Overview
Asurion has a rating of 4.7 stars from 11,752 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
It was a very easy and pleasant experience dealing with Aurion. They answered all my questions and left my phone looking brand new!
I wish I knew my techs name. I was at the AT&T store at Wirt and I10 in Houston today. He came over to help with a problem with my iPhone. I had a damaged screen, and I wanted to get the data off the old one and onto the new one. He took the time to repair my old phone- even though I'd already bought the new one, and then spent time helping me try to get my phone to allow me to transfer the data to the new one. It took forever. He was very kind and patient and friendly. It didn't end up working in the end, hwever he was so helpful. He gave me step by step instructions of what to do when I got home, explained why it would actually work at home, and then walked me through how to transfer all my data for myself. He also gave me several other options in case the directions he gave me to try at home didn't work. I went home, and was able to do everything he said to do! My new phone is working wonderfully, and all my data transfered!
They went above and beyond to be sure my phone got fixed, and they were quick! Everyone working there was kind and professional. I'd definitely go to this same location again.
5 stars… excellent service. Tech who serviced the repair was very professional expert in customer service and fixed my wife phone on 20 minutes in his service van … insurance payments worth the money
Called to get help with my Galaxy Z-Fold due to the middle of the inside screen turning black. Received same day help and timely parts change out with no hassle.
I dropped my phone and cracked the screen. Asurion handled everything. I paid nothing. They replaced my phone and completed a data transfer.
Nice. Thank you so much. Because I don't know English that why I just know to say: thank you so much for 100 cha
Tech was prompt and fixed my screen fast. He also kept me informed of his arrival time. Great job thanks
Friday phone broke and Saturday fix they help me find a repair place by my home and also offer a mobile repair to come to my house.
Extremely satisfied with the customer service in the Dartmouth store I had a cracked screen and she did an amazing job fixed it in a very fast time. I highly recommend. Thanks again Anna.
I loved the work, the technician was very professional and everything was super fast. The back glass of my iPhone was broken and they fixed it in 15 minutes, and it was super good.
I went to fix my phone at the Kissimmee assuring today I had a broken screen it takes the techs less an hour
To fix my phone. He was a very nice and
Helpful.
Filing the claim was simple and the issue was resolved the next day at my home. The technician was professional, friendly, and fixed it faster than I expected.
The representative was very polite and helpful, and she also handled my claim very well. She understood what my issue was and she also gave me the information I needed to go and get my phone fixed
Everything was super easy and convenient for me, i made a claim and my device was repaired the same day! They did a excellent job and i'm very pleased with the repairs..
Good overall, but my phone still has issues!
Battery is holding a charge and the back of my screen never got fixed, and I thought it was to be fixed as well!
Have been in before as I have a knack for dropping my cell phone.
As always, I could not ask for more friendly employees, extremely helpful and my phone was fixed in less than the time frame given
What more could I ask for.
Very fast and easy process. This is the 3rd replacement phone for my son. He is on the water most his days and all phones have been lost at "sea". I was surprised with the price increase on a refurbished IPhone 13. Grateful for the replacement but shocked at the increase from $100 -$250.
Went to AT&T they were so helpful and so nice they helped me file my claim found a store to replace my screen that day went to You Break we fix there was friendly nice and polite and had my phone back in two and a half hours great job great experience thank you
Give my guy a raise he had great customer service and had my phone fixed in no time. Make sure he see this to everyone deserves to know when they do a good job
- Visit Website
- Nashville,, TN
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members