Petsmart

Since Petsmart started selling birds, animals, reptiles - animal shelters intake of these animals has gone up 80%. Petsmart helps homeless dogs and cats with one hand, and creates a horrible life for millions of other animals. Their staff doesn't know how to care for what they are selling - cages are much too small, diet isn't right, lizards die horribly from broken bones from bad diets and no proper lighting, birds that can live 60 years in small cages

I used door dash. Never got an email. Never got contacted. I called Petsmart 877 number multiple times. Each time I got disconnected except for the last call. Which leads me to believe each rep hung up on me. My delivery should have been here just now but nothing left the store as of 15 minutes ago and it's a 40 minute drive to get to my house.
Petsmart said it would be a few days for a credit. I said that's unacceptable. You have my money and this is all messed up. No one bothered to call me back or contact me! Don't order from them. Just go to Petco.

Not bad, but to pricey and the stores have a lot of employees that pretend to have knowledge of the pets and products they sell. On different occasions with different animals I have, I've been given wrong or simply not true information. I was looking for some heavy aquarium decorations because my oscar fish was tearing up his tank the bigger he got. One employee asked me what I was looking for and when I told her, she started to try and sell me a 'friend' for my Oscar saying he's lonely and would be a calmer fish if he had another fish with him. She clearly knew nothing about Oscar's... they will quickly KILL any 'friend' you'd put in with it! I do like that they hold animal adoptions in their stores.

Submitted online order and was prompted to download the app to access curb service. Arrived at store with app activated and followed all prompts, and app said they "We on it", and would be right out with my order. 15 min elapsed…nothing. Called # on curb service sign on my parking place…no answer. Went inside and was told they received no notification, and that I should learn to use the app by rude manager. I'm in IT so I'm not the problem…the problem is the rude manager (Cherie or Sherrie, as she didn't have a name badge, so I only know what she told me, when I asked for her name). Telling all my friends NOT to shop there. Very RUDE behavior on the part of manager.

I had an issue with Petsmart and a cancelled order, and I was given the runaround for the past month. I still haven't received my refund from it. Petsmart customer service hasn't a clue about how to treat customers. Every customer service agent and supervisor I spoke with told me something different. Emails from Petsmart say something different than what customer service says. It is irritating and extremely frustrating to speak with people who don't know how the process of a refund works.

We took our dog to the Abrego store in Green Valley today for a bath and grinding of her nails. The staff were excellent! They took such good care of her and the best bath and grinding we have ever had done! Our dog is our family member, so we were there early to pick her up. So we got to look through the window as the took excellent care of her! At almost 16 years of age, she looked so young and super healthy with how well they bathed her and brushed her! We will be taking her back for grooming again!

They Advertises job openings when they are not infact hiring. There was 6 on indeed for the Chatham location and you then go inside and they say they don't take resumes and they are not hiring but if you want to apply still apply online... seriously?
& Again Chatham location... Ball Python in too small of enclosure. Emailed customer service no one will do anything he can't stretch out let alone even lay comfortably its animal cruelty.

We took our dog to the Petsmart Pet Hotel in Houston, Tx. We left him for four nights while we went on vacation. When we came back early, he smelled very orange. His fur felt like they had poured orange goop all over him and slicked it down. It was nasty feeling. Second, he was in the play time area when we arrived and looked like he was trying his best to stay awake (scared). Last but not least, he had evidentially crawled on top of his crate and peed on everything under it. Toys, carrier, blankets, and everything else smelled of dried pee. I don't think they even checked his area while we were gone. Very disappointed. We will never leave our pet with them again.

Yesterday I had an appointment at Petsmart on Narcoossee Rd with Kae C for a full grooming session for my 8-month-old goldendoodle. I have to say that Kae is the worst groomer I have ever dealt with. My wife and I spent 10 minutes or so explaining what we wanted and stressing to her what we absolutely did not want. Left our dog for 4 hours and came back and she just shaved the dog. Did not clean ears, facial hair (what's left of hair) was cut uneven, his skin around private parts were lacerated, nails were cut so horribly uneven. Wow! I would fire her in a heartbeat if she worked for me. Do not use her as you will regret it! Horrible service from her, we have had other good experiences there with other groomers. She is the opposite of a great groomer. Beware of Kea C!

Don't do the survey. I love Petsmart. I've been shopping there for at least 20 years. Recently, a lot on line. I just finished the survey, I never do them, my 1st one EVER. Free it is not. 1st they don't tell you what the product is. I assumed it was pet related. WRONG. They are magazines. Okay. My mom likes some. But, THEN they charge you 2 $. And you have to pick 4 different ones. And not even dog/cat fancy. I wasted my time and threw my info out there. Quite annoyed.