Overview
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
My Samsung Galaxy 5 needed repair and the ATT store sent me to your store for repair. It was so easy. I just answered a few questions and left my phone and they had it repaired in 4 hours or so. And my insurance covered the fee.
I had a problem with my printer and struggled with it for 3 days with no success. Jaypatrick at asurion was so great. I'm 76 so technology is not my friend! He was so patient and certainly knowledgeable and was able to walk me through a number of things what were necessary to correct the problem. I would never have been able to do it on my own.
My initial experience updating my account information and getting basic advice and answers was great. Kevin patiently handled my issues and gave me direct contact information for the next steps. Highly recommend!
This experience forced me to accept a reality I had been resisting for quite some time. And, like it or not, technology is playing a more important role in my life via the smart phone. The representatives at the UbreakIfix did a great job of fixing my phone and helping me through the process of who will pay for their service. It was the humans at that location doing their jobs that helped me rate my experience with Assurion as 5 stars.
Outstanding Performance with customer care 10/10. The person that took care of my situation when I came to a road block on the website and the person came in and did an amazing job. Super responsive, respectful, professional outstanding customer care
I had a pool skimmer stop working. I purchased from Amazon. I filed claim via chat with Asurion and the process was extremely easy and straightforward. I highly recommend the monthly Asurion subscriptions offered by Amazon.
I took the cover out on a Canon printer after two years however, I continue to have problems with my printer. I filed my claim online simple and easy. Received my shipping label package my printer up returned it. It couldn't of been any easier. It was well worth the money I spent.
The staff was friendly and professional. They replaced my battery right on schedule—just like they said they would. I ran a couple errands while they worked, and by the time I got back, it was done. The staff was friendly and professional. They replaced my battery right on schedule—just like they said they would. I ran a couple errands while they worked, and by the time I got back, it was done. Super easy, no hassle.
I'm with Verizon I have the $7 a month insurance. I shattered my screen and Asurion sent a tech out to my home the next day FOR FREE! He fixed my phone within 20 minutes and was gone! I'm extremely happy with this service!
It was as simple as just walking in giving them my information and phone. I received my phone back in a hour and half. My shattered screen was no more, my phone looks new and works new again. Thank you for all your help on getting my phone back the same day.
I started the claims process in order to get my broken phone fixed. From beginning to end, the process was easy and clear. It only took them a couple hours to fix my phone and the communication was great.
I purchased the protection plan by Asurion for my chair and I kept the receipts. Asurion stood by their warranty as they should. I hope to get another chair to match the one that I have and to replace the chair that is worn. Thank you.
The nard would have been able to have me. Taken care of had it not been for poor policies within the Verizon corporation, out of the several people did. I had to interact with during this process prior to Bernard, I had lost all hope that there's any way decent working for this company. He reassured me, there's at least one Decent person working for verizon
I had a broken tablet and was able to communicate in the chat. They were able to assist me and filed the claim for me. The service was prompt, now all I have to do is wait for the technician to contact me.
I called about my tablet when I called. They said that I didn't have any insurance because my insurance was switched over to insurance on all of my devices at one time is that it is one one individual device but the lady that I talked to was a very nice lady and she helped me straighten it out and she was able to get my replacement tablet and straighten out my insurance so I can go ahead and get my tablet. I really appreciate everything and I think you're very much
My recent experience with assurance was beyond remarkable! I received a call after I submitted my claim telling me that they received my claim and were waiting for me! The guys were professional and friendly! The whole process was super easy and my phone ame out like new... ZERO dollars out of my pocket! Amazing! New screen on my Samsung fold!
I had an excellent experience with uBreakiFix by Asurion when they replaced my cell phone battery. The process was quick, easy, and stress-free. The technician was professional, on time, and explained everything clearly. My phone feels brand new again. Couldn't be happier with the service!
Aquabot Elite pool cleaner with 3 yr Mfg warranty stopped working. I had purchased the Asurion +3 yr ext. Warranty from Amazon at the time I bought the cleaner. 7 weeks before the end of the 6 total year warranty, the cleaner abruptly quit working. Went on line w/Asurion to file claim and it was fast and painless. Asurion was able to quickly access the purchase info from 2019 and expedite the claim processing and approval while in the chat conversation.
Overall smooth experience. Simple and quick. Submitting my claim online was quick and easy. Visiting my local repair shop(Sherwood, Oregon): walk-in the next day, the tech was super friendly and had my device repaired working and looking like new in 2.5 hrs. Super pleased with my experience and the repair was 100% covered... Couldn't get better than that!
A repair tech came to my home, which is a LONG way from a metropolitan area, in a van fully equipped with the tools and technology needed to replace my iPhone's cracked screen. He did it at a workbench in the van!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members