Updaring my review to include this: "THE COUPONS ARE APPLIED FIRST, THEN THEY CALCULATE YOUR PAYOUT! So if you list an item at $51.99 and someone uses a 20% coupon, Thredup calculates your payout over $41, bringing your payout percentage down from 40% to 25%! SUPER SHADY PRACTICE: BEWARE! IN ORDER TO AVOID THIS, YOU NEED TO PRICE YOUR ITEMS AT AT LEAST $62.99 (they claim the max coupon is 20%, so $12.60 discount would keep you over $50 and at a 40% payout). DO THEY COMMUNICATE THIS?! OF COURSE NOT! They make it seem as though the 20% will be deducted off your payout amount, but nothing is less true! Be VERY careful in your pricing and listing! Sorry to say I had to hank up prices on items I would have listed much cheaper.
Thredup recently made several changes, the most significant of which is that all items are now placed on consignment (if accepted). If you want an upfront payment, they make one on each item but BEWARE, it is much lower than any price you would have gotten in the past (their website says 'slightly lower' - what a hoot!). Whatever payout they offer is between 50 and 95% lower than their previous payout (as listed as the payout if sold on consignment). ALSO added is that now any discounts they give the customer are given are also deducted from your payment (they claim it's up to 20% of their already extremely lowered payouts). This used to go in after 45 days, but is now immediate! No communication was sent on this (believe me, I checked)! They now also discount your items prices when it has been listed for 45 days, without permission or consult, to 'help you sell faster' (because that's the type of 'help' you want, someone slashing your asking price without permission...).
The one change you could call a benefit is that you can adjust your asking price for any item now. But as said, after 45 days of listing your prices will be randomly adjusted, so you basically got autonomy for 45 days against severely reduced payouts.
ANOTHER notable change, this one on the purchasing side, is that they now charge a $1.99 per item restocking fee for returns (briefly is was for items listed under $50, but it's now for ANY item). So huge reduction in service there as well.
“Which brands to avoid sending”
• Previous review
As an update to my review below I would like to include a list of brands I would recommend avoiding when you send in as The pricing is either suppressed (I literally sent in items with the tag price on it and they list LOWER retail prices than it says on the tag. They then go ahead and give a payout over that lower price! (Unfortunately for them I keep records of everything and photos of the tags. But THAT is reaching SCAM territory right there.
Okay, so brands to avoid sending: Tori Richard, Nic + Zoe, Dana Buchman, Rebecca Taylor, Factory by Eric Hart, Express, BCBGeneration, Poetic License, Whiting & Davis, Nine West, Ella Moss, Banana Republic, GAP, New York & Company, Worthington, Cynthia Steffe, Axcess, Simply Couture, Ya Los Angeles.
NOTE: the payout calculator is highly deceptive; take it from someone who knows!
As an example, for a New with Tags Nic+Zoe dress with tag price $184 you will receive $9.25. The highest I have seen is about 10% of the tag price ($24 for a tag price of $238). So my advice; take a look at your tag price and think to yourself 'Can I sell this for more than 4-5% of this price?' (if you like to gamble or don't care then go ahead I would say). You might get more, but if you do you're lucky. AND MIND, the payout above is for pristine, new with tags items. Unless you have something they are really looking for (and God knows what that might be), you are out of luck. Also, there are better places to send your designer stuff as they don't really buy anything expensive. Instead they put it on consignment and sure, that gives you more control, but it also opens you up to people adding your stuff to their cart and just renewing it every 24 hours. Basically your stuff's in limbo, no one buys it (they claim it's different people, but how likely is it that my items don't even come available for a single minute between being added to a cart, yet no one buys it?). I am trying The Real Real and Material World myself - when I have info on those I will write a review for them as well to let you know if they are any better.
LOWEST payout I have seen? $0.45 for a $74.99 new with tags top! So that estimate above is just that, an estimate and only work if your tag price is at least $120 or so. You could end up with less than 0.5% on your brand new with tags item!
Oh and if they loose your designer stuff they pay you out what they think it is worth; yes, that happened to me. So at that point you loose the control and get about 10% of the value of a $700 designer skirt (thankfully I don't pay full
“Customer service not responsive + WAY undervalue some items”
• Previous review
I took a good long time studying their pricing before sending anything in and thus my pay-out came out okay. Basically I don't send them ANY brands or items that seem to garner a minimal pay-out. The problem occurs when they estimate value, which they apparently don't actually research. I keep a record of everything over the last 10 years, so I contacted them with the pricing of two items they valued way below their actual retail price as well as a pair of boots that were new in their box which they valued as 'like new' and therefore paid way low on ($238 retail, paid $28). I got one response with a solution for 1 of the 3 items I took issue with (a $128 bag they valued at $50), but NO response on the several emails I sent in follow-up for the boots and another bag (valued at 1/3 of it's actual value with proof given + link to the retailer website showing comparable bags), They promised to look into this, but never bothered to respond to my subsequent emails (not even a courtesy 'we're working on it'). Unless you are willing to do a lot of research beforehand and are willing to invest a lot of time trying to get a response to issues that shouldn't occur (afterall, they do claim their appraisers know what they're doing!) then I wouldn't recommend this service. In addition to these issues, they take a lot of items on consignment at a seemingly random pace, which is a hassle and a risk since they deduct any and all discounts given to customers if you're items aren't sold within 45 days (carefully monitoring the time line on that one. No way am I letting them gauge me further on my those items which range from Armani to Cynthia Steffe). Being careful is key here.