Pets Market has a rating of 3.9 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pets Market most frequently mention good quality, customer service, and new bed. Pets Market ranks 23rd among Pets sites.
I came across Pets Market thanks to Instagram and was pleased with their product selection. Prices are comparable to the competition, and the shipping time was on par with other companies I've ordered from. It took about 6 weeks for my kitty's new bed to arrive but it was well worth the wait. Good quality and my cat loves her new banana bed! Would order from Pets Market again!
Tip for consumers:
Shipping time is where you’re going to have a bit of a wait.
Products used:
Cat bed.
Date of experience: January 2, 2022
This is honestly such a nice shop, as a cat owner, I can find everything I need there. I also want to express my gratitude to the customer service politics here, they are always so helpful and friendly! I've made 4 orders already, and I am satisfied with all of them.
Date of experience: October 26, 2022
I purchased a silicone licky mat per an offer through Instagram. The product itself was perfectly adequate and I'm happy with it, but two details make Pets Market Official completely not worth it: the item was priced at $29.99 and I found comparable products at local shops and online box stores for less than half that cost, and the processing time. From purchase to shipment took twelve days, from shipment to arrival was another twelve. Since the item was traveling from China to the US, 24 days isn't an unreasonable amount of time at all, but there was nothing about the product - or the offered discount - that made 24 days AND $30 worth it. I could have shopped local and taken it home immediately, or shopped at a big box store and gotten it faster, and either option would have had a lower price tag.
Date of experience: August 31, 2021
I ordered a bandana and the neck friendly bowls for my red cat. The products were shipped super fast! I am very happy with the quality and my cat loves both items. I also want to mention the customer service: they were very helpful, super friendly and communication went very smooth. I would definitely recommend them.
Date of experience: January 30, 2022
Hello!
I want to say that I really satisfied with my order. My cat loves his new toy (it's a plush mouse) The shipping time was surprisingly short, it took only one and a half week.
Thank you so much!
Products used:
Toys
Date of experience: July 22, 2021
I have bought a sweater and the cute scarf for two of my flat faced felines. The material is good quality and does not seem to irritate my beloved pets. My only issue is with shipping time but everything arrived in perfect condition so I'm perfectly willing to overlook that. :)
Date of experience: October 20, 2020
Love this shop! I got one of their Christmas themed collars for my 7 month old tabby and we both love it Delivery time wait was not long at all, item came in earlier than expected and the material is very good quality, and it's very unique! Can't wait to come back to shop again.
Date of experience: November 10, 2020
I love that I get a timely response from the Pets Market team. Kai and I also love the new bow tie bell collar we just received. I've been telling all my pet lover friends to check the website out!
Products used:
pet collar
Date of experience: August 20, 2021
Bought a bed for my kitten from this site, and he absolutely loves it! It's super cute and soft, perfect for him to fall asleep in. There's a string of yarn with a ball for him to paw with it while he's resting. I absolutely loved it, and working alongside the team at Pets Market! Would certainly purchase more from there.
Date of experience: June 20, 2021
There are some fun products sold by Petsmarket. We opted for the personalized hooded sweatshirt - the quality is great and we love that it has a small hole at the base of the hood so it can be worn while outside with a leash on! Prices are a bit on the high side, but we love that a portion of sales are donated to animal welfare organizations. Also, the shipment tracking information was accurate and updated throughout. If ordering clothing, I would recommend sizing up if on the fence about the size. Overall, very happy with the purchase!
Tip for consumers:
Consider sizing up when ordering clothing products.
Products used:
Hooded sweatshirt
Date of experience: July 28, 2021
I recently bought the hammock for my cat! All my other cats were obsessed with it as well. It's made with very good material. And is easy to set up. My cat will lay there and chill out all day there. 10/10 5 stars.
Date of experience: December 10, 2020
Very happy with the company! The product is amazing my kitten loves it. Really good quality and delivered on time. Only issue one product got lost but I got the money back in less than a day. For sure I'll buy it again and hopefully will be luckier this time. Would recommend!
