Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 105,840

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
886
value
10,514
shipping
10,504
quality
10,498
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
Follow Teresa S.
Unfollow Teresa S.
Share Review
Report Review

Shopping at Alibris is always easy and rewarding. We enjoy the concept of reading books that are pre-owned and kept out of the landfill, giving more than one reader a chance to enjoy them. This company makes this so SIMPLE!

Date of experience: November 23, 2025
Australia
1 review
0 helpful votes
Follow Dr M.
Unfollow Dr M.
Share Review
Report Review

Prompt, efficient and as advertised.
December 3, 2025
Updated review

The book arrived very promptly (US to Australia). It was in better than advertised condition and expertly packed. An excellent experience with this seller: thank you!

Date of experience: November 23, 2025

Prompt, efficient and as advertised.
December 3, 2025
Previous review

The book arrived very promptly (US to Australia). It was in better than advertised condition and expertly packed. An excellent experience with this seller: thank you!

Date of experience: November 23, 2025
Connecticut
1 review
0 helpful votes
Follow James A.
Unfollow James A.
Share Review
Report Review

I use Alibris as a last resort
December 2, 2025

I use Alibris as a last resort. You all really $#*!ed me 10 years ago, and I try to get even by turning down Slibris even if Amazon is more expensive.

Date of experience: November 22, 2025
New York
1 review
0 helpful votes
Follow Mary E.
Unfollow Mary E.
Share Review
Report Review

Alibris is my "go to" source for books and media and...
December 2, 2025
Updated review

Alibris is my "go to" source for books and media and has been for at least 15 years because it is easy to order and reliable.

Date of experience: November 22, 2025

Current books with timely delivery
November 23, 2025
Previous review

I appreciate and support independent book sellers who stock new titles at reasonable prices with timely delivery in excellent condition.

Date of experience: November 13, 2025
Virginia
1 review
0 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Share Review
Report Review

It is easy enough to buy, but I wish that you had a...
December 2, 2025
Updated review

It is easy enough to buy, but I wish that you had a list of older orders like Amazon does. I see now that you requested whether I got a book. At this point I have no idea. That was long ago and I don't know which book you are referencing.

Date of experience: November 22, 2025

I would like better navigation between wishlist, price...
September 10, 2025
Previous review

I would like better navigation between wishlist, price changes and cart. But I appreciate you all.

Date of experience: August 31, 2025
Texas
1 review
0 helpful votes
Follow Lorre W.
Unfollow Lorre W.
Share Review
Report Review

I was surprised I was charged shipping per book instead of a combined shipping. I was going to buy two books, so I dropped one.

Date of experience: November 22, 2025
Washington
2 reviews
0 helpful votes
Follow Tonto M.
Unfollow Tonto M.
Share Review
Report Review

Quick and easy even if they do require that I leave...
December 2, 2025
Updated review

Quick and easy even if they do require that I leave a longer review than just those first few words, which more than adequately describe my shopping experience.

Date of experience: November 22, 2025

Couldn't be easier
December 13, 2022
Previous review

Couldn't be easier

Date of experience: December 13, 2022
District of Columbia
1 review
0 helpful votes
Follow Rivon S.
Unfollow Rivon S.
Share Review
Report Review

Love Alibris Books!
December 2, 2025

Love Alibris Books! Wouldn't and have not purcased a new book in twenty years!
Alibris provides quick delivery at your doorstep!

Date of experience: November 22, 2025
Ohio
1 review
0 helpful votes
Follow Joanne P.
Unfollow Joanne P.
Share Review
Report Review

This is the first time I had an order cancelled and I had to return and buy a higher priced copy of the book I wanted. Not happy about this.

Date of experience: November 22, 2025
Michigan
1 review
0 helpful votes
Follow Steve L.
Unfollow Steve L.
Share Review
Report Review

A wonderful online surprise.
December 2, 2025
Updated review

Excellent customer service, great packaging, and fast delivery. Item arrived intact and in perfect condition. Plus, the price was very nice, too. I highly recommend this seller to any potential buyer.

Date of experience: November 22, 2025

A wonderful online surprise.
December 2, 2025
Previous review

Excellent customer service, great packaging, and fast delivery. Item arrived intact and in perfect condition. Plus, the price was very nice, too. I highly recommend this seller to any potential buyer.

