I am an admin for a local law firm. The office has been plagued with small problems from our accounting software to printing. I joined their monthly plan and never looked back. Having someone available at any moment has proven invaluable and helps this office move forward much faster. The cost also makes the difference. Love these guys!
Tip for consumers: If they still offer a monthly service plans for small business, I think it's a steal. Take it, I'm not even forced in a contract. It's pretty cool.