6 months have gone by and the techs are extremely knowledgeable and fast. I own a business and instead of calling the other company I call this company instead. You would be surprised how many thousands I save yearly as a business using a company such as this. I was nervous but did some research and found all the techs are based in New York state. I haven't had a problem since and the service has always been wonderful. I actually use them and A contracted IT firm and found a huge savings using them both. I highly recommend and am extremely satisfied.