You can put up with the delivery time, but the quality is an absolute disappointment. The quality of the metal is poor, very easily scratched. The inscription is barely visible due to the color of the metal, the laser cutting depth is minimal in order to save money, the inscription is not centered. All investments went to the website. Crooked-handed ghouls. I do not recommend it very much

Totally unhappy with the deception, the product, the customer service. I ordered a pet tag + collar but only received a collar. Why would I go to a website called "pet tag for life" if I wanted a collar? I only wanted a pet tag. I spent a stupid amount of time entering the information (pet name, phone number, etc) to make the pet tag perfect. The collar was only an optional add-on at the end of the purchase. Also, I was under the impression with the website having a ". Ca" at the end that it was a Canadian business. Nope! China!

I don't know and UNDERSTAND the negative reviews. My tag arrived today in cute package within 5 days.: 3 but what matters is that my pup is happy with it and me too! And it cost under 8€ so quality is worth of money. :) <3 i believe is it very small and new company, so that's why they have paid for google to advertise their pages with different countries and languages. Please do not be mean, they are people like us, and they try make their best!

My order has just received. I thought it was a scam because they introduce themselves as a New Zealand Company and 24hrs delivery then I got an email after payment that they will ship from Spain. However, the order was very beautiful. I wish they was honest about the origin of the company and the time of shipping.

I placed my order over a month ago under the impression that it was a Canadian company (website ends in. Ca). I received a shipment email last month saying it is being shipped from Switzerland and will take 7 days. It has never arrived, this company is a complete scam! Check your credit statements to make sure they don't charge extra.

I ordered and paid two weeks ago. Customer service just ignore my messages. No response and no tracking which actually works

Have spent weeks trying to get my money back from this company. Emails are ignored, order never arrived, and now I am out of pocket. We are now having to take this up with a small claims court.
An utter con of a company and should be avoided at all costs!

When will I learn to read the reviews first. I've read my complaint in almost every review on this website. I ordered the dog tag on August 26. After the quoted 5-7 days came and went I contacted the company by email to let them know that I still had not received the package. I got an email back from a Marisa Guarduño with what appeared to be a pre-scripted response. Now we are at 17 days since my order was placed and no dog tag. I am now going to try to contact my financial institution to see if they can retrieve my money. I have said this many times in the past, but NEVER AGAIN!

I bought 4 pet tags because even though they aren't cheap, the ' it'll last a lifetime promise' decided it. They look fabulous when they come. But within weeks the colour starts to wear off. I notified them and they asked me to send photos which I did. They responded that because you can still read the engraving they can't do anything about it. I've got 2 tags here still to give to certain dogs knowing that in a few weeks they're going to look cheap and nasty because the colour is already coming off. After several emails, they said they would send me a new tag, but upon receipt of the new tag I have to return the old one. Which I had no problem doing at all... until they said I had to pay tfor the return. But they don't ask you to send it to Switzerland which is where they are dispatched from, you have to return it to USA. And this will cost more than the tag itself. Why have we got to pay for a return to a place we didn't buy it from?

Terrible quality. The engraving is cooked, off center and way to small to even read. How does this happen?! You guys just dont check product before it ships? Anyways, I messaged them and they tokd me they woukd send me a new one but the font u picked wouldn't work... why have it advertised then?! Well whatever they asked me if I'd like to change the font. I said yes whatever needs to be done to compensate the money I paid for this. They emailed back saying they were getting ready to ship my new label... but didn't even ask me what font I wanted this time and I swear if they send me a cheap version other then the Swarovski version I already paid for I will literally drive to their warehouse and throw hands

I would give 0 but there is no option. I ordered a tag on the 19th March, today is 24th April, still nothing arrived. I am sure now that I have been scammed and lost money. Keep away!

I absolutely could not fault this company. I received my tag for my little Mylo yesterday and it's absolutely stunning. It's flat so very comfy for Mylo so it doesn't get in the way, and it's so beautiful to look at. So many people have seen and asked where it's from! It came within 2 weeks and during covid, I think that is a very reasonable time for a small company so I don't understand all the horrible complaints about waiting. Thank you so much I am over the moon!

I placed an order two months ago, I have not received anything. I have contacted many times by mail, but my money is not returned to me.

Wish could give a 0 star in my opinion dont even deserve a 1 star ordered 4 months ago got an email saying they have dispatched my order took a month couldn't call them no number emailed them said still havent received my order got an email back saying if I dont get it in the next 2 weeks they will resend it, still didn't receive it asked them for a refund only received the refund a month later and they short paid wat an utter scam we needa shut them down

CRAP, CRAP, CRAP. They're actually an American based company using a UK web address. I waited 12 days for tags to arrive no response via customer service email until I filed a complaint on PayPal. When I got them they were cheap low quality rubbish and smaller than a 50p. DONT BUY FROM THIS COMPANY

Such thin and flimsy material with printed writing that's too small to read and rubs off. I had paid extra for two large tags with an engraved text, the tags are small not large, the text is unreadable as its so small and the writing is stamped on and rubs off easily. I asked for a refund and they said I must pay more money to return the items and they refused a refund. They are a scam company based overseas and do not understand complaints. Refuse to give any contact telephone numbers and only respond by email eventually after ten emails complaining. Absolutely shocking! Do not ever buy!

They use a. co.uk web address to make you think they are a reputable UK business they are not.
Took over three weeks to deliver then its a poor poor quality product. Hard to read the print and the tag feels very cheap.

Buy elsewhere this is a bad company

Never received item, seen hundreds of reviews now from others saying they never received either. Contacted company but they just keep telling you to wait even though its been well over the allowed arrival time, they tell you to wait so you can't lodge a refund with paypal.

I have been waiting for over 3 weeks for my dog tag to arrive. I have emailed them several time and have been told to be more patient. I have asked twice now for a refund and they don't even answer my emails

Very poor service!

I haven't even received my item but have been hit with a whopping $223.17 AUD import fee for an item which cost $13.50 AUD! I have not heard back from customer service and had no idea the company was even based in the US! DO NOT BUY! Why would a dog name tag require and import fee great than $200+?

It took just over a week for the tags to arrive from America, not a UK company even though its a co.uk domain. The phone number on the tag was just under 2mm high and not at all clear. I complained and they offered me a 25% discount on my next order, lol. No replacement or refund.

Apparently my tags we're shipped on the 3 rd of October with a waiting time of 5 to 7 business days, when I didn't receive them by day 14 I sent an email to them I got a reply informing me sometimes it takes a few days more because they're coming from America AND why give a timeframe that cannot be met.
I sent another email surprise surprise NO RESPONSE tried to get a phone number to no avail How can this company be allowed to operate in these circumstances I will be doing everything I can to get my money back if I don't receive my tags.

Took two weeks to arrive, flimsy and cheap and engraving is illegible. Will be ordering from somewhere else.