Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 105,495

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
882
value
10,428
shipping
10,418
quality
10,412
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Bennett D.
Unfollow Bennett D.
Share Review
Report Review

We've never lived in a time where a person could assemble...
November 23, 2025
Updated review

We've never lived in a time where a person could assemble a huge collection of music and then give it to friends and family for the cost of a thumb drive. Amazing. You help make this possible. Thank you.

Date of experience: November 13, 2025

Wonderful website and service.Please keep up the great...
September 7, 2025
Previous review

Wonderful website and service.Please keep up the great work.What a treasure you folks are!

Date of experience: August 28, 2025
Georgia
1 review
0 helpful votes
Follow Joseph D.
Unfollow Joseph D.
Share Review
Report Review

Quick, trouble-free transaction
November 23, 2025

Quick, trouble-free transaction. This website let me purchase without the hassle of creating an account. I don't need another password to keep track of.

Date of experience: November 13, 2025
Connecticut
1 review
0 helpful votes
Follow Dennis S.
Unfollow Dennis S.
Share Review
Report Review

Happy to find at a good price and quality. I purchased a single copy and found it to be exactly what I was seeking. Having both the Constitution and Declaration.

Date of experience: November 13, 2025
Minnesota
1 review
0 helpful votes
Follow Jan S.
Unfollow Jan S.
Share Review
Report Review

Appreciation
November 23, 2025

I appreciated the option provided by Alibris to order a book that was in terrific shape but at a much reduced price from when new. We had someone new join our Bible Study and I was able to get her the study book we were using at a reduced price, in excellent shape and it shipped quickly.

Date of experience: November 13, 2025
Washington
1 review
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Share Review
Report Review

Text Book Received
November 23, 2025

Text books are expensive but if you do a little searching, sometimes you find what you need at a great price. Fast shipping and the book looked new for such a low price.

Date of experience: November 13, 2025
Virginia
1 review
0 helpful votes
Follow Mary Elizabeth H.
Unfollow Mary Elizabeth H.
Share Review
Report Review

Usually I find what I want at a price I'm willing to pay. I do think the postal charge for mailing a book is outrageous. And usually the books I order are clean of marks and mostly in excellent condition.

Date of experience: November 13, 2025
Florida
1 review
0 helpful votes
Follow Claudia G.
Unfollow Claudia G.
Share Review
Report Review

Easy to navigate
November 23, 2025

Easy to navigate. I was able to easily find the cheapest used book to order for my friend for our book club read so I was happy I could find the book we chose at a discounted price and it was quick and easy to arrange. I only hope it will be shipped in time for her to read it by our next session otherwise we can just change this book to the following meeting.

Date of experience: November 13, 2025
New York
1 review
0 helpful votes
Follow Mary E.
Unfollow Mary E.
Share Review
Report Review

Current books with timely delivery
November 23, 2025
Updated review

I appreciate and support independent book sellers who stock new titles at reasonable prices with timely delivery in excellent condition.

Date of experience: November 13, 2025

Finding books by author is easy and details are helpful
November 2, 2025
Previous review

Finding books by author is easy and details are helpful. I prefer supporting small business whose focus is on customers and delivery quality products.

Date of experience: October 23, 2025
California
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

More than once I have paid for a hard cover book and...
November 22, 2025
Updated review

More than once I have paid for a hard cover book and recieved a paperback. I value hard cover books & if I pay for a hard cover book, then I expect to get a hard cover copy.

Date of experience: November 12, 2025

Wrong edition
April 12, 2025
Previous review

I ordered a hardcover 1956 edition of Surpised by Joy by C. S. Lewis. With all your fancy computers I had assumed that I would get what I ordered. I was sent a hardcover 1984 edition. I paid $24 for the book! I could have got a 1984 hardback at a bookstore near me for less than half that price. So you guys tell me that all I have to do is jump through all these hoops to get my money back! Keep the money! Stuff the money in your pockets, you will need that $24 to make up for the loss of my busness in the future. I left my phone number several times, no call! I will share my experience with my friends on Facebook.

Date of experience: April 2, 2025
Oregon
1 review
0 helpful votes
Follow Kelly J.
Unfollow Kelly J.
Share Review
Report Review

Great Deal on A Classical Manual
November 22, 2025

Finally found an affordable vintage copy of a highly recommended grooming guide for my standard poodle. Fast shipping and excellent quality exceeded my expectations!

