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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I have used this site when I am unable to find a used book locally. It is nice to have some alternatives to corporate sites which I will not use.
I don't like being on line and generally don't buy things off the internet. And as it becomes more and more difficult to find things in person- we've looked repeatedly for these items now- I am glad that we have a local alternative to the mega sites! Thank you
It was easy and I found what I needed. There were excellent descriptions of the items I reviewed, so I could choose which book best fit my needs.
Although I was propositioned to buy books with a discount for a purchase over a certain amount I was not given that discount. Nor was I given the free shipping that I was promised for purchasing a certain amount. What's the deal? I'd like to know why it is that you are advertising free shipping for a certain amount and not granting that as well as giving me the discount you promised for purchasing for a certain amount? Could you tell me, please what happened?
Easy to use and very affordable. I picked up several great books, both new and used, at really good prices. The free shipping was applied at checkout, so my total ended up even lower than I expected. I also found titles here that weren't available on Amazon or other retailers. I'll definitely be shopping on Alibris again.
Hard to find books at a bargain price. Alibris usually beats Amazon, and they're accurate in stating the condition of their books. Occasionally item ordered take awhile to arrive but not usually.
Great prices for books, better than other websites, and just what I wanted.
Overall easy process selecting and ordering books. I generally search for locations near me to cut down on delivery times, but a good book at a good price is worth waiting for if unavailable nearby. Delivery was lightening fast and the product was received with secure packaging.
The first time around I was delivered the wrong product but the customer service was pretty good. Eventually did get the correct book in very good condition about a week and a half after expected, But for the price, it was worth it
HARD TO FIND BOOK, WAS AVAILABLE THROUGH ALIBRIS. I hsd previously purchased this book and my copy disappeared so I needed a replacement for reference. Too bad the book has not been reeased with updates.
Expiration of cart is too short. I have need for multiple books.
I think that the website is a little bit clumsy to use. If you've forgotten to sign in, or if you've forgotten what the promo codes are, it's possible you'll end up with two different shopping carts: one for the first attempt, and another one for the re-try. As far as I can tell, there is no way to integrate the two carts (that is to say, the "signed-in" cart and the NOT "signed-in" cart).
The coupon codes should be displayed clearly on payment page
Alibris offers a good range of price and quality of books. The shipping and handling charge is less than a trip to a book store would cost. I have been a steady customer almost since inception of the company.
I ordered a CD which was listed as used but in very good condition. It was delivered promptly and I cannot distinguish it from a brand new CD. The price was very reasonable.
Easy to place order and easy to find the CD I was interested in.
This purchase was very easy and straight forward. The description about the book listed everything I would have wanted to know. I have never ordered a book from Alibris that disappointed. I have always been pleased.
Their descriptions are always very accurate. Sometimes I have to pay a little more to get a better book. I have always been happy with my choices from Alibris.
I ordered three books from Alibris. All three books were clearly marked as being guaranteed to be delivered by Christmas. I would not have ordered them otherwise. All were ordered in plenty of time -- 10 days before Christmas -- from Alibris proper. After several days with no notice of shipment, I reached out and was informed that they had in fact shipped. Then a day or so later I received notification that they were being shipped and given tracking information. The tracking information informed me that the books would not in fact arrive in time for Christmas.When I called to complain, the person I spoke with said that unless they didn't arrive within a month, to let it go. That that was the only promise re: shipping given. In a world of many online bookstores, you failed. And lost a customer in the process.
Having multiple sources and book condition options compiled on your site is very clear and useful. However, I selected two copies of the book from the same vendor hoping to save on shipping but didn't save much at all.;-(
Always able to find what I'm looking for on Alibris. Easy to place orders. I'm a long-time customer and wouldn't consider going anywhere else.
Always impressed with the ease and efficiency of Aliibris. Fantastic inventory, easy to use website.
I ordered 4 books for my upcoming classes early since I expected the holidays might slow down shipping. What a surprise to receive my purchase so quickly and even before the anticipated ETA!
Excellent purchase, great prices and condition.
Excellent selection and speedy delivery! Great service overall.
I have ordered many used books from Alibris. The most recent was "The Amazing Liver and Gallbladder Flush" by Andreas Moritz. I read and followed the flush, and I'm feeling SOOO much better!
From start to finish, Alibris is fast and easy to use. The amazing supply of books available is the reason I always check Alibris FIRST when I'm looking for a book. Thank you, Alibris, for being here for all of us!
Not bad but items disappear from my cart and then they are unavailable because it stays in the cart for a user I can't access for 12 hrs. Also, there's no sign up button from the checkout page, only login
I love to read and always search Alibris.com first because the site is easy & quick to search & purchase books at great prices. Thank you Alibris for making reading good books affordable!
It's easy and I found what I was looking for at a good price. I can't think of more to say. So far the checkout process went smoothly.
At least alibris takes paypal I prefer to buy from you when I can!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.