Developed in part with a grant from
the National Science Foundation
Customer choice award

Best Travel Sites

How awards are chosen
Award winners are chosen using a ranking algorithm that assesses each business on the number, quality and recency of customer reviews, and takes into account the business's overall star ratings, page visits, customer response rates and timeliness, and number of comments and questions submitted by the Sitejabber community in the past year.

The annual Sitejabber Customer Choice Awards were created to honor outstanding businesses that provide exceptional products or services to their customers. Each year, over 70,000 businesses with reviews from over 100 million consumers are considered, and Customer Choice Awards are earned by less than 1% of them.

“Convenient and super helpful..”

I travel a lot and this site is very helpful when I'm searching and booking hotels. Their review section is also a great feature for me to check and see others feedbacks/comment of...

“Whenever i travel i use my amex card”

Whenever I travel I use my Amex card. I get extra points, extra insurance (collision on car rentals, etc.) and lots of help if I need to book things. Oh and I even use travelers checks...

“Great app for hotel room rates and discounts”

AlI Always use the mobile app to make Hotel Reservations at a reduced rate. Great Deals on rooms. Alto of useful Reviews from past occupants and list of all amenities. Easy to look up...

“Great”

I've never really had a problem with Amex. I like that it's easy to dispute charges, and I can use my points for GrubHub ordering, which I do all the time.
5

Kayak

“Great one-stop site to compare travel deals from several...”

Great one-stop site to compare travel deals from several online sources. FYI, kayak.com and sidestep.com are the same company now. Sitejabber, is there a way to combine the profile pages...

“Best airlines out there”

I've been flying Southwest since I was a kid and it seems like even since back then everything they do is geared towards making the customer experience as pleasant as possible. From the...

“I love starwood, we travel a lot, and use this exclusively.....”

I LOVE Starwood, we travel a lot, and use this exclusively for our Delta points, as well. THe hotels are always PERFECT. Clean, 3-5 star. APPRECIATE!
8

Delta

“Delta cares”

I find Delta is so much easier to deal with than other major US carriers. Connections are easier (their Atlanta hub is about as pleasant as an airport can be) and I can always find decent...
9

Orbitz

“My family all lives out of state and i fly a lot, when...”

My family all lives out of state and i fly a lot, when I can get rock bottom prices, and Orbitz has consistently had the best prices anywhere on the net. Flat out will not go anywhere...
10

JetBlue

“Top notch for short hops on east coast”

JetBlue provides first-rate service, particularly for travelers like me with disabilities, on my frequent flights in and out of Boston. It stands in sharp contrast to other US airlines,...