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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,752 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Texas
1 review
0 helpful votes
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Amazing!
March 26, 2025

Absolutely loved their handy work! These guys were on top of it they got me checked in and told me it might be 2 hours before it was ready and these guys were so fast. Definitely did not take 2 hours and phone came back and was good to go

Date of experience: March 26, 2025
Illinois
1 review
0 helpful votes
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Quick and efficient repair
March 27, 2025

Joel my Asurion technician was able to identify my issues and resolve them over the matter of a few hours including a tune-up of my charging port besides the battery replacement. If I need any additional service I'll be happy to go back to the same location for a quick, competent, and friendly repair.

Date of experience: March 16, 2025
Oklahoma
1 review
0 helpful votes
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Great work, very quick and professional
March 26, 2025

I scheduled my warranty the night before I went it, it was really quick and easy. They sent me to the location to have it repaired and they were very friendly, professional and had it done pretty quickly as well!

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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The service representative was excellent!
March 20, 2025

Good overall, but my phone still has issues!
Battery is holding a charge and the back of my screen never got fixed, and I thought it was to be fixed as well!

Date of experience: March 20, 2025
Arizona
1 review
0 helpful votes
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Asurion is a scam
March 17, 2025

Just spent eight months trying to get a cracked screen fixed. Now just trying to get my money back and they've charged me to separate $100 fees. Steer clear,untrustworthy company

Date of experience: March 17, 2025
Ari B. Asurion Rep
1 month ago

Hi Melissa, I am sorry to hear about this and completely understand your frustrations. I am happy to take a deeper look into this for you and will private message you with additional information. -Ari

California
1 review
0 helpful votes
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Phone shattered on back
March 26, 2025

I got my shattered phone back fixed through my insurance plan, and the process was seamless! The repair was quick, hassle-free, and completely covered. My phone looks brand new again. Highly recommend their service for anyone using their insurance for phone repairs!

Date of experience: March 26, 2025
Georgia
1 review
0 helpful votes
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AT&T/Assurion
March 26, 2025

My repair tech, Dan, at the International Speedway Blvd branch was very kind and fixed my phone quickly, and had very good advice for my situation. Dan was a very helpful and helped me have a good experience in a bad situation.
Thanks again,
Larry

Date of experience: March 26, 2025
Kansas
1 review
0 helpful votes
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Customer service
April 10, 2025

The field agent was great he was very patient and good at what he does, when I contacted Assurion about the whereabouts of the field agent I didn't like his response. Customers equals paychecks. This should always be at the mind of every customer service representatives

Date of experience: April 9, 2025
Rue L. Asurion Rep
3 weeks ago

We are sincerely sorry to hear about this! We appreciate you bringing this our attention! Please let us know if there is anything else we can assist you with. -Rue

California
1 review
0 helpful votes
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Amazing service
March 22, 2025

The technician contacted me (earlier than our scheduled time) and was available even sooner to fix my phone I had just dropped last week. My back glass was in hundreds of pieces. The technician met me at my apartment (even before I got there) and was friendly right off the bat. She repaired my phone in her vehicle right outside my door and it only took her roughly 30-45 minutes. Amazing timing! I got my phone back in the original condition it was in when I purchased it — pristine! I will back this company for life; this was an awesome experience.

Date of experience: March 21, 2025
Louisiana
1 review
0 helpful votes
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Exceptional and Professional
March 27, 2025

I had my phone repaired after my screen met the unfortunate circumstance of taking a fall with me. I visited the AT&T store on St. Charles Ave. And encountered this technician, Brandon, who was most professional. My phone was bought back to life in a timely manner and there were no issues at all with the service. This young man is truly an asset to Asurion and AT&T.

Date of experience: March 10, 2025
Texas
1 review
0 helpful votes
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Chipped phone screen
March 25, 2025

Filed a claim to fix my phone. I chipped the phone somehow and I got it fixed the next day. No problems or hassles. The uBreakifix did and awesome job at repairing my phones screen. The insurance is well worth the money.

Date of experience: March 24, 2025
Texas
1 review
0 helpful votes
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Wonderfull
March 27, 2025

The screen of my phone was not working everything was no respondido, so I take to you and in less than two hours you replaced the screen and everything start working correctly, really fast thanks a lot

Date of experience: March 26, 2025
Tennessee
1 review
0 helpful votes
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IPhone screen claim
April 13, 2025

Everything from setting the appointment to receiving our phone back was fast and efficient. Will recommend most to protect their phones with Asurion like we do!

Date of experience: April 13, 2025
California
1 review
0 helpful votes
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My iPhone 14
April 17, 2025

Geo was early to our appointment, Easy going and very knowledgeable helping me navigating to complete service request.

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
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Quick & efficient
April 20, 2025

It was great, I like that better than waiting in a line. I will always ask for an at home visit for the personal experience.

Date of experience: April 20, 2025
New York
1 review
0 helpful votes
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Exceptional
April 7, 2025

My experience are described as such I live in Queens on the beach and requested to go 96 Greenwich Avenue in NYC when I could have gone to another location. A Huge shot out to Antonio- great customer service appreciate you!

Date of experience: April 7, 2025
Texas
1 review
0 helpful votes
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Professional and quick to resolve.
April 8, 2025

When the cell phone of your operations manager goes down... it is super critical to get operational asap! Asurion had that sense on urgency and resolved our problem asap.

Date of experience: April 4, 2025
Illinois
1 review
0 helpful votes
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Best decision
April 29, 2025

They are the best in protection of a phone. Had a problem got solved quickly. Replacement guarantee.

Date of experience: April 29, 2025
Idaho
1 review
0 helpful votes
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Super Quick and Friendly Repair!
April 8, 2025

The technician was incredibly skilled and approachable. He repaired the phone in just a few minutes, and it now looks like it's brand new. Excellent service!

Date of experience: April 8, 2025
Nevada
1 review
0 helpful votes
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EQUIPMENT SERVICE DONE RIGHT
April 5, 2025

The Best;. Service coverage Hassle Free. Technical trained knowledgeable personnel, and eager to educate you on both hardware and software problems. For A stress-free problem-solving experience. UBREAKIFIX & ASURION
Can't be beat. I will be purchasing the ASURION HOME + Coverage, Why? They do what they promise.
And Know what to do… Sincerely,
Larry A. Jaramillo. Las Vegas NV.

Date of experience: April 1, 2025