Date of experience: February 4, 2021
This site has such a great range of an adorable, different variety of products. They have great customer service. You can't go wrong with Pets Market items! We got this bowl set and it couldn't have been more perfect. Look how cute it is!
Products used:
Elevated food and water bowl, cat face shape:)
Date of experience: January 4, 2021
I found this company on Instagram. I want to say that I am really satisfied with my order and my fluffy cat is happy now. PetsMarket has a wonderful selection.
Thank you
Date of experience: March 1, 2022
I found this product very cute! It was super fluffy and my cat loved it! I liked how it could stick to the floor so when you go to work or school during the day your cat has a fun toy to play with! I would definitely recommend this product! :)
Date of experience: May 10, 2021
Reasonably priced and great quality. My beautiful short hair is very happy with her pink heart shaped bowl and white feeder. The bowl is stainless steel, so more hygienic and the water bottle pump the water slowly when you gently push it down. Really happy.
Date of experience: July 31, 2021
I purchased the KingKonb which is great for removing the under hair and gives my dog a lovely massage and scratch at the same time. I swear she smiles when I use it on her. The teeth cleaning toy is also a hit and keeps her entertained longer than most toys. Very pleased with Pets Market.
Date of experience: November 18, 2020
I ordered a pink and blue pineapple vest for two of my cats. Both loved them. In fact, Gus didn't want to take off his pink pineapple vest.
I also ordered an electronic butterfly toy that all of them loved. My cat Dean especially loved it and it already has given him hours of fun.
I highly recommended them to any pet owner who is looking for great and unique products for their furbabies.
Tip for consumers:
Even the outwear for dogs can be used for cats as well.
Products used:
All of them that have come so far. Still waiting on one more item to be delivered.
Date of experience: June 24, 2021
Very friendly customer service and trustworthy shipping service. The item I purchased was exact same image comparing to the pictures on their website! Quality is stunning and color is vivid.
Date of experience: December 24, 2021
We ordered a little blue plushie for our cats.
It rustles and makes them go bonkers in a good way. They are hard to motivate when it comes to playing by themselves, but with this they're not gonna be bored anymore.
Date of experience: November 15, 2020
I've just received the pillow for me and a pair of slippers for my human, since she likes cat's stuff and I gave her this present.
Everything was so much appreciated that I'll buy again! In face, I'm waiting for a new order
Igt:@joypampuriothecat
Tip for consumers:
All cat lovers!
Products used:
Pillow - Slippers
Date of experience: January 6, 2021
Such cute clothes! My cat looked so adorable in it. They even gave me a discount and a code that I can use on purchases forever because of her status on Instagram! Her account *******@charlatte_the_cat. The item came pretty quickly and I had no problems with the service! Thanks Pets Market!
Products used:
Mr Rabbit Coat for cats
Date of experience: March 18, 2021
PetsMarket is pricier than some other websites, but they have great customer service and selection. I purchased a personalized hoodie for my cat "Ollie The Good Kitty" that took a while to ship (because it was being customized and shipped from overseas), but it's incredibly good quality and fits him like a dream! It does seem like they offer everyone the 20% off pet influencer code, which is probably why they've inflated their retail prices, but I'm pleased with my purchase and would shop them again for the great service and selection.
Tip for consumers:
The company uses suppliers from various locations across the world, so you may have products from the same order with drastically different shipping times. One of my cat shirts came within days, but a customized product from the same order took weeks.
Products used:
Cat clothes
Date of experience: April 25, 2021
I found this company on instagram. I found their products to be cute and reasonably priced. The process was easy and my items shipped quickly. When there was a slight issue with my customs code, a representative reached out and helped me resolve the problem quickly. I received my items in about 2 weeks. My cat likes his new collar and he lools super cute in his shirt.
Date of experience: March 27, 2021
The product is awesome and very comfortable, Voodoo loves his new carrier. We live on an island so his carrier is ventilated, now he can stay fresh when we're on the beach.
Date of experience: September 1, 2021