6 months have gone by and the techs are extremely knowledgeable and fast. I own a business and instead of calling the other company I call this company instead. You would be surprised how many thousands I save yearly as a business using a company such as this. I was nervous but did some research and found all the techs are based in New York state. I haven't had a problem since and the service has always been wonderful. I actually use them and A contracted IT firm and found a huge savings using them both. I highly recommend and am extremely satisfied.

I called, the tech picked up the phone and asked some questions. After feeling comfortable with him we got started. He logged in and I watched him do what he had to do. I was able to walk away and within an hour he was done. The entire experience was under $50 and I was able to get back to work immediately after.

Only issue was we were disconnected once and when my computer was freezing I had to restart it. Other that that it was a great experience.

Had I gone to the store I would have spent more time driving. Its a laptop so no need to worry about taking it apart.

I'm using this company again.