Undependable delivery with no tracking data. It just kept saying needs to be picked up. RUDE customer service that does not care about anything they did cause they do no wrong. False advertising for delivery service so don't expect your items to be on time and when it gets there the WHOLE order may be wrong.
Beware! The address they sent my product to was incorrect and caused it to be returned. I saw no issue with the address when I entered the information but a 9 was added to the apartment number. Now I can''t get in touch with anyone, no one will return my calls, the email address for contact they have, shows invalid too and emails are returned. So now I am out 50.00 and the medicine I desperately needed is not here. I have to order from a reputable company now and that low price I thought I was getting will now be built into double the cost for me to order from another company while this company gets their product back and my money. In my eyes, this is a scam. Beware! Spend a couple extra dollars and order from a good company who answers your calls and emails and who is concerned with their reputation.
If you are simply buying food, treats, supplies... things that arent temperature sensitive, you will probably be okay. If you are ordering Adequan or anything that you do not want to degrade its quality, please shop elsewhere. I am sorry for this long harsh-sounding review, but I thought I should share my experience. I dont want other people to go through the same troubles I went through, twice!
My pup gets an Adequan injection every week. For those who dont know, Adequan has very specific storage and excursion conditions (store at 68° to 77°F, excursions permitted to 59° to 86°F with higher temperature permitted for a short stretch of time). The product has a very short shelf life, too. When I order Adequan, I check store locations, time for the store to communicate with my vet, and weekly weather. I pay more for overnight shipping, so it gets here with minimal exposure to heat or cold. I try buying 6-8 vails in spring and fall, enough to last during summer and winter months. You probably think I am crazy, but my pup goes through a vail that costs $60-70 every 3 weeks. You understand why I do what I do, youd do the same for your pup, right?
My vet decided to give my pup a weekly Adequan injection last winter. She used to get a shot every 2 weeks, so the supplies I thought I had for the whole winter ran out a lot earlier than I expected. We live in Michigan. Even if I pay for overnight shipping, it has to travel outside manufacturers recommended excursion condition. I was a bit reluctant to place my order, but then I found that we were expecting a several days of unbelievably warm weather (50s). I asked PetSupplies4Less to please wait for a few days and ship my order on one of the warmer days. It didnt happen. They shipped my order right away. I had to call FedEx a few times to make sure that my order wont sit in a delivery truck in extreme weather. It worked out okay in the end (after paying extra directly to FedEx in addition to the overnight shipping I had already paid), but it would have been less worrisome if they waited for a day or two and shipped my order. Frustrated, I contacted PetSupplies4Less shortly after receiving my order. I did not get any response.
This incident should have been enough not to do business with them again, but I decided place another order. I know, its my fault, I thought twice about ordering from them again, but I couldnt resist $30 price difference - $400 vs. around $430 or more from other companies. Again, I paid them to ship my order overnight, thinking nothing will go wrong this time. Well, something did go wrong. They shipped my order on Friday, contrarily to what they say on their website: Overnight Service orders are shipped Monday-Thursday. Shipping something on Friday via standard overnight using UPS or FedEx - without shipper adding Saturday delivery option - means your package has a chance to sit or be held somewhere in transit over the weekend. They say they only ship Adequan Monday-Thursday, why did my order go out on Friday? By the time I received their shipping/tracking emails, my order had already been picked up and I had very little control over it. Again, I had to make several phone calls to FedEx. Luckily, the package came all the way to Michigan overnight without being held at their way stations or hubs (90 to 100 degrees at each location), and FedEx kindly allowed me to pick up the package at their station on Saturday (FYI - the package wasnt due until Monday as it was shipped via standard overnight. FedEx didnt have to release it but the location manager personally called me and told me to come pick it up - kudos to FedEx :-).
Adequan is a delicate product. PetSupplies4Less clearly indicates the product is sensitive to heat and cold. They explain how and when they ship it. Customers pay $5.25 for a cooler and handling in addition to overnight or 2-day shipping (a cooler and handling fee are automatically added to your cart when you buy Adequan). No, I am not complaining about shipping charge or paying for a cooler if that keeps the product from degrading. I am just saying they seem to know what they are doing and how to handle the product, so what happened here?
I only ordered Adequan from them twice, but both times PetSupplies4Less (or Lambert Pet Supply, they are the same company) shipped my orders from a pet pharmacy in Kansas. I have no problem with drop shipping, but to me it is clear that PetSupplies4Less only processed and sent their orders to the pharmacy and did not communicate with them as to when to ship their orders. I want to give a credit to the pharmacy that actually shipped my orders because both my orders were packaged well. They used thermal packs inside, and on the outside they visibly indicated the package contains something perishable and not to be exposed to heat or light.
I was in customer service and sales. I worked very closely with people in logistics, too. I dont expect everyone to have the same work ethic I had (not everyone can pay attention to detail, admit mistakes, or go extra mile for customers), but I cant do business with a company that doesnt respond or do what they promised to do. Their price is very attractive, but sometimes price isnt the only factor when doing business. Maybe this doesnt happen often and I was just unlucky, but I will be ordering Adequan from someone else from now on. Third time is the charm? No, I dont think I am willing to take that risk. Sorry, PetSupplies4Less!
The post office tried to get us to pay for shipping so I refused the order and left neg fb. Come to find out it was a huge misunderstanding. The company made sure I was given another bowl for free, refunding my original purchases! They proved themselves to me and I highly recommend them.
I ordered horse ivermectin from this site. I dilute it properly to treat cats for mange mites. Way way way cheaper than the vet. I think you get enough for a 1250 # horse for $10 including shipping. To get cat ivermectin you need a prescription, but not for a horse!! Lol. This is one of the last bargains out there for us folks who rezcue animals. Fast shipping, good service.
Customer Questions & Answers
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business