Pet Supplies Plus

I placed an order for autoship on the website and clicked a box for 35% off that stated "sign up for autoship at checkout and save up to 35% today". Nothing mentioned about having to be a new customer. I emailed corporate and included a screen shot of the "box" for the autoship option and was told I was a previous autoship customer in 2021 (!) and wasn't eligible for this; NOWHERE on this page does it state needing to be a new subscriber. I'll happily choose another store to purchase my dog food. Whatever happened to the customer is always right? This is so misleading!

Even before my rescue partnered with them, I didn't have much success with anything at this store. Employees were rude if they engaged with you at all. After my rescue partnered with them for cat adoptions, it was truly awful. Their so called manager Destiny has no clue how to be a manager. She's a pro at starting drama though. Their sometimes manager from out of town, Deb, will lie straight to your face then deny it later no matter who witnessed it. Their main manager, Matt is a rude arrogant jerk who doesn't know what respect means. Steer clear of this store. It's more drama than it's worth.

Dont use the Self Dog bathing Station at Shelton Ct Pet Supplies Plus.or shop there for that matter.Their station looked great so I signed up for the 5 baths for 40 dollars...no conditioner water was barely warm and blow dryer blew industrial strength cold.When I asked how to increase the warmth I was told that's how its set up can't change it. Was also told I can't trim dogs nails either even though I removed the nails from drain catcher.Wanted refund and was given it but charged full price $14.00 for the using a bit of tepid water on a 9 lb dog...disgraceful..

New manager, Isabella, thinks crippled dogs need to be leashed as you walk around the store. I'm not sure if she expects us to drag the dog on the ground by it's neck or leave it in the hot car. Either way she is very heartless and doesn't care about pets or the client.

I have been a customer at Per Supplies Plus for years. My cat recently died and I brought an unopened pack of Breeze litter pads to return. I have a rewards account and used a credit card but they would t take it back without a receipt. It is possible to return without a receipt - many businesses do it but not Pet Supplies Plus. They gave me a gift card even though I have no other pets besides my cat that just died. This practice just highlights how they want to get every last dollar possible from people - really a shameful practice. If I ever get another pet I will not be shopping at Pet Supplies Plus, nor would I recommend it to anyone.

I booked an appointment with a certain girl, when I got there I was told it would be with savannah c. Horrible cut ever. My dog had razor snips on his rear end and chest/stomach. She shaved him to the skin and what hair was left was so uneven. This was a birthday groom which is a nightmare. Savannah C. Is horrible. I had to give a star to post, should be a negative 5 star

Buying cat food and litter for my rescues racks up a lot of points. With those purchases, you can earn free bags of food and boxes of litter. You can also earn dollars off of your order-$5, $10, $20—until the boss decides to no longer honor any coupons from you saying you're being investigated for fraudulent activity by using coupons THEY sent to you. Hello BBB…

I got a gunnia pig from pet supplies Plus, I had it a week and it died of an upper breathing infection, the sad part is my kid picked it out and named it. He was so happy that this other gunnia pig was going to have a friend. He was crushed when i told him about it. I took it back they gave me my money back I dont think they were happy about that. If you love little furry animals don't give this pet store your business.

Recently purchased a parakeet (8/24/23) and when we got the bird home we noticed he was keeping his leg up, we then noticed it had a leg band and some crust around its leg... we called the store immediately and was told if it's the band there is nothing they could do for us except exchange or return our money for the bird. We didn't want to get rid of it so we took it to a bird store and was told the band was embedded in the leg. At this point we were told its too difficult to remove it and would cause alot of bleeding. The professional said it was too far gone and best to let nature run its course and let the leg fall off which then he would be a healthy one legged bird who will be able to function normally. I don't like they would help with a vet or even return my $33 to put towards it's care. So disappointed.

They have an employee named Kyle who seems to treat African American people different than white people. I was shopping at the Federal Way location. I was buying their Redford brand chicken dog food. I noticed how he engaged with the your customers, who were white, and disregarded the customers who were African American. It was evident in how he ignored their seemingly lost in the store demeanor while he gladly helped the white customers. My hope is this is not a normal practice.

My husband and I were in the Burlington Iowa store yesterday and we had bought a product, went thru checkout, as your employee was texting on her phone, finished her texting as she looked around and realized that he was standing at the register then we realized that we had forgot something else so hubby ran our purchase out to our suv and I stayed inside to get the rest of what we needed. Your employee Tara was up putting bags of food up on the shelve as she was texting, looked right around and said AGAIN…GEESH! She was not friendly at all plus a completely bad attitude. We felt very intimidated! If she doesnt like her job than maybe she needs to find a different one! Sorry! I was going to say to her people do forget things and sorry we interfered in your texting but I did not but let me say this I could have said a lot but I have more respect than that! I'm sorry if she was having a bad day but never should take that out on customers or leave the personal problems at home!

I always ask for Devanne (South Austin) because she's thorough, patient, kind, and gentle spirited. I feel like Choxie is in good hands with her because of her demeanor. Always tip her well because she really does go the extra mile. My pooch is 10 years old and I've been to many salons, if you will. Even when you share exactly what you want, you get what they wanna do! Not with Devanne.

I've been a customer for years have a large dog they changed a policy for only two towels even if you want to buy it or pay for it and I have a large dog scared of dryers what am I to do I'm very upset and will no longer be a customer and plan to make many reviews so sorry it's like this

The Amherst location on Sheridan is a joke. They did this to my dog and acted like it was no big deal. They suck and I'm going to make them miserable any way I can.

I gave pet supply plus a 1 star rating because everybody was kind that was why they got one star why I didn't give them anymore was because they sold me a sick hamster that lived for 5 days

My dog came back in this condition. Waxahachie TX location. Vet said razor burn was the cause. Owner has not apologized or offered any type of compensation.

They are the worst and do not care. So here is my experience from their Black Friday offering. I placed an order for two bags of dog food which I made payment and received confirmation. When I received notice to pick up the order I had gone to the store to do so and noticed there was only one bag. I inquired where the other bag was and the employee indicated that is all they had in stock. He said the other bag would come off of my credit card that was charged. I mention that I prefer to pick up the other bag when it comes in at the Black Friday price. He said sure and made a note to leave with the manager. The following day I received an email indicating that the bag I picked up was charged at full retail price. I called the store and the manager, April, said there's nothing she can do for coupons or digital orders. I then called corporate who said she will SEE if she could have the store provide the Black Friday price on the bag I picked up, however there's nothing they can do about the second bag. So I have been charged the original Black Friday price for two bags plus the the bag I picked up for some reason is now charged at the full retail price. It is a shady operation and have no care for the customer and not right a wrong. Will never do business with them again
Greedy Corporate Interest - Buy From The Local Mom/Pop Who Appreciate You and Deserve Your $$$