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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I always check to see if the DVD is blu-ray because I don't have that kind of player. I just wish those inputting the data would like it correctly.
Would have liked to see other books from first seller based on interests, but subject search was not very promising. (Not sure if author search also didn't work or if I was just unlucky.)
The shopping was easy and simple, the book was a great price, I shopped around and you had the best / lowest price overall. The book came within a decent time in great condition. It was exactly as described, I couldn't be happier. I have referred your website to my colleague and will shop again when needed. Thank you
Great! Easy to shop, found exactly what I was looking for, its great to be able to have comparisons up front, and the book I needed was much cheaper than other sources I searched. Thank you!
I searched, I found, I ordered, I paid. I didn't wait too long, it arrived, it was as described. It had the patterns I wanted. I'm good. Thanks.
Quick, easy and reasonably priced. It came up when searching for a particular book and trying this for the first time. Thanks.
Excellent selection of books. I always see a lot of different price options for a book title. I also like that I see where each book will ship from. I prefer to order from a seller who is closer to me for a smaller carbon footprint.
This is an excellent site to buy books. I am a repeat customer. Always a good experience.
On time delivery, good selection and reasonable pricing. Small donation to my selected charity because they are part of the igive roster of vendors
This is the first time that I purchased CD's from the music section. I am very pleased with my purchases--I listen to them all the time.
I already ordered my book once, only to wait more than two weeks for it to not show up and for it to say it's refunded! Doubting that the seller ever actually mailed it. :/
I had to order this book twice because the first seller, GreatBookPrices, messed failed to ship the book. Here is what happened. After a week where no tracking number was provided I contacted the seller. They explained the book had not been shipped. That made no sense. The Alibris site said the book had been shipped. The seller also said that they ship books within a week. Alibris requires that shippers send out books within 2 days. So the seller was not following the rules of selling through Alibris.
The contradictions from the seller mounted. Different customer service representatives had different excuses. Eventually a customer service just canceled the order. At least they did refund the cost.
But refunding the monetary cost does not refund the cost of time wasted.
I reached out to Alibris customer service. They responded with the information that the GreatBooks provided which was that the book was shipped. That put Alibris in a bad position since the seller provided false information to Alibris. Allbris customer service reached out to me agains after I posted this review, helped me see that they did respond to my original request for help and said they would contact GreatBooksPrices about the misinformation and failure to fulfill the original order.
Most purchases through Alibris are smooth. The books received are usually in excellent condition. I will take this ultimately to represent a failure on the part of the seller and will be wary to buy from them again.
I prefer Alibris over the other platform. Both provide access to hundreds if not thousands of used book sellers. Prices are good. All in all a good way to buy used books.
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A better price was offered on the Website, but then I received an email that the book was not available. It seems to mme that you advertise with prices that you are not willing to provide.
My Malaysian houseguest requested that I order this book for her which I did. It was easy to find, price was fine, and arrived as promised! What else could I ask for?
The stupid robot would not take my first credit card even though I put
The info in correctly two times. I think you might just automatically reject AmX.
Ordering and receiving the book was fine. This email asking if I'd recieved it was a hassle. It simply showed your order number - NOT what the item actually was requiring me to look back in my records ( I order a lot of books I remember titles not vendors order numbers. Next time I won't respond as it took too much time with out useful information you could hav e provided.
I recently ordered a DVD of Amadeus. The DVD that I received was year 2009 version and it clearly states on the back cover: "Alternate Music Only Track Showcase...". This means that the DVD audio is only the score from the movie. There is no dialog. WTF? That info is not made clear in the Item Details. I want a version that has both dialog and music. The copy I put on hold says it's dated 1984, when the original movie came out. So I sent an email to HPB Dallas asking if it has full audio or only the music. The problem, compounding my issue - is that I have to wait 2 days to hear back from them about my desired info. Bur you only hold my order for 12 hours. So I can wait and possibly lose my purchase. Or cough up more money for more of the wrong merchandise. I don't go to Vegas, but I did gamble here. Your po
Licies are not nsync; and the product(s) are not adequately described.
User-friendly web purchasing. Fast delivery. The quality of the product exceeded expectations. I'm a very satisfied customer.
Good website, but to send to UK it is estimated to take 21 - 31 days for shipping. This is a LOT longer than receiving goods from other Companies. Perhaps this should be looked into
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.
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