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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I am s frequent customer because I can always find the obscure titles I am looking for at the best price. The shipping is also fast and reasonable.
You do not allow a correction in the orderine until the final stages of the order. This tends ro make it difficult to order as one does not want to be paying for unneeded books
Having to get a new password, when i tried to go back to the books i srdered was unable to do so, So had to start over.
Probably user error but I found it hard to find the shopping cart after I got clicked on the review page. The shipping was a shocker!
Always great to shop on your website! So many times I have been able to find very hard to find books on your website. Thanks!
Always easy to order from your company, have ordered from Alibris for many years
You seem confused as to how to deal with a different shipping and billing address.
If I un-check "billing address is same as shipping WHICH ONE IS THEN SELECTED? I am assuming its billing. I hope you have figured this out when you process my order. Billing is in Kentucky, shipping is AZ. Please review my comments in your contact section. Bill to 162 crestwood dr lexington ky ******* Ship to 1401 S Brown Ave Tucson AZ ******* thanks
I ordered a copy of the mitten by Jan Brett and it was listed as a hardcover book in good shape. When it arrived it was a board book and there was pink marker writing on about a third of the pages. Not only was it NOT a hardcover book, it was in fair shape. We kept it and will give it to a younger grandchild, but we had to order another copy of a hardcover. The first one was from Zoom books.
We have had 2 problems with orders placed from "Thrift Books" in the last couple of months. Other than that everything has been fine.
Thanks - you're efficient as alwasys! EASY to use -efficient ordering procedure as always. Many choices - thanks again for being my favorite online bookseller!
Searches and purchases are always quick & efficient & safe - thank you, ALibris
1
I buy all my books here now and even gifts for people! It's such a good deal and I love that the condition has always been true to the description.
The shipping cost seemed confusing but it ended up being a third of what was estimated so I am all good, the rest was great and grateful for the prices!
The book arrived in great condition and there were no complaints. I just wish that I had started this class sooner. Thank you, Alibris.
Good Prices and Easy Navigation. I appreciate the easy navigation, as I was comparing prices from multiple sellers, but this proved the best option with the most reasonable price for me. Thank you, Alibris.
As usual whenever I want something it's here and at a reasonable price and usually the CDs are as advertised except sometimes the cases are cracked but I'm not listening to the case and duct tape works
Charging 4.99 shipping per book is way too high. They're gonna send my 2 books in one package for sure. The extra packing and shipping cost for the second book is marginal. If this is how they show the low prices they do why not be honest about it and charge for the book, not the shipping?
Easy, fast, and efficient shopping, ordering, and checkout.
I ordered a book on Alibris website. The process was easy; the site is user-friendly; the price was acceptable. I received the book quickly and it was in excellent condition. I recommend Alibris highly for the all around exemplary service.
Easy to use website and check out. I like the options available so a buyer can choose new, used, etc.
Wish there could be an advanced search option that included a combination of title and author, since so many books have similar or identical titles and so many authors have written multiple books.
I recently purchased a book through Alibris. I paid a very reasonable price for it, and it arrived quickly. I would certainly buy a book again through Alibris!
My shopping experience with Alibris was quick and easy. I like the fact that Alibris has a huge selection of books available at reasonable prices.
Alibris found for me, a VERY hard to find Christian book with accompanying 8-session DVD. I am delighted as this specific set has been unavailable for years.
Easy, fast, no problems encountered. Ordering a used book which I can keep, pass along to a friend, is easier than a trip to the library. I am a slow reader and need to be able to keep the book longer than the library allows.
Had no issues with Alibris, was a bit worried about the shipping, but it was pretty smooth and even got here sooner than I expected! Also, the book looks good as new, so I'm very glad I chose to shop here, especially because the book was sold out everywhere and I managed to secure it for a great price (even with shipping included, as that can sometimes make or break my orders).
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.