Did you know that Dillards (outlet) cannot do refunds for any reason? Did you know that Dillards has Dillards outlets in regular malls? LOOK at the small signage closely. Did you know they are not set up for refunds, changes, FOR ANY REASON!? I did not. NOW I DO AND AM OUT $60 dollars for a pair of jeans.
I went into the Gastonia, NC Dillards. It says Dillards on the sign not Dillards Outlet. I notice inside it is just rows and rows of clothes. All disorganized, all without any signs and nothing near the merchandise that it is all non refundable. I picked up a pair of Hugo Boss Jeans and as everyone knows some jeans you can wear a size 32, some a size 33 and some a size 34. I thought I grabbed the 34 and got home and it was a size 32. Does not fit. Went back today and DONNA who falsely told me she was the Manager till I went to another counter and they Gave me Austin but said John was the Manager. Donna followed me like I was going to steal something from her. Disgraceful. Austin took me to the aisle but the 34 size was gone. At least he tried. Some people do not even try. He stated then that they were not set up to do refunds or exchanges. Offered no solution however.
I called customer service and it was for online sales which are non refundable as well. Seems Dillards is closing since this is their customer service now. I was number 48, yes 48 in the que for an agent.
This is not the Dillards I knew nor is it a company I will do business with in the future. SHOP AT YOUR OWN PERIL AND THE LOSS OF YOUR HARD EARNED MONEY. NOT THE TYPE OF BUSINESS PRACTICES I CHOOSE TO DO BUSINESS WITH IN THE FUTURE. GO SOMEWHERE ELSE IN CASE YOU MAKE A SIMPLE MISTAKE. DILLARDS DOES NOT CARE.