Sitejabber Website Reviews and Complaints
business logo of Alibris

Alibris

Overview

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
783
value
8,476
shipping
8,465
quality
8,460
This company responds to reviews on average within 1 day
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
0 helpful votes
Follow Lesley D.
Unfollow Lesley D.
Send Message
Share Review
Report Review

I'd like to see the combined shipping discount reflected at checkout, or some kid of message that says "Estimated shipping*" "* may decrease if multiple books from one seller". But this is my 4th time here for these books. Hate that you deleted my cart after 30 minutes. That is way too short and wasted my time.

Date of experience: July 1, 2025
Colorado
1 review
0 helpful votes
Follow Leslie G.
Unfollow Leslie G.
Send Message
Share Review
Report Review

Good Am*zon Alternative
July 3, 2025

Not all sellers are super vigilant about their orders. A lot have differing standards when describing the quality of the book they're selling. So far it's been good given the prices. Especially like that Alibris groups items that may be of similar quality on offer by sellers of books already in your cart so you can save on shipping. Sometimes that grouping of multiple books means sellers only send one book. If you complain to Alibris, you get action. It's hit or miss with reaching out to individual sellers. Still worth the gamble of finding a decent-quality used book for titles you may be seeking.

Date of experience: June 23, 2025
New York
2 reviews
0 helpful votes
Follow Justin S.
Unfollow Justin S.
Send Message
Share Review
Report Review

Wanted to avoid Ex Library books so the details for both books clarified them as being without library markings. However, these books are a gift and there was no way I could indicate that. However, the recipient will know they came from me as we have previously discussed both titles. Thank you. Justin Schiller

Date of experience: June 21, 2025
California
1 review
0 helpful votes
Follow Beatriz H.
Unfollow Beatriz H.
Send Message
Share Review
Report Review

First time customer
June 29, 2025

I came across this site accidentally. Best accident ever. Books were in near perfect condition and the selection is endless. Pricing is very reasonable, shipping was faster than expected. Definitely returning.

Date of experience: June 19, 2025
Alabama
2 reviews
18 helpful votes
Follow Kimberly D.
Unfollow Kimberly D.
Send Message
Share Review
Report Review

I found it easy to find the book I'm looking for and check out with no problem. Now we see if the book matches the description. That will be a different opinion. But I have shopped on here before one other time.

Date of experience: June 20, 2025
California
1 review
0 helpful votes
Follow Greg V.
Unfollow Greg V.
Send Message
Share Review
Report Review

I like the way the site remembers me, and offers a good selection of reasonably priced books.
What I do not like is to be required to enter 50 characters minimum of comment text - that arbitrary programmer requirement will cause a lot of people to probably not comment and possibly go right back to Amazon. Please consider: your users are the very kind of people who resent being pushed around by an algorithm

Date of experience: June 24, 2025
New York
1 review
0 helpful votes
Follow Shelley A.
Unfollow Shelley A.
Send Message
Share Review
Report Review

Fine quality
June 30, 2025

Excellent experience! As advertised, the slightly used book I purchased had a few highlight marks and a few dog-eared pages; nothing that disrupted my reading at all. I am enjoying the details about "The Logic of English." I will happily do business here again.

Date of experience: June 20, 2025
Illinois
1 review
0 helpful votes
Follow William S.
Unfollow William S.
Send Message
Share Review
Report Review

Excellent fulfillment!
July 10, 2025
Updated review

Within The Stone by Bill Atkinson is a very hard to get book. Yet you found a copy for me! Your packaging was very protective of the book's condition. Thank you! I met Atkinson way back when he introduced Hypercard. He was one of very few that made Apple a top line company through his coding art.

Date of experience: June 30, 2025

As I've opined many times before, Alibris does an excellent...
January 24, 2025
Previous review

As I've opined many times before, Alibris does an excellent job of supporting book buyers of all sorts.

Date of experience: January 14, 2025
Texas
1 review
0 helpful votes
Follow Lesley W.
Unfollow Lesley W.
Send Message
Share Review
Report Review

Fabulous source for books!
June 27, 2025

I've only done a few orders with your company, but every book was packaged well for shipping, shipped within a few day of my order, and the books are in excellent condition. Thanks for providing such a great service!

Date of experience: June 17, 2025
California
1 review
0 helpful votes
Follow Lauren S.
Unfollow Lauren S.
Send Message
Share Review
Report Review

Great prices, fast shipping!
June 22, 2025

I really appreciate being able to source quality books that have already been previously loved (in order to preserve our precious natural resources), and Alibris has provided me the service I was looking for. Thank you!

Date of experience: June 12, 2025
California
1 review
1 helpful vote
Follow Charles J.
Unfollow Charles J.
Send Message
Share Review
Report Review

Recently I had an order "cancelled."
July 1, 2025
Updated review

Recently I had an order "cancelled." Without further explanation. I do hope you are making note of dealers who cancel orders, ie after two or more cancels occur something bad happens. Just "cancelled" without exception explanation is unprofessional. Thank you.

