Richard N.

Today is Friday 22 December and some family are visiting from the other side of the country and we are having an early Christmas as they are only here for the day. On Sunday I ordered a number of items from Amazon. Being a Prime member I arranged for delivery today and took the day off work to wait for the parcel. Guess what? They will now deliver it 'before 4 January' - they can't / won't give me a reason and will not commit to delivering tomorrow so I have no gifts for my family. I am seriously frustrated and upset and will be seriously embarrassed tomorrow.

Customer service is absolutely useless - fill in this form, attend this live chat, blah blah but absolutely no-one takes ownership and no-one seems to care.

This is the third time that Amazon has done something like this to me so they clearly have not done enough to address the problem and this leads me to conclude that they simply don't care about you as a customer.

Placed order. Four days later get email to say item out of stock and I can get a refund in Bonus Points. I asked for an equivalent item but they would not substitute. I had to place a new order for that item and pay postage again! Asked for refund. Eventually accepted but 4-6 weeks to pay back to my card! Not happy. Spoke to customer support - he said order on UK warehouse. He will sort it and throw in a few freebies. Placed another order and paid with my credit card. 10 days later their site still says unpaid. Tried to cancel order and, you guessed it, 4 - 6 weeks to refund me. So they now have GBP 80 (about US $120 of mine and I'll have to wait at least a month to get it back. Unethical and very bad customer service! I won't be buying from them again!