Date of experience: November 12, 2025
Texas
1 review
0 helpful votes
Follow Cynthia C.
Unfollow Cynthia C.
Share Review
Report Review

I generally get more choices for purchasing used text books and I appreciate the savings that Alibris offers. I do not need a new text just to read for my course work.

Date of experience: November 12, 2025
Washington
1 review
0 helpful votes
Follow Finley R.
Unfollow Finley R.
Share Review
Report Review

The book that arrived just in time
November 22, 2025

I found out about this awesome book from my school. I looked it up and found out that the most affordable option for it, a used - out of print - title, was Alibris. Ordering was easy, and it said it would take about a week to ship. It came the day it was expected! Haven't been happier with any other order I've made from other sites!

Date of experience: October 31, 2025
California
1 review
0 helpful votes
Follow Thomas D.
Unfollow Thomas D.
Share Review
Report Review

The checkout...
November 22, 2025

The checkout... on most websites... moves from basic information to payment to review... the Alibris experience today was stuck on the basic information... and I could not move on to the payment... finally tried a link at the top of the page... that moved me to payment... but that didn't work... and I was back at square one. It was confusing; seemed inoperative; but finally it worked. Don't know what else to say!

Date of experience: November 12, 2025
Panama
1 review
0 helpful votes
Follow Karen S.
Unfollow Karen S.
Share Review
Report Review

A New Gemstone
November 22, 2025

I have recently discovered Alibris as a resource to buy textbooks for our school. I have been very pleased with the vendors and the quality of the condition of the books we have received.

Date of experience: October 22, 2025
Massachusetts
1 review
0 helpful votes
Follow Maureen B.
Unfollow Maureen B.
Share Review
Report Review

I greatly appreciate the ability to find many hard-to-find titles (especially art books & early music CDs), at low prices, often including discount coupons. Thank you!

Date of experience: November 12, 2025

I love Alibris
July 11, 2025
Previous review

I love Alibris - my go-to bookseller! Always offering a large & unusual selection of art books & classical/early music. Thank you.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
Follow Kathryn M.
Unfollow Kathryn M.
Share Review
Report Review

It took me a LONG time and several tries to place my order. The site automatically put in a shipping address from a long-ago order and then would not let me erase that old shipping address and replace it with my own address (since the book is for me this time). I finally got it to work by NOT checking "payment and shipping address are the same" (which is true) and then hitting "add a new address", even though it's not a new address - just my original home address, which is also my billing address.

Date of experience: November 11, 2025
Alabama
1 review
0 helpful votes
Follow Lindsay W.
Unfollow Lindsay W.
Share Review
Report Review

Great
November 21, 2025

Great - I love the optimized suggestions, but I'd like to be able to select some to accept and some to stick with the original (knowing the offer/pricing may change and not be the fully optimized cart)

Date of experience: November 11, 2025
Michigan
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Very pleased
November 21, 2025

Very pleased. One competitor (Abe Books) took 5 business days to let me know my order was "unavailable" with a button to push to "…find another copy." Last time I do business with them. Alibris rates 5 stars in my book!

Date of experience: November 11, 2025
California
1 review
0 helpful votes
Follow Adam K.
Unfollow Adam K.
Share Review
Report Review

No review
November 21, 2025
Updated review

I haven't shopped here enough to give a review yet, but your site feedback tool (sitejabber) makes these fields required. I have had a great experience so far.

Date of experience: November 11, 2025

You have really cut down on the steps needed to check...
October 31, 2025
Previous review

You have really cut down on the steps needed to check out. Good job!

Date of experience: October 21, 2025
California
1 review
0 helpful votes
Follow Beth D.
Unfollow Beth D.
Share Review
Report Review

The cost of shipping should be much more visible when...
November 21, 2025
Updated review

The cost of shipping should be much more visible when first looking at the list of books that match the search. The shipping cost should be added to the book's price before listing the books "in order" of least expensive to most expensive... the shipping is often a terrible shock, but by the time I'm ready to check out I'm too exhausted to go back and calculate a cheaper "cost of book + shipping" option.

Date of experience: November 11, 2025

Art book
September 19, 2025
Previous review

Had to wait a very long time to receive my book(s), with no updates in the interim.

Date of experience: September 9, 2025