Jotform

I have used Jotform for 3 years. I have recently encountered an issue with my existing forms where the form does not continue beyond the show/hide condition. No Jotform support in over 3 weeks since I first contacted them. I'm paying for a product that doesn't work.

Basically if you are considering jotform - run away!
There support is beyond useless, they will take hours to reply, and then they will send you a link to a page that does not even close to apply to your issue. Then they are gone for hours again, only to do the same again. Its been days and i still can't get an agent to actually read my question and attempt to answer it.

I am attempting to use their system for basic client forms and onboarding. We are an accounting firm that has a need for a jotform-like solution. I shared my login with a support team to download a form and have since been locked out of the system. Try contacting support, no response; I reached out to sales to see if I could pay for a more convenient solution, but their business case from free to enterprise requires a $500+ jump in price. Avoid at all costs you may get locked out and never see your client data again...

I'm the co owner of a small business Just Jewelry, we needed to create form and surveys for our store. While searching the internet Jot form was one of the best survey builder platforms i could find. JotForm has been really helpful to manage all the survey and pre-order forms I needed to make for my small business, just jewelry. It has been very easy, everything is in one place and it is a very easy site to use. I especially love how easy the site is to set up pre-order forms, with several templates to choose from. I really liked this website and would definitely recommend using it. Best of all its free! Really enjoying using this site.

I was used to Google Forms, but Jotform is much better! Conditioning is easy and versatile and the design options make the form more authentic. Being able to choose between single question of form format is also great.

Consistently lose forms when trying to sync, the support is useless, they have no back ups in place. Do not use this application if you want reliability... I cannot describe how manh hours I have lost creating forms, filling them out only to lose all the data because the application will not sync up. And I am not talking about mobile data speeds... forms are lost even when trying to sync over conventional wifi!

Also you cannot duplicate logic conditions when cloning forms, you have to re-enter all the data, more time wasted! Jotform, are you going to compensate me for more time lost?

I was totally new to building forms and apps. Then I found Jotform within a matter of 10 minutes, I had the start of a great app. Very easy to use and edit. They have a community and support to help you through the process. Now I just keep learning and making the app better every day.

After 3 days I still don't have anything to use for my www.
2nd day and many emails later I got html that included a jotform inhouse form ontop of mine!
3rd day I managed to complete another version but without heading, they put heading on for me but html did not function so I tried downloading in PDF format 5 times, did not download.
Absolute waste of space for me

Our Little League Baseball Organization was looking for a better option for online registrations and I found that with JotForms. Building the form and adding payment options was a very easy process and simple for someone who hasn't done this before. I would happily recommend JotForms to anyone looking for this type of solution!

Jotform told us that we were on a legacy plan and that "as long as you don't change your subscription, you'll enjoy that price for the rest of your life." Then they renewed our subscription with a 58% increase. Their support has been unhelpful. I've asked for the issue to be addressed and escalated but all I get is an apology for the 'inconvenience'. To my mind this is a breach of trading laws, so we'll be talking to our legal team. I wish there was a way to leave a no star rating.

I was looking for a professional and user friendly form to add to my company's website. I searched and came across Jotform. I like that Jotform provides many options for all different sized companies with different needs. I was plaesed that I was able to easily create the form for my needs. I would reccomend Jotform to anyone with form building needs.

I signed up for free service to utilize Jotform for a Vietnam Veteran Breakfast my community and I will host this March 2024. I came across Jotform on youtube and it seemed like a good choice. I created 3 exceptional forms with hours and hours of fine tuning and input from multiple volunteers. I put my confidence in Jotform and was optimistic this process would save us time from doing it manually as we had done the previous year. Everything was going fine for about 3 weeks then today the QR codes stopped working, people are calling me, I am locked out. So, I reached out to customer service online and received an initial reply where I was asked to provide documentation that I am legitimate. I am like WHAT?!?! Why didn't they ask me about all this when I signed up. Customer Service says 24/7! I have tried to connect multiple times in the last 10 hours with no response. I complied with everything they asked for to prove my legitimacy. Shame on me for not backing up what I created! To recreate this would take a boat load of time. I don't know if I am more furious or heart broken. I pride myself on doing my best for my community and our Veterans. This makes me and my good efforts look unprofessional. And yes it makes Jotform look unprofessional too. Subscribers, buyer, user please BEWARE!

We used JotForm at a university that I worked for. It provided us with a fast easy way to collect data and disseminate via email. Jot Form enables the most basic users to be able to create forms for multiple purposes.

I have been going back-and-forth with their technical support team for weeks now. They sold me a product with HIPAA compliant data collection; however, when I started running into problems with missing data, system crashes, etc., the support team just says that they cannot provide support because my form is HIPAA protected. Unable to actually speak to someone on the phone. Their support services are horrible - avoid this company at all cost.

We are a non-profit and signed up for a year subscription. In the middle of our fundraising event they changed their allowed payment submissions which closed down our form. I reached out, and within 24 hours they had it back up. Today, I have another form which hasn't even gone live. It is in test mode and the link is getting an 'over quota' message and therefore won't load. I submitted a ticket, it supposedly was fixed last night, but this morning the over quota message is showing again.

I don't like that we purchased a subscription for x amount of forms and x amount of subscriptions for the year and they changed those numbers 4 months into our subscription. I'm constantly having to monitor the forms to ensure they are working properly. Does anyone have an alternative? I do not plan to renew my subscription as this has really been a painful experience for our non-profit.

I work for the county which recently switched over to using cheap Jotform. A form that used to take one page to print now takes a minimum of eight. It doesn't matter if the user is entering one item or 15 items, every line prints. The fonts are not adjustable and are huge. It takes me three times as long to review each form. I hate it so much.