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JERRY A.

2 Level 2 Contributor
  • 5 Reviews
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Business, Health

Member since September 2019

  • Reviews

    5

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

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  • Profile Views

    246

Review Distribution

5 Reviews by JERRY

5/26/21

I purchased a pair of commission pants in Destin earlier this year and liked them so well i went online to order a couple more pairs. I ordered another black pair and i tried a blue/gray pair. They came in i wore the blue/gray pair out and kept feeling something different on the back of the leg. Along the middle of the leg it is like they did not have a full piece of material but two halves. A seam runs along the back of the leg. I checked the black pair. They do not have that. My other pair does not have that. I contacted LuLuemon. After sending them pic after pic of the pant their solution is to send me a store credit that i can repurchase the pants (why they can't replace is a question unanswered) or purchase something else as the item i wanted may not be in stock. May not be in stock? My credit never expires. These pants were $128 and tax. No answer as to why a seam, i have to box up and ship and wait on my credit, there are three stores in charlotte. I declined their offer and they said to contact them if i ever need more assistance. They said they did understand.

Tip for consumers:
Buy from a store or ho somewhere else

Products used:
Pants

Service
Value
Shipping
Returns
Quality
1/24/21

Did you know that Dillards (outlet) cannot do refunds for any reason? Did you know that Dillards has Dillards outlets in regular malls? LOOK at the small signage closely. Did you know they are not set up for refunds, changes, FOR ANY REASON!? I did not. NOW I DO AND AM OUT $60 dollars for a pair of jeans.

I went into the Gastonia, NC Dillards. It says Dillards on the sign not Dillards Outlet. I notice inside it is just rows and rows of clothes. All disorganized, all without any signs and nothing near the merchandise that it is all non refundable. I picked up a pair of Hugo Boss Jeans and as everyone knows some jeans you can wear a size 32, some a size 33 and some a size 34. I thought I grabbed the 34 and got home and it was a size 32. Does not fit. Went back today and DONNA who falsely told me she was the Manager till I went to another counter and they Gave me Austin but said John was the Manager. Donna followed me like I was going to steal something from her. Disgraceful. Austin took me to the aisle but the 34 size was gone. At least he tried. Some people do not even try. He stated then that they were not set up to do refunds or exchanges. Offered no solution however.

I called customer service and it was for online sales which are non refundable as well. Seems Dillards is closing since this is their customer service now. I was number 48, yes 48 in the que for an agent.

This is not the Dillards I knew nor is it a company I will do business with in the future. SHOP AT YOUR OWN PERIL AND THE LOSS OF YOUR HARD EARNED MONEY. NOT THE TYPE OF BUSINESS PRACTICES I CHOOSE TO DO BUSINESS WITH IN THE FUTURE. GO SOMEWHERE ELSE IN CASE YOU MAKE A SIMPLE MISTAKE. DILLARDS DOES NOT CARE.

Tip for consumers:
Do not use

Products used:
Jeans

Service
Value
Returns
Quality
USPS
9/3/19

Misdelivered an item I purchased on ebay and paid for with PayPal. All denied me a claim including usps that delivered to the wrong address

9/3/19

Purchased a sweater/paid for sweater/the seller used usps to deliver/usps misdelivered/all have denied me a claim

Do not shop on line with this company anymore/not the company they were

9/3/19

Bought a sweater/paid same day/ usps delivered to wrong address/paypal denied my claim. I paid for nothing. Would you not think that it is up to the seller to get the package to me. NOOOOOOO.

THINGS HAVE CHANGED. NOT THE SAME COMPANY THEY WERE. DO NOT USE

JERRY Has Earned 7 Votes

Jerry A.'s review of Dillard's earned a Very Helpful vote

Jerry A.'s review of USPS earned a Very Helpful vote

Jerry A.'s review of eBay earned 2 Very Helpful votes

Jerry A.'s review of PayPal earned 3 Very Helpful votes

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