Date of experience: November 22, 2025
North Carolina
1 review
0 helpful votes
Follow Bridie O.
Unfollow Bridie O.
Share Review
Report Review

I ordered a book I wanted. I paid for it. In about a week it arrived at my house. It was in the condition that I agreed to when I purchased. It. I would choose Alibris again

Date of experience: November 22, 2025
Washington
1 review
0 helpful votes
Follow brenda b.
Unfollow brenda b.
Share Review
Report Review

Found the books easily; checkout was easy even though the books were bought from two different sellers - I hope in good reading conditon. I'm poor so appreciate that I can find used books at affordable prices.

Date of experience: November 22, 2025
Minnesota
1 review
0 helpful votes
Follow Elizabeth J.
Unfollow Elizabeth J.
Share Review
Report Review

I bought a book a few day ago, then today received an email that it had been cancelled because the book "was no longer available". Had to re-order and lost time in receiving it. Not happy. Also, I shouldn't have to agree to have my comments published on public websites in order to give my opinion. Not happy about that either. Drops my likelihood of recommending Alibris even more.

Date of experience: November 21, 2025
Finland
1 review
0 helpful votes
Follow Mike K.
Unfollow Mike K.
Share Review
Report Review

Difficult to get to the free shipping, although my...
December 1, 2025
Updated review

Difficult to get to the free shipping, although my order was costly. And, one item was cancelled from my order and I had to reorder and then pay more shipping. You shoul offer free shipping to ALL ORDERS over a certain dollar amount, or discount the total amount or give a discount coupon or code for the future.

Date of experience: November 21, 2025

No $ to Bezos
May 20, 2025
Previous review

Went well, sent no money to Bezos, too,...

Date of experience: May 10, 2025
Missouri
1 review
0 helpful votes
Follow Charles C.
Unfollow Charles C.
Share Review
Report Review

Not always but almost always find exactly what I'm...
December 1, 2025
Updated review

Not always but almost always find exactly what I'm looking for here at prices WAY cheaper and with easy ordering and reasonable shipping. I despise Amazon's attempted monopoly of everything and here is part of the solution.

Date of experience: November 21, 2025

This place is so awesome...
October 13, 2025
Previous review

This place is so awesome... hardly ever don't have what I'm looking for. Hardly ever is it not cheaper and usually significantly so.

Date of experience: October 3, 2025
Wisconsin
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

Excellent!
December 1, 2025
Updated review

Excellent! I found the sequel to the book I had just purchased from Alibris! I am well-pleased about. I got it too at a great price and quality!

Date of experience: November 21, 2025

Nice selection of books that I wanted
December 1, 2025
Previous review

Nice selection of books that I wanted. I got my book at a great price and good quality.

Date of experience: November 21, 2025
Washington
1 review
0 helpful votes
Follow Jesica V.
Unfollow Jesica V.
Share Review
Report Review

I love buying from Alibris
November 30, 2025
Updated review

I've been buying from Alibris for a while now -- it's such a preferable alternative to you know who. I always find the books I'm looking for and even though I pay shipping, the prices are still very reasonable.

Date of experience: November 20, 2025

I love buying from Alibris
November 30, 2025
Previous review

I've been buying from Alibris for a while now -- it's such a preferable alternative to you know who. I always find the books I'm looking for and even though I pay shipping, the prices are still very reasonable.

Date of experience: November 20, 2025
Ohio
1 review
0 helpful votes
Follow Hanna M.
Unfollow Hanna M.
Share Review
Report Review

The site was easy to navigate and I had no trouble checking out. Also very happy I could use PayPal! So glad I can find books on here that are out of print.

Date of experience: November 20, 2025
Michigan
1 review
0 helpful votes
Follow Patricia U.
Unfollow Patricia U.
Share Review
Report Review

I found everything I was looking for at great prices!
November 30, 2025
Updated review

I found everything I was looking for at great prices! These little hardcover knitting books will fit in my handwork bag for on the go creativity.

Date of experience: November 20, 2025

Marvelous!
August 8, 2025
Previous review

I ordered two copies of Marvelous Mattie and got them (from two different places) within days. Both were hardcover and in very good condition, as described by the sellers. Satisfaction like this happens every time I order from Alibris. I've never been disappointed.

Date of experience: July 29, 2025
New Zealand
1 review
0 helpful votes
Follow Matthew H.
Unfollow Matthew H.
Share Review
Report Review

Alibris has been my go-to book store for more than 20 years. It's such a great way to access the books you love at a price you love even more

Date of experience: November 20, 2025