with a scam site; it's like talking to a brick wall. It's terrifying that even though the return item has long been delivered to Amazon UK, they haven't acknowledged receiving it. Are they really going to claim they haven't received the return package and refuse to refund me? This is terrifying.

I regret trusting Amazon UK's words, "Please rest assured, we will refund the full amount including the return shipping," and I wish I hadn't returned the item in the first place.

Amazon is a big liar... shoes sent in wrong size, no refund just taking money from you!
I ordered shoes in the right size, Amazon seem to correct this and at end they charge you multiple times and not refund you for their own mistakes! DON'T ORDER THIS AT AMAZON! They are not able to correct their mistakes...

Richard Dibben
15 reviews
GB
Rated 1 out of 5 stars
ECHO SHOW 8 NOW A BRICK
ECHO SHOW 8 NOW A BRICK
I have had this for several years with no problems.
Suddenly stopped working.
Spoke to Amazon who stated it was due to a software update by them which is not working.
They refused to replace or repair although it was there update
AMAZON SHOCKING CUSTOMER SERVICES

There's something mentally challenging with these people. My son ordered 4 items to be delivered to me for Xmas valuing £200+. None turned up. One of the items required a signature. Amazon support refunded one item then flagged him up as suspicious and refused to refund or replace the other items. They claim it's because all items wouldn't normally go missing but they were part of the same order! They won't provide a picture of the delivery or the signature. My son is almost £200 out of pocket and as he suffers from anxiety, is extremely upset. I have deleted my Amazon account and will never ever use these tyrants again. It's not finished as I will be taking them to court but why the hell should it come to this? It's clearly been delivered to the wrong address all they need do is show the proof of delivery. Don't use this tax avoiding company who thrive on cheap labour. Let's support our UK businesses locally and stop these people from hurting so many!

Do not order from here two days off phone calls and char line said I'd get a refund but never did they lied and lied

I purchased a product using Amazon Prime on November 25th, hoping to take advantage of the promise of fast delivery that comes with the subscription. However, my experience has been anything but efficient and satisfactory. The product not only failed to arrive on the promised date, but after a wait of 18 days, on December 13th, I am faced with the frustrating news that my order might have been lost.

The most disappointing part of all is the solution that Amazon offers. Despite being a Prime customer, all they propose is to send another product and wait at least another week. This means that, in the best-case scenario, I will receive my mobile phone a month after the original purchase date.

Paying for Amazon Prime implies expecting a service of quality, efficiency, and quick solutions. In my case, they not only lost my product, but they have also made me lose valuable time. The trust I had in Amazon Prime has been seriously affected by this experience, and I am forced to reconsider whether it is worth continuing to pay for this service

Ordered a laptop but received an empty box. Amazon ask me to file a police complaint which I did, they promise me a refund only to cancel it later.

Wrote to the head office but no reply.

I wouldn't trust Amazon for anything expensive.

I was concerned about returning a certain item because of expensive postage fees for large parcels, so I contacted Amazon UK customer service directly and asked whether they would reimburse the postage costs for my return. Customer service told me, more than once, that they would reimburse me all of the postage fees up to a maximum of £150. With this in mind, I purchased postage through UPS which ultimately cost £177.30, due to Amazon providing me with the incorrect weight of the item. I sent Amazon the invoices providing proof of the postage costs, and now they are refusing to honour their promise to cover £150 of postage. They will not elaborate on why, and every time I contact customer service they simply end the chat when I bring it up. I am currently missing £150 because a multi-billion pound business doesn't want to give me the £150 they promised me. After this, I will be cancelling my account and will never use Amazon again, and my friends and family have agreed they will do the same. It's shocking to me that a company as famous and as profitable as Amazon has the gall to lie and treat its customers like this.

Well, I never thought I would be writing a negative review about Amazon. After many years as loyal customers, and being a Prime member for many years, spending a lot of money, I find myself writing a negative review.

Whilst being Prime members we have never had problems with faulty, not as described, not received goods, etc. Now we have cancelled out Prime membership, the customer service and customer support has become sub-standard. It just shows that you are not treated equally and there is no equality.

If we had a problem with an item, the money was refunded either as soon as the item was returned or within a very quick period of time. Now we have cancelled our Prime membership, we have had nothing but trouble getting a simple refund for an item that was clearly sold '!s new' but was infact 'ex-display' and not as described. This is a clear cut case and should have warranted an immediate refund.

After contacting the seller and getting no response, then one response, and no further response, we contacted Amazon. There was excuse, after excuse. They eventually said they would refund the money and said it will be in your account, but it wasn't.

So bearing in mind they said they had refunded it! Two days later they send a message saying, "your A-Z claim has been successful and we will be refunding you payment."
So the initial refund they said they had refunded, they had not actually refunded it. Now I will have to wait another 7 days for a refund. In total that will be 15 days from the item being received back by the seller.

Why would you receive lesser customer service than a Prime member? Surely, all customers should receive the same customer service, after all we are all customers. Why is a non-prime member discriminated against?

We are disgusted and disappointed in the service we have paid for, and this is not the experience we have become accustomed to over the many years with amazon.

We have spent thousands of pounds with Amazon over the years. This will probably the last time we purchase from Amazon, and we will be closing both of our accounts with Amazon.

Hi, for few times sellers from Amazon get doggy and lie about products they sell. When returning the products back you spend time even all day for that and the seller don't pay any consequences.apart from that if you leave 1star review for seller Amazon don't publish it, is happening few times already.I'm not recommend Amazon.!

Offered a TV wall mounting service with the new TV I ordered. TV was delivered but the delivery men gave a passable impersonation of Homer Simpson when asked to fit the wall bracket (which Amazon had asked me to supply). Amazon secured the order for a very expensive TV by offering a (chargeable) fitment service - which they DO NOT PROVIDE...be careful...it's the old buyer beware!

Amazon has destroyed the high street
This tory garbage uses chinese products
Use alibba express this will destroy this facist tory organization

Have bought a lot from them but come to return an item...impossible!
Took to three return hubs they list, none have printers. Say they have told amazon but they fail to update their site.
Tried to contact Amazon, by chat and phone...impossibleto talk to an agent. Put in the bin. Will only buy from Amazon when absolutely no one else has stock, and not anything expensive

I do not buy medication from China. Some couriers leave goods outside and then say they were handed to resident