Pfister

This is a review of www.pfisterfaucets.com.

I purchased Pfister products for my kitchen remodel over 5 years ago. Faucet and soap dispenser. Well, the soap dispenser head came off of the pump mechanism and I wanted to replace it. So I reached out on their website.

I ended up having the send multiple emails with pictures to clarify the problem and the product number. I felt I was quite specific and explicit about what my problem and need was, However, some of the Pfister agents did not seem to understand. In fact, in one case I felt that hadn't even read my email.

They finally identified the product and sent me a replacement--at no charge, which I greatly appreciated. Unfortunately, whoever packaged it put it in a soft envelope and it arrived damaged. I reached out again and the sent another replacement, again at no charge, this time in a box. I am now happy with my replacement soap dispenser. A lot of work, but I think worth it.