Im so Happy my Phone is Fix and Staff was so Sweet to me and did a, Wonderful Blessed time working and finish fixing my Phone. He was the best I truly Appreciate him got my phone working Better.

Kennedy provided great support and really helped me resolve my issue with incredible ease. Excellent customer support!

I'm extremely disappointed with Asurion's handling of my warranty claim and insurance coverage issue. After filing a claim for my wife's phone, we received two replacements—both of which failed. The first device stopped working shortly after we received it. The second phone later malfunctioned due to an internal issue that should have been covered under Asurion's one-year warranty for replacement devices. However, Asurion denied the claim without ever physically inspecting the device. We obtained a professional diagnostic report from uBreakiFix confirming the issue was internal, not accidental damage, and clearly covered by the warranty. Asurion closed a BBB complaint before we could add the report and the BBB would not re-open or start a new claim even with the new information. Asurion also did not seem interested in this report after we escalated our concerns to their executive office. To make matters worse, we discovered that our device insurance was canceled in error by the mobile phone provider when we intended only to cancel an unrelated home insurance plan. Asurion used this as another excuse to deny the warranty claim, even though the device failed while still under the one-year warranty that comes with their replacement phones. The malfunction occurred during the warranty period and should have been covered regardless of the insurance status. When we asked Asurion to help coordinate with the mobile phone provider to correct the mistake, they flatly refused. We also attempted to resolve the issue through the Better Business Bureau for over two months. Unfortunately, Asurion was not responsive and closed the complaint after not looking into any of our concerns and was uncompromising in trying to come to a resolution. These actions also prevented us from submitting the report showing the phone did not work for an issue covered by the warranty. We escalated the issue to Asurion's Executive Office and eventually received a call back. The representative told us the leadership team had already rejected the claim but said he would do further research and follow up by Monday. That follow-up never came, and as of now, no one has reached out to us again. In the end, we were forced to pay over $650 out of pocket to replace a phone that should have been covered by a warranty and an insurance policy we had been paying into for months. In addition to the cost of the new phone, we lost at least $200 on insurance premiums if not more (unsure when our provider incorrectly dropped our plan), plus a $100 deductible paid for the first replacement device that by our research only had a $100 value and which turned out to be faulty. Altogether, we spent nearly $1,000 due to Asurion's and our mobile provider's mishandling of our claim and refusal to honor the warranty. Ironically, it would have been more cost-effective to never enroll in Asurion's protection plan and simply use the money saved to replace the device ourselves from the start. This experience shows a complete lack of accountability, transparency, and customer support. I would not recommend Asurion based on this experience.

Service was great. Was able to resolve issue. Could have been done faster. Zzzzzzxxxxxxxxxxxxxxxxxxxxxxxxxxxxxzc

The process to file a claim was easy and I will always purchase the warranty. First time I had to use it and I am pleased with the results.

Extremely helpful!
Extremely helpful!
Extremely helpful!
Extremely helpful!
Extremely helpful!

So helpful in those stressful times considering ATT St Vharles location abandoned me when I was there.

Excellent customer service! Would highly recommend this service. The service representative was extremely professional and helpful

Kim was fanatic, understood my problem and fixed it in minutes! It was stress free and I sure hope she is compensated well.

Simple repair of my phone, fast and excellently done. *******111*******111*******111*******111*******111*******111*******111*******111*******111*******111**************