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North Carolina
24 reviews
64 helpful votes
Follow Lee K.
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I am a long time seller on ETSY. The last year it has gone to crap. Unfortunately they do no vetting of shops and it has became a hub for counterfeit and infringing items. I have reported many shops, filed many DMCA's, yet ETSY continues to leave these shops up and running. Shops like this send junk to the customers while stealing from honest hard working artists and designers. Buyer beware. Do some research on the seller before purchasing goods. I added a photo of just a couple items that are using my art.

Date of experience: February 18, 2021
Nevada
1 review
1 helpful vote
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Etsy is full of Chinese items from forced child labor used in the Xinjiang province. Do not patronize Etsy if you have concerns where the products came from. I know because I sold the same items for awhile until reading about the human rights violation in this Xinjiang providence. Etsy is basically people selling items that are made with child labor from China. Most items on Etsy are not handmade or vintage but rather Chinese knock-offs. There are too many disgusting items that Etsy does not remove.Don't let your children look at Etsy without supervision. Too much sex, drug paraphernalia and nudity in listings. Best to avoid Etsy

Date of experience: February 3, 2022
Washington
1 review
8 helpful votes
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Fake gold coins
May 25, 2019

Questionable business practices allowing some sellers to sell regular coins as 'gold coins.' They have also removed other legitimate sellers for bias and discriminatory reasons yet they allow others to sell fakes!? Use at your own peril. I definitely do not recommend.

Date of experience: May 25, 2019
RU
14 reviews
2 helpful votes
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Bought a mother of the bride dress which unfortunately was too small. No fuss to send it back and ordered the same dress in a larger size. Very impressed that the on line chat is manned out of normal hours.

Date of experience: March 24, 2024
Texas
78 reviews
49 helpful votes
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If you know someone like me where they're really into crystals then I recommend you go and get them a Valentines Crystal box. I received this last year as a gift from a friend and I absolutely loved it, it was such a cute and fun surprise. Not to mention, the packaging was just absolutely adorable. It's definitely a good way to gift a friend something they love while being in theme with the occasion. I wish I took a picture of it when I got it but this example from Etsy is basically the same as the one I received.

Date of experience: January 26, 2022
GB
1 review
6 helpful votes
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I had a seller account on Etsy, everything went well, sold good amount of products in first 2 months of opening my shop. On 25th of December, my account got suspended without any email or message warning. They closed my business just like that. Didn't get any explanation what happened, so today I don't know any reason why they closed it. Try to appeal, with no success. Worst thing is they still owe me over £580 of my money which I made and they still did not pay me. Them customer support is horrendous it's actually non exist as they have only option to send email, but they never respond. Absolute scammers! I advice for sellers to move out of this website, open your own website as ETSY ARE FRAUD.

Date of experience: January 31, 2024
Georgia
1 review
7 helpful votes
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** HORRIBLE** experience as a seller. They have had my shop on hold for 8 weeks so far and counting and said it was due to verification. Mind you, the info they had was correct. Then when I reached out multiple times, they say "it's a IT glitch." This website is unreliable for sellers. We depend on this platform for income. So for them to put a hold on an account for so long, unreliable. Be careful

Date of experience: June 1, 2023
Canada
1 review
0 helpful votes
Follow Steve C.
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Etsy bears many claims, like most businesses they tell you how great they are. They're just another Ebay without the auction. Sellers can be honest people or complete scammers. Personally I haven't been scammed with Etsy. For the most part I'm cautious on any website that hosts personal sales, as you should be. My problem mostly is I find it hard to believe that Etsy is like carbon neutral. They claim from the hosting servers to the app and etc. Not a chance. The amount of energy required to run a warehouse of servers is immense and those companies defiantly don't choose areas where they pay a premium for "green" energy services. Don't get caught up in the hype over this green energy fiasco. There is no such thing as green energy, just the distribution of carbon footprint.

Date of experience: April 27, 2024
Arizona
19 reviews
64 helpful votes
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AWFUL
November 11, 2018

I was so excited to receive my cotton candy whipped body butter I could of burst! When it arrived I was horrified! It was melted and it was a mess every where, I understand things melt but lotion in November? Please save your money you will be disappointed!

