Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,985

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
956
value
11,384
shipping
11,374
quality
11,368
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Gilbert A.
Unfollow Gilbert A.
Share Review
Report Review

Welcome alternative to amazon
January 26, 2026

The selection is as extensive as amazon, the prices as good or slightly better, and the postage definitely better. Delivery is not as fast, but if you're not in a crazy hurry for the book, that's fine. If you want to know more about the book's contents, look it up on amazon then if you still want it shift to alibris for purchase.

Date of experience: January 16, 2026
Georgia
1 review
0 helpful votes
Follow Francie W.
Unfollow Francie W.
Share Review
Report Review

Wish you well!
January 26, 2026
Updated review

Wish you well! What would I do without used BOOKS?! There's nothing better than a recycled book. Thanks for having my back for over 45 years.

Date of experience: January 16, 2026

I have been buying my books from Alibris whenever...
April 20, 2025
Previous review

I have been buying my books from Alibris whenever possible, for 2 decades, (or more?) So happy to support used book sellers.

Date of experience: April 10, 2025
Illinois
1 review
0 helpful votes
Follow Larry N.
Unfollow Larry N.
Share Review
Report Review

Hidden shipping fees exposed only at final tally, even with consolidations, becomes a huge financial stake. Cost equals prices for books... where's the savings?
Competitors do a much better job with their shipping fees.

Date of experience: January 16, 2026
California
1 review
0 helpful votes
Follow Franklin F.
Unfollow Franklin F.
Share Review
Report Review

I got a little confused with some of the links
January 26, 2026
Updated review

I got a little confused with some of the links. I thought I was narrowing the list that was displayed for an author, but got a new genre open with other authors added.

Date of experience: January 16, 2026

Easy to find the books I am looking for when searching...
September 1, 2025
Previous review

Easy to find the books I am looking for when searching on the author.

Date of experience: August 22, 2025
Illinois
1 review
0 helpful votes
Follow Jonathan C.
Unfollow Jonathan C.
Share Review
Report Review

An appallingly confusing way to use codes to save money on shipping, which these says is outrageously high and lifts the cost of books to an almost prohibitive level. I wish I'd not ordered anything.

Date of experience: January 16, 2026
Portugal
1 review
0 helpful votes
Follow Umberto J.
Unfollow Umberto J.
Share Review
Report Review

Thank you
January 26, 2026

Completly regular, just had to buy the book, didnt have to worry about delievery at all.
I was even contacted by their email before the predicted time frame ended to know if the book had already arrived, which though it did not, it did arrive 2 days later - before the predicted time-frame limit had ended.

Date of experience: January 16, 2026
Texas
1 review
0 helpful votes
Follow Victoria Z.
Unfollow Victoria Z.
Share Review
Report Review

I am glad I came across this website
January 26, 2026

I am glad I came across this website. I have never heard of it before. I'm looking forward to using the purchased material in my upcoming class starting this spring.

Date of experience: January 16, 2026
Massachusetts
1 review
0 helpful votes
Follow Richmond R.
Unfollow Richmond R.
Share Review
Report Review

Easy to find book, able to get expedited shipping. I checked other retailers and could find the book (usually at a higher price) and without expedited shipping.

Date of experience: January 16, 2026
New Jersey
1 review
0 helpful votes
Follow Rebecca S.
Unfollow Rebecca S.
Share Review
Report Review

It was very easy to find the book I was looking for. I greatly appreciate that the shipping options/prices were clearly displayed with each of the books prior to the checkout process.

Date of experience: January 16, 2026
California
1 review
0 helpful votes
Follow Candace P.
Unfollow Candace P.
Share Review
Report Review

It was So easy to access details of the book from different sellers. Checking out was a breeze, and I got a great deal on a book I wanted 😊. Very happy 😁 Thanks Alibris!

Date of experience: January 15, 2026
Colorado
1 review
0 helpful votes
Follow marcia t.
Unfollow marcia t.
Share Review
Report Review

Empire of A. I
January 25, 2026
Updated review

Empire of A. I. by Karen Hao is on the NYT bestseller list and on my personal list since I first heard about it. I was pleased to find it at a reasonable price on Alabris and ordered immediately. Cannot wait to read it and figure out who Sam Altman really is.

Date of experience: January 15, 2026

Allbooks I was searching for were available at reasonable...
October 26, 2025
Previous review

Allbooks I was searching for were available at reasonable prices!

Date of experience: October 16, 2025
California
1 review
0 helpful votes
Follow victoria m.
Unfollow victoria m.
Share Review
Report Review

I didn't like that I had to type in my full credit card number. Usually I only have to put in the last 4 digits. I hope my CC number is safe!

Date of experience: January 15, 2026
Virginia
1 review
0 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

I always look to Alibris for books in and out of print
January 25, 2026
Updated review

I always look to Alibris for books in and out of print. Everything has always been a pleasure in doing business with Alibris.

Date of experience: January 15, 2026

Always satisfied in finding a great book in great condition at a great price. I have never been disappointed in the shopping experience.

Date of experience: December 29, 2025
Massachusetts
1 review
0 helpful votes
Follow Ronald Z.
Unfollow Ronald Z.
Share Review
Report Review

Fun to search for possibilities
January 25, 2026

Fun to search for possibilities. Found the site a couple weeks ago, got back to it, saved some items and made an order seamlessly.

Date of experience: January 15, 2026
South Carolina
1 review
0 helpful votes
Follow Peter R.
Unfollow Peter R.
Share Review
Report Review

Great product and service
January 25, 2026

Great product and service. Am satisfied and happy and will use again many times in the future. Much appreciated and satisfied.

Date of experience: January 15, 2026
Massachusetts
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

The second time worked.
January 25, 2026

I am glad that the 2nd time I placed the order you had these 2 books available, because they were written by a deceased high school classmate of mine and therefore precious but costly. These were brand new copies!

Date of experience: January 15, 2026
Texas
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

Paypal kept bouncing back, I eventually gave up and added a new credit card. Hope I don't get multiple charges. With that said, Alibris is my go-to for used books.

Date of experience: January 15, 2026
Idaho
1 review
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Shipping
January 24, 2026

The new book was received in a padded envelope that did not provide enough protection and was slightly damaged. I contacted Alibris and got a form letter response. Poor customer service.

Date of experience: January 14, 2026
Arizona
1 review
0 helpful votes
Follow Kendall M.
Unfollow Kendall M.
Share Review
Report Review

Everything was just ducky
January 24, 2026

Everything was just ducky. Ducky meaning that everything went as one would normally expect it to go, considering who's in the White House now...

Date of experience: January 14, 2026
Michigan
1 review
0 helpful votes
Follow Gerald O.
Unfollow Gerald O.
Share Review
Report Review

I came from bookfinder, following a copy that was $21. When I arrived at alibris, I was told the $21 one was sold, but there was a $5 one available. SOLD!

Date of experience: January 14, 2026