
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I pay with pay pal. Every time I have done so the cost of shipping gets left off and I have to go back and repeat everything: I don't like this.
I love to save $ on used books! Now that my daughter is reading more (and more expensive books), I am buying more used book like I did when I was in college and graduate school!
Standard checkout procedure. Lalalalalalalalalalalala la.
Pls simplify the 'salutation' change process. Remember people who see it are going to instantly see it as an annoyance, even if it's meant to protect them.
I found this order more of a hassle, with regard to cart's contents and payment page, but all in all it was ok and I was successful. Perhaps it's a good thing that you are not so easy due to the cyberhackers.
I still think your shipping charges are a bit high, but that is life. Thank you. I'm very glad to have ALIBRIS as an alternative to A... n!
The 2 music CDs work well, though slightly used, as I knew beforehand, and the box and libretto (it was Turandot) are clean and nice. Price was great and delivery was quick.
Alibris is ok except I was not notified that my book purchase had been delivered to my Prep Center, I had to research and find out on my own.
It's Thrift Books Atlanta I am most dissatisfied with. Several times they have advertised their books as one condition and they were delivered and graded in worse condition. I won't be buying from Thrift Books - Atlanta anymore. Thank you
I wasn't given a tracking number for the book I ordered so didn't know when it was expected to arrive at my Prep Center. When it did arrive, I was notified that it was only in Good condition, not Very Good, as advertised. Disappointed
I ordered a book on October 19. When I went to pay, I got an error message saying the order did not go through. So I re-ordered the book right away and that payment went through. Unfortunately for me, the first payment also went through and I ended up getting two copies of the book in the mail and of course I had to pay for both copies. At the moment that I saw the first order had gone through, I contacted Alibris immediately and was told I had to contact the shipper. I contacted the shipper immediately and they said there was nothing I could do.
It wasn't a huge deal as the books were not that expensive, but it made me hesitant to use Alibris in the future.
Sharon Kohout
Wide selection of book titles. Priced fairly and even better than competitors. Easy to use website. Fast shipping. Books always come in great condition. Thank you!
Wide variety of books available. Books were packaged well. Shipped quickly. Everything came quickly and in good condition. Thank you!
Alibris is a godsend to all book lovers. They have a large catalog at great prices and always deliver one's selections quickly and in pristine condition.
How can any book-lover not love Alibris for its fantastic selection and prices? I highly recommend this site to all readers.
Took a while to get my Visa Card accepted. I appreciated that the cost of the book was low. I did not like that shipping was so very expensive plus having to pay tax.
I selected five books. It was easy. The costs were very good. Shipment arrived faster than I has hoped. A very good experience.
I enjoyed it all untill checkout froze. I sent a message, got reply today & replied to it & then finally got my order form returned with a working checkout & I did! Laborious but all's well that ends well! Thanks so much for your help!
I couldn't find my cart after I subscribed to texts so I emailed Alibris to help me do so. Reply told me to pay in 12 hours & that I had 5 items in my cart, that's all.
I fortunately saw another Alibris email re my cart in Promotions so I was able to find it anyway & pay for my 6 books, not 5.
I would've bought more but it was just too much hassle by then.
Love it very easy to use.why do you require me to type this stuff and waste my time when the process before was so easy to use.
I've order the same book from two different companies on Alibris that have it in stock to be followed up a day later. Sorry not in stock anymore. I do like the prices, when I can get a book from here
The paperback was described as like new, but the paper was quite brown and the print was therefore hard to read in poor light.
It was easy to find the book on the Alibris website and pick the vendor. I was kept informed as to shipping and approximate delivery date. All went well, the book arrived and is in the stack to be read.
It was very easy to find the book and choose the vendor. All my information was saved, just a few clicks and I completed the purchase.
Super value for the money, I didn't have to create an account, and found the book I wanted and was checked out in less than a minute.
Ordered some used cookbooks. They were very affordable and came in great shape. I've ordered from Alibris multiple times and have always had a good experience.
My daughter mentioned a song on a soundtrack she couldn't find. A quick Google search showed the original score for A Knight's Tale with the track she wanted. I placed the order and received it in about a week. It was in perfect condition in the original packaging.
I love alibris! Buying used books is great for the planet and I love having a physical copy. Such great prices and I know I'm supporting small bookstores instead of mega corps! 💙
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.