Totally unhappy with the deception, the product, the customer service. I ordered a pet tag + collar but only received a collar. Why would I go to a website called "pet tag for life" if I wanted a collar? I only wanted a pet tag. I spent a stupid amount of time entering the information (pet name, phone number, etc) to make the pet tag perfect. The collar was only an optional add-on at the end of the purchase. Also, I was under the impression with the website having a ". Ca" at the end that it was a Canadian business. Nope! China!