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    Pets Market

Pets Market

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Overview

Pets Market has a rating of 3.9 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pets Market most frequently mention good quality, customer service, and new bed. Pets Market ranks 23rd among Pets sites.

  • Service
    62
  • Value
    62
  • Shipping
    62
  • Returns
    27
  • Quality
    61
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How would you rate Pets Market?

Reviews (159)

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Thumbnail of user erikab236
Canada
1 review
1 helpful vote
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January 2nd, 2022

I came across Pets Market thanks to Instagram and was pleased with their product selection. Prices are comparable to the competition, and the shipping time was on par with other companies I've ordered from. It took about 6 weeks for my kitty's new bed to arrive but it was well worth the wait. Good quality and my cat loves her new banana bed! Would order from Pets Market again!

Tip for consumers:
Shipping time is where you’re going to have a bit of a wait.

Products used:
Cat bed.

Service
Value
Shipping
Quality

Date of experience: January 2, 2022

Thumbnail of user lilliemaib
France
3 reviews
1 helpful vote
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October 26th, 2022

This is honestly such a nice shop, as a cat owner, I can find everything I need there. I also want to express my gratitude to the customer service politics here, they are always so helpful and friendly! I've made 4 orders already, and I am satisfied with all of them.

Service
Value
Shipping
Quality

Date of experience: October 26, 2022

Thumbnail of user leighz7
Kansas
2 reviews
0 helpful votes
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August 31st, 2021

I purchased a silicone licky mat per an offer through Instagram. The product itself was perfectly adequate and I'm happy with it, but two details make Pets Market Official completely not worth it: the item was priced at $29.99 and I found comparable products at local shops and online box stores for less than half that cost, and the processing time. From purchase to shipment took twelve days, from shipment to arrival was another twelve. Since the item was traveling from China to the US, 24 days isn't an unreasonable amount of time at all, but there was nothing about the product - or the offered discount - that made 24 days AND $30 worth it. I could have shopped local and taken it home immediately, or shopped at a big box store and gotten it faster, and either option would have had a lower price tag.

Date of experience: August 31, 2021

Thumbnail of user antoniag58
Germany
1 review
2 helpful votes
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January 31st, 2022
Verified purchase

I ordered a bandana and the neck friendly bowls for my red cat. The products were shipped super fast! I am very happy with the quality and my cat loves both items. I also want to mention the customer service: they were very helpful, super friendly and communication went very smooth. I would definitely recommend them.

Service
Value
Shipping
Quality

Date of experience: January 30, 2022

Thumbnail of user psichasd
Hungary
1 review
0 helpful votes
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July 22nd, 2021

Hello!

I want to say that I really satisfied with my order. My cat loves his new toy (it's a plush mouse) The shipping time was surprisingly short, it took only one and a half week.

Thank you so much!

Products used:
Toys

Service
Value
Shipping
Quality

Date of experience: July 22, 2021

Thumbnail of user juliannaw12
Florida
1 review
0 helpful votes
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October 20th, 2020

I have bought a sweater and the cute scarf for two of my flat faced felines. The material is good quality and does not seem to irritate my beloved pets. My only issue is with shipping time but everything arrived in perfect condition so I'm perfectly willing to overlook that. :)

Date of experience: October 20, 2020

Thumbnail of user ellyssar
Canada
1 review
0 helpful votes
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November 10th, 2020

Love this shop! I got one of their Christmas themed collars for my 7 month old tabby and we both love it Delivery time wait was not long at all, item came in earlier than expected and the material is very good quality, and it's very unique! Can't wait to come back to shop again.

Date of experience: November 10, 2020

Thumbnail of user careinag
Texas
1 review
0 helpful votes
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August 20th, 2021

I love that I get a timely response from the Pets Market team. Kai and I also love the new bow tie bell collar we just received. I've been telling all my pet lover friends to check the website out!

Products used:
pet collar

Service
Value
Shipping
Returns
Quality

Date of experience: August 20, 2021

Thumbnail of user joyk124
Massachusetts
1 review
0 helpful votes
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June 20th, 2021

Bought a bed for my kitten from this site, and he absolutely loves it! It's super cute and soft, perfect for him to fall asleep in. There's a string of yarn with a ball for him to paw with it while he's resting. I absolutely loved it, and working alongside the team at Pets Market! Would certainly purchase more from there.

Date of experience: June 20, 2021

Thumbnail of user kaitlinm56
Pennsylvania
1 review
0 helpful votes
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July 29th, 2021

There are some fun products sold by Petsmarket. We opted for the personalized hooded sweatshirt - the quality is great and we love that it has a small hole at the base of the hood so it can be worn while outside with a leash on! Prices are a bit on the high side, but we love that a portion of sales are donated to animal welfare organizations. Also, the shipment tracking information was accurate and updated throughout. If ordering clothing, I would recommend sizing up if on the fence about the size. Overall, very happy with the purchase!

Tip for consumers:
Consider sizing up when ordering clothing products.

Products used:
Hooded sweatshirt

Value
Shipping
Quality

Date of experience: July 28, 2021

Thumbnail of user kyliej27
Georgia
1 review
0 helpful votes
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December 11th, 2020

I recently bought the hammock for my cat! All my other cats were obsessed with it as well. It's made with very good material. And is easy to set up. My cat will lay there and chill out all day there. 10/10 5 stars.

Date of experience: December 10, 2020

Thumbnail of user andreac671
GB
1 review
0 helpful votes
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February 5th, 2021

Very happy with the company! The product is amazing my kitten loves it. Really good quality and delivered on time. Only issue one product got lost but I got the money back in less than a day. For sure I'll buy it again and hopefully will be luckier this time. Would recommend!

