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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Having been dissatisfied with some of Amazon's shipping practices, I called Bookshop Santa Cruz hoping they would have a copy of the Duke Ellington biography I wanted to read. Bookshop no longer had copies of what I was looking for. Their staff member recommended Alibris. When I went to your website, I not only found a copy for sale, but the price was more than reasonable. Receiving delivery of the book was a slow -- and uncertain -- process. I feared that it would be delivered when we would be away from home, making holiday family visits. Alibris's tracking was difficult for me, though I must admit to being inept when it comes to completing even the simplest digital tasks. I wished, in vane, for an 800-number to call with a live attendant who could track the shipment. This narrative has a happy ending: the Ellington bio arrived at our front door two days before our departure.
Your site is easy to navigate in and very clearly displayed. The composition is attractive and the pricing is intelligently presented.
For over ten days the order or most of it from ALIBRIS central remained pending. Also one one of the books involved was the wrong title or the wrong part. Going back, the actual blurb for it seems to be 'confused'. It has already been returned.
It was very quick and easy to place my order. Also it was easy to get free shipping as well as applying the coupon for a discount.
ALIBRIS is honestly one of the few places from which I will purchase used books online. The variety is unmatched and I always trust that the products will arrive quickly.
Good value, easy to order, the actual book vendor was good.
Have used Alibris before--- works well, fair prices, accurate ratings of the "used books"
I found old books that are no longer in print or not on current book lists but still worth reading. Alibris is my one stop shop that can deliver just the book I'm looking for.
I ordered the book as brand new and that's what I received. Shipping took a bit longer than I expected but overall price was good and happy to have gotten the book new and at a good price.
I forgot my password and was able to reset it easily and set the correct shipping and billing address easily. Liked that the checkout page said how long shipping time would be.
I ordered a book using the ISBN number to obtain the edition I wanted, and the process was flawless! The book arrived, as described and in excellent condition. Thank you!
Searching is easy, ordering is easy, website is informative - keep it up!
It was quick and easy even though this is the first time that I've used alibris. Please keep it that way. I'm here because the "other guys" have made the process too complicated. They want too much information or they get information wrong and it's difficult to get the error corrected.
On December 9 I ordered a book for my wife for Christmas. Over a week later, I emailed to check whether it had shipped, as I hadn't received the promised email giving me tracking information. I got an email back telling me the order had indeed shipped on the day I ordered it, but no tracking number had been generated. This was the source of some anxiety, as Christmas approached. Sometime later that day I got an email telling me the order had just shipped and giving me a tracking number. Irritated, I emailed back and asked to cancel the order. But I was told it was too late, as the tracking number had been generated. This despite the fact that when I checked the status, it was awaiting pickup. And I'd been lied to.
In the end, the book arrived the day before we were set to travel for Christmas, December 22. So it worked out, sort of, but would you, dear reader, order from a company like that?
I ordered a book on this site. I received information that might order was confirmed and even that the book was shipped. Then I received a cancellation notice but there was an option to find a replacement copy. I clicked on it and found a replacement copy It was a few more dollars, but I didn't mind. Unfortunately I had to put in all the information again and it's not my address, so it meant going back to my address book in my phone copying and pasting and doing it all over again. I then received a notification of confirmation and even an email saying my item had been shipped. I then received another cancellation notification. I then went back to the website and was able to find another copy of the book I was looking for, but this version was $30 more. I paid for it and now I just hope I get it! I will never order from this website again. Getting an email confirmation and then even in shipping email and then getting a cancellation email twice is unforgivable!
Thank you so much. Great price! This book is obviously out of print and it's hard to find. So glad I could find it!
This was a very easy transaction. The book I wanted was in stock at a very reasonalbe price and in an acceptable condition. The ordering process was uncomplicated and painless to navigate. Good work, Alibris!
Quick to find items. Easy to access and order. Fast checkout. Good work.
Not easy to find and get coupon codes. Especially because I'm a loyal buyer from this site they should make the code's easier to get thank you
Hello, the book took a while to get to me as I was following its tracking it went on a round about trip🤔 the condition of this hard cover was pretty ok Except for some of the back pages are coming undone as of my first opening the book. So I put a little glue hope it works. Gee I spent good money and it has a tiny flaw which I hope stays that way. Other than that the book is fine. Thank you
As expected, Alibris' login/selection/checkout sequence rivals, if not surpasses, the best of the current platforms anywhere on the web!
VERY efficient and straightforward, even beats amazon's checkout sequence - which is saying something!
How come the web sites that ask for feedback are the best ones? Notice that the Maryland Motor Vehicle Administration doesn't have a feedback feature!
The book I got is out of publication and many copies have been destroyed. Nonetheless, I was able to get a copy from Alibris. There was a personal note from one of the authors as well as her signature twice (once was her first name after the note and then below were her full name and year of publication. I was not expecting those, but I do believe that adds additional value to this book.
Placed the order -- I think -- on Christmas Eve. It wasn't a Christmas gift. I appreciate that it got to me so quickly given how close we were to the actual holiday.
Very hard to find Spanish novels translated into English. I thought I had 2 books in English and found out at the last minute they were written in Spanish.
I was able to change my credit card and place the order. Thank you for making this easy.
Always satisfied in finding a great book in great condition at a great price. I have never been disappointed in the shopping experience.
I enjoy using this site because of the variety of books in and out of print. I have always found the service to be of the best quality.
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Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.