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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Missouri
1 review
1 helpful vote
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Fast, easy and friendly!
April 18, 2025

The technician was on time for our appointment today. He was very efficient in getting the job done, I asked about 20 different questions about the process and what he was doing, and he was kind enough to respond and was very knowledgeable. Very friendly!

Date of experience: April 18, 2025
New Jersey
1 review
1 helpful vote
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Extremely Easy
April 18, 2025

This is my second time filing a claim with them and it was just as easy this time as it was last time. I made the claim, scheduled the appointment, they showed up on time and it only took 20 minutes to fix my phone and they was gone. I will continue to use this company for all my phone repair needsm

Date of experience: April 18, 2025
GB
1 review
0 helpful votes
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Another excellent experience
April 30, 2025

People are always thrashing on Asurion, but they don't know the true value of service. I had them for over 15 years. Always come thru for my family and our devices. If they cannot fix it, they will replace it and IF THEY CANNOT REPLACE, they will compensate. Never had issue with the refurbished phones and I have personally seen them immediately corrected any issues with those going as far as issuing a brand new replacement. They are aolid.

Date of experience: April 30, 2025
California
1 review
0 helpful votes
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Excellent Service
April 21, 2025

I went to my AT&T app clicked on phone repair and immediately they referred me to many locations options. Within 5 minutes my appointment was made and within two hours my phone was repaired like new again. Thank You You Break We Fix in Santee, Ca.

Date of experience: April 19, 2025
Oklahoma
1 review
0 helpful votes
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100% Recommend!
April 20, 2025

100% recommend using Asurion to repair IPhone. Easy to schedule appointment and technician will come to your resident. Shaun the tech guy was very Professional with no delay. Thank you.

Date of experience: April 19, 2025
Washington
1 review
0 helpful votes
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So Grateful!
May 2, 2025

I am very grateful because the entire process was so easy and painless for me. My new watch arrived in 2 days, and Stephanie guided me thru the sync process with such patience! Extremely pleased!

Date of experience: May 1, 2025
Florida
1 review
0 helpful votes
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We break They fix
April 29, 2025

Never use my advantages that I have with my phone service so I just figured mine as well do it now. I was please that it was a choice of getting it fixed at home.

Date of experience: April 26, 2025
District of Columbia
1 review
0 helpful votes
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Great Service
April 10, 2025

My Iphone needed repair (broken screen and not operating). Was able to schedule repair in my home the next morning. Technician arrived on time, quickly repaired my phone and replaced the battery. She was pleasant and professional. Could not have been easier.

Date of experience: April 10, 2025
Florida
1 review
0 helpful votes
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Great service
April 9, 2025

I had a great experience today. The tech who fixed my phone was professional, friendly, and fast. They explained everything clearly and made sure my phone was working perfectly before I left. I really appreciate the excellent service—thank you!

Date of experience: April 9, 2025
Texas
1 review
0 helpful votes
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Best tech ever
April 3, 2025

The guy that did my service was amazing. Anyone that has come out has been great. I done have the best experience in store but the mobile service is TOP TIER everytime. Can't recommend them enough... don't go in the store 😉

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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It was super convenient that the technician was able to come to my location. He was knowledgeable and very polite. He was also on time & I would highly recommend Asiurion coverage, If you don't have it, get it! A total life saver!

Date of experience: April 5, 2025
Missouri
1 review
0 helpful votes
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Claim process was easy!
April 20, 2025

The glass on my cell phone had a crack and needed to be replaced for the phone to work properly. I filed a claim, in the afternoon and took it in the following morning for repairs. Easy Peasy.

Date of experience: April 20, 2025
1 review
0 helpful votes
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Quick Service!
April 7, 2025

I filed a claim for a repair on my screen because I dropped it and there was a small black dot on my screen that kept getting bigger. I scheduled for repair. Agent showed up on time and was polite and professional. I handed over my device and he returned the device with the issues resolved in about 20 minutes! I am beyond satisfied with my experience

Date of experience: April 4, 2025
South Carolina
1 review
0 helpful votes
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Great customer service
March 31, 2025

Delightfull folks that are understanding and kind during a process of at first requiring just a battery. To then making another order to fix what the folks broke putting in the battery. I truly appreciate their kindness.

Date of experience: March 31, 2025
South Carolina
1 review
0 helpful votes
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Review
March 31, 2025

The technician was great. He called to reconfirm his appointment. He came early. He was on time, appropriately dressed and was very helpful. He was extremely patient with me since I am a technological idiot. You should be very proud to have him as your employee

Date of experience: March 31, 2025
New York
1 review
0 helpful votes
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Cracked Screen
March 30, 2025

John was great, he explained everything well so I understood what was gonna happen and also let me know the possibilities. He completed everything quickly and was very nice. I appreciate his hard work and kind attitude.

Date of experience: March 29, 2025
Texas
1 review
0 helpful votes
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Amazing!
March 26, 2025

Absolutely loved their handy work! These guys were on top of it they got me checked in and told me it might be 2 hours before it was ready and these guys were so fast. Definitely did not take 2 hours and phone came back and was good to go

Date of experience: March 26, 2025
Oklahoma
1 review
0 helpful votes
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Great work, very quick and professional
March 26, 2025

I scheduled my warranty the night before I went it, it was really quick and easy. They sent me to the location to have it repaired and they were very friendly, professional and had it done pretty quickly as well!

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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Phone shattered on back
March 26, 2025

I got my shattered phone back fixed through my insurance plan, and the process was seamless! The repair was quick, hassle-free, and completely covered. My phone looks brand new again. Highly recommend their service for anyone using their insurance for phone repairs!

Date of experience: March 26, 2025
Illinois
1 review
0 helpful votes
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Quick and efficient repair
March 27, 2025

Joel my Asurion technician was able to identify my issues and resolve them over the matter of a few hours including a tune-up of my charging port besides the battery replacement. If I need any additional service I'll be happy to go back to the same location for a quick, competent, and friendly repair.

Date of experience: March 16, 2025