Date of experience: February 4, 2021

Thumbnail of user hannahr183
Nebraska
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

This site has such a great range of an adorable, different variety of products. They have great customer service. You can't go wrong with Pets Market items! We got this bowl set and it couldn't have been more perfect. Look how cute it is!

Products used:
Elevated food and water bowl, cat face shape:)

Service
Value
Shipping
Quality

Date of experience: January 4, 2021

Thumbnail of user nellym52
GB
1 review
2 helpful votes
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March 1st, 2022

I found this company on Instagram. I want to say that I am really satisfied with my order and my fluffy cat is happy now. PetsMarket has a wonderful selection.
Thank you

Service
Value
Shipping
Quality

Date of experience: March 1, 2022

Thumbnail of user sophiem142
Canada
1 review
0 helpful votes
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May 11th, 2021

I found this product very cute! It was super fluffy and my cat loved it! I liked how it could stick to the floor so when you go to work or school during the day your cat has a fun toy to play with! I would definitely recommend this product! :)

Date of experience: May 10, 2021

Thumbnail of user gemmam71
GB
0 reviews
0 helpful votes
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August 1st, 2021

Reasonably priced and great quality. My beautiful short hair is very happy with her pink heart shaped bowl and white feeder. The bowl is stainless steel, so more hygienic and the water bottle pump the water slowly when you gently push it down. Really happy.

Service
Value
Shipping
Returns
Quality

Date of experience: July 31, 2021

Thumbnail of user wendyd270
GB
1 review
0 helpful votes
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November 18th, 2020

I purchased the KingKonb which is great for removing the under hair and gives my dog a lovely massage and scratch at the same time. I swear she smiles when I use it on her. The teeth cleaning toy is also a hit and keeps her entertained longer than most toys. Very pleased with Pets Market.

Date of experience: November 18, 2020

Thumbnail of user bonniem642
North Carolina
2 reviews
3 helpful votes
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June 24th, 2021

I ordered a pink and blue pineapple vest for two of my cats. Both loved them. In fact, Gus didn't want to take off his pink pineapple vest.

I also ordered an electronic butterfly toy that all of them loved. My cat Dean especially loved it and it already has given him hours of fun.

I highly recommended them to any pet owner who is looking for great and unique products for their furbabies.

Tip for consumers:
Even the outwear for dogs can be used for cats as well.

Products used:
All of them that have come so far. Still waiting on one more item to be delivered.

Date of experience: June 24, 2021

Thumbnail of user jefferyb179
Japan
1 review
0 helpful votes
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December 24th, 2021

Very friendly customer service and trustworthy shipping service. The item I purchased was exact same image comparing to the pictures on their website! Quality is stunning and color is vivid.

Date of experience: December 24, 2021

Thumbnail of user madlenb1
Germany
1 review
0 helpful votes
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November 15th, 2020

We ordered a little blue plushie for our cats.
It rustles and makes them go bonkers in a good way. They are hard to motivate when it comes to playing by themselves, but with this they're not gonna be bored anymore.

Date of experience: November 15, 2020

Thumbnail of user valentinav23
Italy
1 review
0 helpful votes
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January 6th, 2021

I've just received the pillow for me and a pair of slippers for my human, since she likes cat's stuff and I gave her this present.
Everything was so much appreciated that I'll buy again! In face, I'm waiting for a new order

Igt:@joypampuriothecat

Tip for consumers:
All cat lovers!

Products used:
Pillow - Slippers

Service
Value
Shipping
Quality

Date of experience: January 6, 2021

Thumbnail of user madelynnr2
Indiana
1 review
0 helpful votes
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March 18th, 2021

Such cute clothes! My cat looked so adorable in it. They even gave me a discount and a code that I can use on purchases forever because of her status on Instagram! Her account *******@charlatte_the_cat. The item came pretty quickly and I had no problems with the service! Thanks Pets Market!

Products used:
Mr Rabbit Coat for cats

Date of experience: March 18, 2021

Thumbnail of user jenniferm67
North Carolina
2 reviews
5 helpful votes
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April 26th, 2021

PetsMarket is pricier than some other websites, but they have great customer service and selection. I purchased a personalized hoodie for my cat "Ollie The Good Kitty" that took a while to ship (because it was being customized and shipped from overseas), but it's incredibly good quality and fits him like a dream! It does seem like they offer everyone the 20% off pet influencer code, which is probably why they've inflated their retail prices, but I'm pleased with my purchase and would shop them again for the great service and selection.

Tip for consumers:
The company uses suppliers from various locations across the world, so you may have products from the same order with drastically different shipping times. One of my cat shirts came within days, but a customized product from the same order took weeks.

Products used:
Cat clothes

Service
Value
Shipping
Quality

Date of experience: April 25, 2021

Thumbnail of user alexisb473
KR
1 review
2 helpful votes
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March 28th, 2021

I found this company on instagram. I found their products to be cute and reasonably priced. The process was easy and my items shipped quickly. When there was a slight issue with my customs code, a representative reached out and helped me resolve the problem quickly. I received my items in about 2 weeks. My cat likes his new collar and he lools super cute in his shirt.

Service
Value
Shipping
Quality

Date of experience: March 27, 2021

Thumbnail of user voodooa
Mexico
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

The product is awesome and very comfortable, Voodoo loves his new carrier. We live on an island so his carrier is ventilated, now he can stay fresh when we're on the beach.

Date of experience: September 1, 2021

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