Asurion has a consumer rating of 1.03 stars from 120 reviews indicating that most consumers are generally dissatisfied with their purchases. Asurion also ranks 130th among Tech Support sites. The most common issues with Asurion are around customer service, which is not as good as expected by some customers.
No positive highlights yet
I purchased the extra protection on a computer from Asurion this is there main headquarters I sent it out November 24th to get fixed received back 3 weeks later more broken then it was sent to them not only it doesn't work they also broke the side glass and front of the computer had to send it back out to them to get fixed now January 7 and still they sent me the computer back in the same condition called again now I have to send it back 3rd time this is unacceptable Update the company reached out to me one particular agent Vivi she was able to help me out when no one else was able to. She was kind and determined to help with my issues I was having Vivi rectified and put my faith back In there company. She has great customer service skills I believe the company benefits for having a agent like her on there team. Thank you for all your helpSee positive reviews
They take your money and dont want to provide the service and as a #VERIZON customer this should be top notch!!! Filed a claim back in feb paid 60$ to have 2 phones repaired, not only did the repairman not show up for one phone but for 2!!!! Covid hit phone gets worse over time....then they want to turn around and charge a deductible!!!! I DONT THINK SO!See critical reviews
They are horrible. I have been on the phone for hours and get no where. They send their customers in circles, making it difficult to submit a claim...and then deny for illegitimate reasons.
Scam! Promise to provide service but they discriminate when it comes to delivering.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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