Petsmart

I had lots of shopping to do around PetSmart on Manchester it would be a good day to try the doggie day camp. I dropped her off at 9:00 only 2 other dogs in this small glass area, I didn't think much about it, I dropped by at 10:00 now 13 dogs in the small glass area a couple small kids slides at steps, the dogs had little space to walk no place to run. At 11:15 stopped by again, my dog saw me through the glass started scratching and barking violently she wanted out. I had one more stop it was snack time from 12-1 l will let her enjoy it. I came back only to find out if you bring a snack for your dog they are put in a small crate for an hour away from the other dogs talking about a punishment. My dog was clearly upset when I got there she whined and cried all the way home. I felt like a terrible dog owner.

I have been getting discounted pet food at Pet Smart for over a year based off a price match of a previous sale item (thank you). Today I was told by one of the cashiers they will no longer honor their previous price match and was asked to leave the store and never come back. I will be happy to spend my $200/month on pet supplies somewhere else that wants my business. I expect that the reason I was treated this way was because of an overzealous cashier and normally most of their employees have been quite helpful.

Hey, kids! Do you want to pay twice or even THREE TIMES the price for the same items you could find absolutely ANYWHERE else?

I didn't really think so. Do I even have to review petsmart? I'm pretty sure it's only their in store services and sheer size (which some patrons view as more selection) that keep them open. I go there for dog grooming, but pass on their food, litter, and anything else I could buy at another store for less than half the price.

What kills me is that they used to be a discount pet supply store. Like a walmart for pet stuff. What happened to you, petsmart?

Let me start by saying times are hard and for some of us who don't have children who have animals instead they are our life with that being said caring for them can be quite expensive. And I have 3 rescue dogs that I love more than life it self. And I do all my shopping at Petsmart which can be expensive so I was super ecstatic when I opened up my email today to get a coupon for a free bag of science diet which completely made my day you guys are awesome thank you for all that you do for our community. Dana Bryan

Banfield gives Pet Smart a bad name. It's unethical for them to continue to offer Banfield services in their stores. We bought the annual "subscription" services for Banfield. They have collected over $500 from us and we have yet to be able to utilize services. We are being told to drive 30-60 miles away from our home to have our dog's teeth cleaned when we have a Banfield outlet at our local Pet Smart. We were originally told we could use any of their locations, which was great since we travel between Northern and Southern California. But this is clearly not the case. We had an appointment that was a 40 minute drive from our house and when my husband got there he was told it was for an evaluation, not a "drop off" as the email indicated so we could actually get teeth cleaning services. Now we have to figure out how to cancel this non-service, service agreement.

Went to Petsmart on Elmwood Avenue in Buffalo New York to get my puppy a haircut. I told the groomer Tricia to cut everything but his tail and the hair on the top of his head behind his eyes. I even had a clip in his hair just in case she needed it clipped while grooming him. I repeated myself to her probably 10 times. I repeated my self so much they looked at me like OK! There was also another Groomer who overheard Me repeat myself and I'm like. I'm just making sure that you do as I ask. I go to pick up my puppy who's hair I have been growing since birth he's about to be 1 Feb 19. All of his hair was cut an inch from his eyes. Curl in his tail GONE! She listened to nothing I said NOTHING! When I went back in there to confront her she said not one word no apology no nothing. Her attitude was unacceptable And unprofessional. She did a horrible job on his haircut.

I went into petsmart yesterday to see Santa to find out that it ended with the 19 th. So I bought a can lid. I was carrying my dog and put her down so I could get my wallet. The man yelled at me saying is that your dog she needs to be controlled she was sniffing around)
Its store policy. I wouldn't have bought it if she didn't need it. My friends said (. We thought Santa was going to be here)
So unprofessional.

I have contacted the supplier and Pets Mart
Managers etc. It was disappointing to find out that the preventative FIP shot not given.
Animal are in close quarters.
Some shipped from other areas outside
Continental United States.
It is so painful to a animals to get this incurable disease. Customers are blindsided and are financially hit with this disease. It devastating
To watch your animal die such a
Painful death.
Just humanly vaccinate these animals.
Stay true to your PURPOSE and PROMISES.

Fran McGruder

U ited

Some shipp

Had an appointment at North Smithfield Petsmart for 4pm. I arrived 10 minutes late with my children after school after a 30 minute drive to get there. The Pet Grooming Manager said, since we were late we lost our appointment. We asked if she could make an exception seeing we drove so long to get there but there was "nothing she could do". Seemed like she wanted to get out of there but they do not make exceptions. I guess its my fault for being 10 minutes late. If you book your pet there, don't be a minute late our you are wasting your time. Good Luck

Bought our first ball python from PetSmart and in the same month we ended up buying another ball python from Petco. We noticed that the one from PetSmart was sneezing a lot more than what seemed normal compared to the other. Then we started noticing signs of a respiratory infection. We returned the snake and got our refund which sucks that they don't offer any kind of help like Petco does to keep the snake and provide veterinary help. The same exact thing happened with our bearded dragons. Bought one from PetSmart and it didn't live even a month since we bought it and it always seemed more lethargic and stargazing compared to the one we bought from Petco. It's pretty obvious they don't care for their animals as well as they put on and I'm done wasting my time buying their animals just to have them die.

I booked my first grooming 3 days ago and received a $10 off coupon. I went back to the app to retrieve it, when i was in the store, and could not find it anywhere. Asked the cashier if it was under my rewards, but nope. It had just vanished

I will never go take my pet to get groomed here ever again! This is the worst thing i've ever seen in my life. The employees are mean and don't listen to a thing you say. We took my dog here twice and both were just horrible especially the 2 time, we even told them not to shave him and what do they do? SHAVE HIM! We had simply asked for a teddy bear cut and they cut all his hair off on his face when we told them over and over again to only TRIM his eyes and they cut ALL his fur off EVERYWHERE, his face the body. So much that now we can see his bones! I am not to picky about my dog service but this is just appalling. My pet store is in rochester henrietta NY and i am pleased with their veterinarian, but all the people at the grooming center are just not caring and do not listen what so ever. So do yourself a favor and never take your pet there. Thanks, your unhappy customer.

I swear they are are trying their best to make you never want to shop with them again. Whoever designed the website must a competitor or someone who hates the company. Items become randomly unavailable/available for shipping as you add or remove other items. Coupons/promos don't show, login doesn't work, and checkout screens simply stop working when you click next step. Feels like using a website from the 1990's. The site then sent me to a survey page asking why I didn't complete my purchase with them today. After I wrote down my feedback I noticed there wasn't even a submit button or any other way to submit the page I just wasted more time completing. See first line of this review.

So inexperienced employees at the mesa signal butte location. I realize that dogs can be a challenge sometimes, but gees. This was the second time we had our baby groomed and both times he has come back butchered and they always complain about how hard it was to groom him. Never complete the services because always an excuse. Just watching them groom the other small dogs is terrible for the way they treat them. So inmature employees and never clean up the floor from one dog to the other. Please do not carry your pride and joy unless you don't care what they look like afterwards.