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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I wanted a specific piano book and check with Alibris to see if it was available through them. It was, at a price I found acceptable and I purchased the book. When it arrived, it was in good condition and I was pleased the the entire transaction.
I have been using Alibris for over 10 years and have never been disappointed.
I
While it may have taken a little bit to get here, there was also a winter storm so it got here relatively fast for that. The discs played well and all things were included.
I did receive my order this time but I don't believe I was charged for it. I thought maybe it was because I tried to cancel my previous order within minutes of placing the order because I didn't want a VHS tape. That order wasn't canceled but I was charged for it. Not sure if that was the reason I wasn't charged for this most recent order.
I find it easy to find used books that I want to buy. It would be helpful if you could provide the copywrite year of each book though.
I was concerned that the book did not arrive within the estimated delivery time, which accounts for my only 3 and 4 stars, but the delay was likely due to a federal holiday combined with bad winter weather. Ultimately, it arrived safely, in nice condition, and all is well, so I would not hesitate to do business again.
The amount charged to my credit card was almost double the amount on the checkout screen. It started at about $11CDN and somehow, now it's $20.99.
Not sure what I missed before I placed the order.
This makes me pretty hesitant to ever use this site again.
It's very common for U.S. sellers to assess astronomical shipping charges - at least this wasn't that bad. But even prior to the current international/political disaster, it's been quite plain that many U.S. sellers have zero interest in selling outside of the U.S.
I just looked at the receipt, and, of course, the shipping is >$16. Which is not what was shown at the time I placed the order. Live and learn.
The price of this book was outstanding. I had been searching for a copy that was more affordable. As soon as I saw the price on this one and read about the condition, I decided to grab it and hope it was in good condition. It was way better than what I was expecting. I will be checking this website for my used books from now on.
The access for the e book is great! The only area where it could improve is on the option for reading the book out loud. The option for Spanish language reading out Lous is difficult to understand. Other than that the accessibility is great, cruising through the pages is easy. The zoom in and zoom out makes it easy for reading. The highlighting feature is my favorite! Makes it so I can go back and see, what I considered interesting.
Thanks!
Was a little skeptic as I never heard of this website and never ordered from here before my purchase, but they had a good deal on the book I wanted so I went for it! Shipping was super fast and was handled with care (was shipped in a box with bubble wrap; I hate receiving bent up books when purchasing new books). Overall good experience!
You are the best business I have ever ordered from because you already have my address and charge number each time I are ready to order another book.
THANK YOU
Quick! I did not have to type in my credit card number. Thank you.
Selling of second hand books reduce stock in your inventory, It's good for nature and good for my wallet. I AM very happy with all these book titles I can buy here.
I LOVE It
Very neatly organized like a books reference system add to research which one's published to look over for ordering! Cart easy to switch items to coupon deals too!
Very simple and books on lines refers to items websites finely organized!
MY order contained 6 books from 6 different suppliers. All but one of the 6 books was received in a reasonable amount of time after ordering with most of them coming very promptly. The one that was outside the stated delivery window said it could take up to 10 business days to receive that book which is needed for a college course. During that time, it was not communicated that it was even shipped during those 10 days. I did eventually receive an email update after the 10 days passed that it had hipped and then received the book a few business days outside of the product receipt window. It was frustrating not knowing the status for so long after the order was placed when all others had shipped and been received before this supplier (Indoo.com) even communicated they shipped the book.
I needed an access code for one of my college classes and the price of the textbook with the access code, when compared to the short semester length, was insane. Alibris had the access code by itself for a much more reasonable price
There was never an opportunity to put in a discount code for the $4 off and $5 off for signing up for texts. Very disappointing.
I am s frequent customer because I can always find the obscure titles I am looking for at the best price. The shipping is also fast and reasonable.
You do not allow a correction in the orderine until the final stages of the order. This tends ro make it difficult to order as one does not want to be paying for unneeded books
Having to get a new password, when i tried to go back to the books i srdered was unable to do so, So had to start over.
Probably user error but I found it hard to find the shopping cart after I got clicked on the review page. The shipping was a shocker!
Always great to shop on your website! So many times I have been able to find very hard to find books on your website. Thanks!
Always easy to order from your company, have ordered from Alibris for many years
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.