Date of experience: November 5, 2018
Texas
1 review
2 helpful votes
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Etsy
March 13, 2017

Sometimes I wonder if buyers realize that Etsy had individual sellers? Also, some complaining about sellers purchasing for exp items from Walmart for 12 bucks than sell said item for 45. Well how do you expect the seller to make profit?!

Date of experience: March 12, 2017
Oklahoma
2 reviews
11 helpful votes
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What a waste of time. Will not be back for any reason! Shop owner lied about shipping twice! Took them 10 days to investigate the no show item, another 10 before I got my refund. Just don't do business with these people!

Date of experience: April 25, 2018
Illinois
3 reviews
1 helpful vote
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Fantastic website
November 8, 2016

A fantastic site full of lots of talented people.
Same deal as ebay, check all seller reviews & contact sellers if needed.
Iv got many things from old computer games to homemade furniture.
Etsy also looks after its sellers so prices are generally lower than ebay.

Date of experience: November 7, 2016
Texas
7 reviews
6 helpful votes
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I've read some pretty terrible reviews for Etsy, but luckily I have not experienced any issues. Just ordered something for a friend and asked if it could be sent a few days before their est. Shipping date. The seller was very sweet and I got my item WAY faster than expected. Love Etsy.

Date of experience: February 10, 2015
Australia
72 reviews
28 helpful votes
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Etsy review
December 9, 2021

Etsy has a lot of cool stuff from small business that you cannot normally find, so i really recommend shopping from there for things like art work, room decor, DIY objection (earrings, necklace etc). Shipping is relatively fast depending on how soon the seller ships out the product, but its a super safe platform to purchase from!

Date of experience: December 9, 2021
Portugal
1 review
12 helpful votes
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Etsy support team members should really get themselves jobs elsewhere as they are champions with being slow, ignorant and poorly trained. But if this is what the Etsy management wants, then they have reached the goal. My messages take weeks of not months to respond, never contain anything helping and in 100% it is brushing me off their laziest shoulder. Shame on you, guys, and may you have the same attitude from everyone when you need help.

Date of experience: February 18, 2015
California
3 reviews
3 helpful votes
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Rampant Scams
September 29, 2023

Etsy encourages scammers apparently but not protecting buyers and refusing to shut down obviously fake shops. How many people get ripped off before Etsy does something: apparently it's internal information they can't disclose. Safe to say, shop elsewhere, unless you enjoy being scammed.

+2
Date of experience: September 29, 2023
Florida
1 review
4 helpful votes
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Horrible
October 30, 2013

Horrible. They close your shop for no reason instead of focusing their attention on the resellers. They make so much money and consider themselves "professional" yet they don't even have a contact number. Artfire and other handmade sites are WAY better. Also, I suggest making your own website.

Date of experience: October 30, 2013
Connecticut
1 review
2 helpful votes
Follow Tina S.
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Etsy closed my shop after have 100% reviews with lots of repeat happy customers with NO warning or way to even contact them to speak about it. If you are a newcomer to Etsy WATCH OUT. There are sellers on there who love to attack new people. They will flag your items and get them pulled out of your shop. The fact that they let all this drama go down and give us innocent, minding our own business sellers the cold shoulder makes me sick! I'm a single mom who finally found a great way to make income doing what I love and now it is ruined because of jealous, vindictive women. If anyone else knows where I can go to sell digital images (instant download) please let me know. Besides Etsy rakes you through the coals with their fees. Everything has a fee attached.

Date of experience: January 27, 2014
Illinois
1 review
2 helpful votes
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Terrible I've been screwed over multiple times. I get excuses when I try to ask about an order. I bought things that were not even available for sale then they send me some crappy item or on two occasions nothing at all. I will never go through this again. Sellers are mean and combative. Save your self money and time and a headache.

Date of experience: March 8, 2017
Philippines
12 reviews
14 helpful votes
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Deporeable service
March 18, 2022

Poor accessibility and no contact options for managing transactions and fraudulent buyers. To date, I've not found a customer service phone or email option - only automated responses through their pre-qualified designations - a disappointing development after all the time put in.

Date of experience: March 18, 2022

Overview

Etsy has a rating of 1.7 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Etsy most frequently mention customer service, credit card and phone number. Etsy ranks 581st among Marketplace sites.

service
377
value
347
shipping
310
returns
261
quality
313
+212