Undependable delivery with no tracking data. It just kept saying needs to be picked up. RUDE customer service that does not care about anything they did cause they do no wrong. False advertising for delivery service so don't expect your items to be on time and when it gets there the WHOLE order may be wrong.
Beware! The address they sent my product to was incorrect and caused it to be returned. I saw no issue with the address when I entered the information but a 9 was added to the apartment number. Now I can''t get in touch with anyone, no one will return my calls, the email address for contact they have, shows invalid too and emails are returned. So now I am out 50.00 and the medicine I desperately needed is not here. I have to order from a reputable company now and that low price I thought I was getting will now be built into double the cost for me to order from another company while this company gets their product back and my money. In my eyes, this is a scam. Beware! Spend a couple extra dollars and order from a good company who answers your calls and emails and who is concerned with their reputation.
The post office tried to get us to pay for shipping so I refused the order and left neg fb. Come to find out it was a huge misunderstanding. The company made sure I was given another bowl for free, refunding my original purchases! They proved themselves to me and I highly recommend them.
I ordered cat vaccinations and the website told me that they were available for me to get sent dog vaccinations instead. When I called the company to get this fixed they informed me they were going to send me the correct vaccinations and have me send the wrong ones back, but within the same day I get another message saying that they are out of the vaccinations that I have ordered but yet the website still says that they're available. I am out over $250 because of their screw up and I will never order from them again. Heartland is the best online ordering website I have found. Somebody answers the phone every time I call so I never should have switched my vaccination providers.
I ordered horse ivermectin from this site. I dilute it properly to treat cats for mange mites. Way way way cheaper than the vet. I think you get enough for a 1250 # horse for $10 including shipping. To get cat ivermectin you need a prescription, but not for a horse! Lol. This is one of the last bargains out there for us folks who rezcue animals. Fast shipping, good service.
Paid extra for two day shipping! What they don't tell you is they don't ship until the following MONDAY (and I ordered on Wednesday)! When I inquired I was LIED to and told I only paid for regular shipping. WRONG BOZO! I paid the two day surcharge CLEARLY from the statement! Then, they QUIT RESPONDING!
I will NEVER use this service EVER! They SCAM you completely... and do NOT care about your pet OR your business!
STICK WITH CHEWY! At least they're service is reputable!
Ordered last week from this site and received the item a day earlier. They also have good customer service
I just bought feline noviac distemper booster vaccines. They expire in less than a month. Reputable places give you shots that are good for almost two years. They need to be disclosing this on the website before you purchase. I would not have bought them. It's not like you're saving a good amount of money from them to buy expiring vaccines. Very angry
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members