d m.

We are a non-profit and signed up for a year subscription. In the middle of our fundraising event they changed their allowed payment submissions which closed down our form. I reached out, and within 24 hours they had it back up. Today, I have another form which hasn't even gone live. It is in test mode and the link is getting an 'over quota' message and therefore won't load. I submitted a ticket, it supposedly was fixed last night, but this morning the over quota message is showing again.

I don't like that we purchased a subscription for x amount of forms and x amount of subscriptions for the year and they changed those numbers 4 months into our subscription. I'm constantly having to monitor the forms to ensure they are working properly. Does anyone have an alternative? I do not plan to renew my subscription as this has really been a painful experience for our non-profit.