Date of experience: June 21, 2025

Good enough
June 10, 2025
Previous review

Book arrived, a tight copy, no DJ (non promised), but this ex-library. I do not recall that being mentioned. Deal breaker? No. This is for reference, but it should have been noted.

Date of experience: May 31, 2025
New Jersey
1 review
0 helpful votes
Follow Ken T.
Unfollow Ken T.
Send Message
Share Review
Report Review

So far, so good
July 12, 2025

So far, so good. I just ordered the book, today. I don't have any delivery time data, or accuracy of the described item, yet. They want an opinion so I'm giving them one, with as realistic data as possible, at this point.

Date of experience: July 2, 2025
Virginia
1 review
0 helpful votes
Follow Sherri S.
Unfollow Sherri S.
Send Message
Share Review
Report Review

Books were like new!
June 23, 2025
Updated review

I'm so happy I heard about this website while watching an artist video on YT. She was showing some of her books that give her inspiration and I was interested in some of them. It was a wonderful surprise to see how many of these titles were available here on Alibris and I chose very good condition for all of them. There was a bit of confusion with the delivery company's tracking but it worked out. I'm very happy with my purchases and I will order from this site again!

Date of experience: June 13, 2025

I'm so excited to have found your website!
June 1, 2025
Previous review

I'm so excited to have found your website! I put the same list of books in my amazon cart and your website saved me more than half after adding the shipping! Yes, I know that your books are used…but I picked the ones that are in very good condition. Looking forward to receiving my books.

Date of experience: May 22, 2025
Delaware
1 review
0 helpful votes
Follow D K.
Unfollow D K.
Send Message
Share Review
Report Review

It was fine
July 7, 2025

Is this some weird bait and switch where Alibris says "You need to confirm your order arrived" in order to get you to fill out a survey? This is really weird and makes me uncomfortable. If this is deceptive marketing tactics on the part of Alibris, then shame on them, I'll never use the service again if I find out that's what happened.

Date of experience: June 27, 2025
Washington
1 review
0 helpful votes
Follow Janet B.
Unfollow Janet B.
Send Message
Share Review
Report Review

Alibris delivers
July 12, 2025

Alibris often has better prices; they offer coupon discounts, and free shipping on books from Alibris. They usually pack the books carefully so that they are not damaged during shipping. I am happy to shop with them.

Date of experience: July 2, 2025
New York
1 review
0 helpful votes
Follow Pauline S.
Unfollow Pauline S.
Send Message
Share Review
Report Review

Good evening,
I did not give a 5 star because I would have loved to order the books from 1-2 places. Seems like the books come from different states. I needed 10 books but the website kept saying "you have this book already in The cart."
The website doesn't allow you to increase the amount of books with the usual - + indicating more or less. (Don't know if I am explaining this correctly.)
Prices are good. Shipping is approximately 4.99

Date of experience: June 9, 2025
Colorado
1 review
0 helpful votes
Follow Lizbeth E.
Unfollow Lizbeth E.
Send Message
Share Review
Report Review

Mom loved it!
June 14, 2025

I gifted my mother this disc for Mother's Day 💐
She had purchased one like it years ago. Somehow her disc got lost and she hasn't been able to find it. It was so hard finding one that was actually an original and affordable. I ran into this one and it's perfect, all the songs are in order, original casing, no skips, scratches, on the CD disc and has the BEST of the duranguese romantics EVER. Normal wear and tear on the case but valid for the age. Her smile and joy was priceless and I love coming home to her singing. She was in awe 😌 I would definitely purchase another if it's available when she loses it again 😆💕

Date of experience: June 4, 2025
Wisconsin
1 review
0 helpful votes
Follow kevin c.
Unfollow kevin c.
Send Message
Share Review
Report Review

Prodigy - Music for a Jilted Generation
May 19, 2025

A fair price and a quick delivery. I like and will enjoy my very first cd by the group Prodigy, although they
Have been around for a while I heard this music in a record store and decided to give it a chance.

Date of experience: May 9, 2025
California
1 review
1 helpful vote
Follow marilyn r.
Unfollow marilyn r.
Send Message
Share Review
Report Review

Books arrived. Wish faster delivery was possible.
May 21, 2025
Updated review

Two as described, the other in less than good condition — I would say fair
I would wish, ideally, for faster delivery. One arrived a day late for intended giving occasion. Frustrating, as I ordered in what I thought was plenty of time.

Date of experience: May 11, 2025

Very pleased with my orders over a few years' time.
August 28, 2024
Previous review

I've only once been disappointed, with a look-alike title.

Date of experience: August 18, 2024
Nevada
1 review
0 helpful votes
Follow Sivakumar P.
Unfollow Sivakumar P.
Send Message
Share Review
Report Review

Wonderful book
June 19, 2025

This is a wonderful peek into "death" as viewed from the eastern spiritual traditions. This is a well written book that contains several true life incidents of how great beings die. I have previously gifted 4 copies of this book to friends and relatives. I find that it helps people turn towards spirituality.

Date of experience: June 9, 2025