This is a review of www.pfisterfaucets.com.
I purchased Pfister products for my kitchen remodel over 5 years ago. Faucet and soap dispenser. Well, the soap dispenser head came off of the pump mechanism and I wanted to replace it. So I reached out on their website.
I ended up having the send multiple emails with pictures to clarify the problem and the product number. I felt I was quite specific and explicit about what my problem and need was, However, some of the Pfister agents did not seem to understand. In fact, in one case I felt that hadn't even read my email.
They finally identified the product and sent me a replacement--at no charge, which I greatly appreciated. Unfortunately, whoever packaged it put it in a soft envelope and it arrived damaged. I reached out again and the sent another replacement, again at no charge, this time in a box. I am now happy with my replacement soap dispenser. A lot of work, but I think worth it.
Dear Paul, thank you for sharing your feedback. Our goal is to make you happy with every purchase and we’re glad to hear we were able to make this happen. Let us know if we ever fail to meet your expectations and we’ll be sure to make it right.