
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We've never lived in a time where a person could assemble a huge collection of music and then give it to friends and family for the cost of a thumb drive. Amazing. You help make this possible. Thank you.
Wonderful website and service.Please keep up the great work.What a treasure you folks are!
Quick, trouble-free transaction. This website let me purchase without the hassle of creating an account. I don't need another password to keep track of.
Happy to find at a good price and quality. I purchased a single copy and found it to be exactly what I was seeking. Having both the Constitution and Declaration.
I appreciated the option provided by Alibris to order a book that was in terrific shape but at a much reduced price from when new. We had someone new join our Bible Study and I was able to get her the study book we were using at a reduced price, in excellent shape and it shipped quickly.
Text books are expensive but if you do a little searching, sometimes you find what you need at a great price. Fast shipping and the book looked new for such a low price.
Usually I find what I want at a price I'm willing to pay. I do think the postal charge for mailing a book is outrageous. And usually the books I order are clean of marks and mostly in excellent condition.
Easy to navigate. I was able to easily find the cheapest used book to order for my friend for our book club read so I was happy I could find the book we chose at a discounted price and it was quick and easy to arrange. I only hope it will be shipped in time for her to read it by our next session otherwise we can just change this book to the following meeting.
I appreciate and support independent book sellers who stock new titles at reasonable prices with timely delivery in excellent condition.
Finding books by author is easy and details are helpful. I prefer supporting small business whose focus is on customers and delivery quality products.
More than once I have paid for a hard cover book and recieved a paperback. I value hard cover books & if I pay for a hard cover book, then I expect to get a hard cover copy.
I ordered a hardcover 1956 edition of Surpised by Joy by C. S. Lewis. With all your fancy computers I had assumed that I would get what I ordered. I was sent a hardcover 1984 edition. I paid $24 for the book! I could have got a 1984 hardback at a bookstore near me for less than half that price. So you guys tell me that all I have to do is jump through all these hoops to get my money back! Keep the money! Stuff the money in your pockets, you will need that $24 to make up for the loss of my busness in the future. I left my phone number several times, no call! I will share my experience with my friends on Facebook.
Finally found an affordable vintage copy of a highly recommended grooming guide for my standard poodle. Fast shipping and excellent quality exceeded my expectations!
I generally get more choices for purchasing used text books and I appreciate the savings that Alibris offers. I do not need a new text just to read for my course work.
I found out about this awesome book from my school. I looked it up and found out that the most affordable option for it, a used - out of print - title, was Alibris. Ordering was easy, and it said it would take about a week to ship. It came the day it was expected! Haven't been happier with any other order I've made from other sites!
The checkout... on most websites... moves from basic information to payment to review... the Alibris experience today was stuck on the basic information... and I could not move on to the payment... finally tried a link at the top of the page... that moved me to payment... but that didn't work... and I was back at square one. It was confusing; seemed inoperative; but finally it worked. Don't know what else to say!
I have recently discovered Alibris as a resource to buy textbooks for our school. I have been very pleased with the vendors and the quality of the condition of the books we have received.
I greatly appreciate the ability to find many hard-to-find titles (especially art books & early music CDs), at low prices, often including discount coupons. Thank you!
I love Alibris - my go-to bookseller! Always offering a large & unusual selection of art books & classical/early music. Thank you.
It took me a LONG time and several tries to place my order. The site automatically put in a shipping address from a long-ago order and then would not let me erase that old shipping address and replace it with my own address (since the book is for me this time). I finally got it to work by NOT checking "payment and shipping address are the same" (which is true) and then hitting "add a new address", even though it's not a new address - just my original home address, which is also my billing address.
Great - I love the optimized suggestions, but I'd like to be able to select some to accept and some to stick with the original (knowing the offer/pricing may change and not be the fully optimized cart)
Very pleased. One competitor (Abe Books) took 5 business days to let me know my order was "unavailable" with a button to push to "…find another copy." Last time I do business with them. Alibris rates 5 stars in my book!
I haven't shopped here enough to give a review yet, but your site feedback tool (sitejabber) makes these fields required. I have had a great experience so far.
You have really cut down on the steps needed to check out. Good job!
The cost of shipping should be much more visible when first looking at the list of books that match the search. The shipping cost should be added to the book's price before listing the books "in order" of least expensive to most expensive... the shipping is often a terrible shock, but by the time I'm ready to check out I'm too exhausted to go back and calculate a cheaper "cost of book + shipping" option.
Had to wait a very long time to receive my book(s), with no updates in the interim.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.