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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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A better price was offered on the Website, but then I received an email that the book was not available. It seems to mme that you advertise with prices that you are not willing to provide.
My Malaysian houseguest requested that I order this book for her which I did. It was easy to find, price was fine, and arrived as promised! What else could I ask for?
The stupid robot would not take my first credit card even though I put
The info in correctly two times. I think you might just automatically reject AmX.
Ordering and receiving the book was fine. This email asking if I'd recieved it was a hassle. It simply showed your order number - NOT what the item actually was requiring me to look back in my records ( I order a lot of books I remember titles not vendors order numbers. Next time I won't respond as it took too much time with out useful information you could hav e provided.
I recently ordered a DVD of Amadeus. The DVD that I received was year 2009 version and it clearly states on the back cover: "Alternate Music Only Track Showcase...". This means that the DVD audio is only the score from the movie. There is no dialog. WTF? That info is not made clear in the Item Details. I want a version that has both dialog and music. The copy I put on hold says it's dated 1984, when the original movie came out. So I sent an email to HPB Dallas asking if it has full audio or only the music. The problem, compounding my issue - is that I have to wait 2 days to hear back from them about my desired info. Bur you only hold my order for 12 hours. So I can wait and possibly lose my purchase. Or cough up more money for more of the wrong merchandise. I don't go to Vegas, but I did gamble here. Your po
Licies are not nsync; and the product(s) are not adequately described.
User-friendly web purchasing. Fast delivery. The quality of the product exceeded expectations. I'm a very satisfied customer.
Good website, but to send to UK it is estimated to take 21 - 31 days for shipping. This is a LOT longer than receiving goods from other Companies. Perhaps this should be looked into
I ordered the first home alone book and was very pleased at the low price and state of the book. It was a used book so there is always the risk it wasn't I very good condition, but this book was in excellent condition which was really surprising to me! The only thing I didn't live is that it took a little while to arrive but not too long. I would definitely shop here again!
I'm never disappointed with the condition of the books. Alibris makes sure they are in the best condition according to their guidelines.
Always reliable. Great selection. Often has books that my local stores don't carry and can't order without a long delay, if at all.
Inventory is broad, website is easy to use, prices are great.
Alibris always delivers, which is why he keep returning time and again. I am always able to find what I am looking for, and the products are always delivered on time, and in excellent condition.
The Website feels a bit outdated, but I can generally find what I am looking for. The shipping fees are high outpacing the cost of the DVD, but the postage itself seems to be the main culprit.
Good selection, expensive shipping Perhaps the shipping could be reduced when ordering from the same location?
Usually am so happy, not today. At first tried to max out to use 20dollar coupon then Zounds shipping so much so Removed some items & no reminder or option to change & use alternate coupon code, sort of sneaky to bait with email & then make it hard to use even 10dollars off. I'll get over it but tarnished vibe.
I have been a customer for over ten years. My loyalty is poof of the excellent customer service which is a constant from Alibris..
Have been using for years. I like being able to find used copies of books I know my friends will like and then sending them "just because".
I wanted to purchase one of my text books and Alibris was the only place I found that sold it outright so I could keep it at the end of the semester. Shipping was longer than expected since I thought it was coming from Michigan to Ohio. Turns out that it shipped from Texas.
I was able to get 2 complete dvd collections for nostalgia cartoons. I am very pleased and I hope I have no shipping problems with them.
Had a very good selection to choose from for the dvd I wanted. I am satisfied with my purchase thus far.
I think the shipping cost should be displayed before asking for payment info but I appreciate how fast customer service got back to me with guidance and reassurance.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.
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