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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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It is too easy to 1) choose the incorrect shipping address, 2) assign the purchase to a credit card I did not want to use.
It would be nice to send a little message along with the book - does AI know what a birthday is? Maybe it's just me, maybe I missed it.
Good... but a little off when you (your site) say "No longer available" and then the logic returns me to a page where a large selection of unrelated titles appears... and then I have to start over. This is a programming oversight. Someone in your employ surely could correct this error.
You are always very prompt and have lots of choices. You even have the latest books but at a less expensive price. I have sent many of my friends and students to you because of your excellent service!
Hard to find books at a great price. I've been shopping with alibris for decades and I've never had an issue. Best book site by far
I use Alibris all the time! I read them and pass them on to friends. Why pay more? Select book, cover, condition, price and order. Books arrive timely and in stated condition. Very satisfied with Alibris and book sellers.
Book arrived timely and in good condition. I've never had a complaint about Alibris or the book sellers. I always check Alibris first because they may have a better price on new or as new books. I also appreciate the ability to choose by price, condition, and other options.
I know the site pretty well so I can go fast. Found most of the books I wanted in great condition for low prices--can't ask for more than that.
The links you included in the email informing me that my item is no longer available, didn't help me get to choosing another copy. I had to start over. Even then, two copies of the book, same place and price, are till listed. Still not sure the sale will vgo through. Something's not working right.
Purchased a book for my mom and was delighted by how quickly it shipped to her. I love Alibris and being able to avoid the evil online empire of book shopping!
This is my third order for the same title. Both of my prior orders were cancelled by the seller; the first after I was notified it had shipped.
Great value for used books. Accurate book condition ratings, reasonable shipping charge and delivery time. I'll continue to shop at Alibris. Thank you!
Easy process, as usual. Repeat customer over many years and your ordering process has gotten better and better. Great job!
Tracking was great to have as I was staying at a bnb when I ordered. Got there in a timely fashion and arrived exceptionally well after packed. Would definitely buy from this seller again.
Everything went smoothly. This is my first time using your order service and it was overall pretty good. I will check on your site next time to purchase other items in the future.
The site was easy to navigate, I was grateful that I did not have to make an account, and I was able to find a book that otherwise I would have been unable to locate, and for a reasonable price, too!
Easy site to navigate, found a rare book I wanted, and I didn't have to create an account.
The fact that my order keeps getting cancelled after purchasing is irritating. Why are you cancelling my order after I already purchased? It's rude
I love Alibris, never had any issues. Idk what else to say but honestly been using your site for ages and decided to check out a few others I've been recommended but I never find my books or at the same price as Alibris. Love y'all!
Easy to use website, cheap books. You have to pay for shipping but often times the books are only like $5 and $5 shipping so it's $10 for a very good condition book and that's way less than the $20-30 cost of the books in most bookstores
Found these books at a fraction of the price of Amazon and delivery was quick.
Never heard of this website but I'm glad I clicked on the link. Im happy with my DVD even tho the was a few light scratches. Still played well.
Great site for comparing book prices. I like the option at check-out to check if there is a better deal available and update cart.
Your website is NOT USER FRIENDLY, have tried to place this order numerous times last weekend. Cached information continually kept the order from being processed. Pages froze, etc.
Extremely frustrating so I waited a week & tried again… of course then I missed last weekend promotion!
Easy easy to navigate and to find what I'm looking for thank you very much. The sellers give a good description of their books.
It was not a book carried by many sites. I was happy to find it with you. The book was in great shape and I am well pleased in all areas of the process.
I was looking for a copy of Mary Shelley's Frankenstein. I found a flawless hardcover at Alibris for a reasonable price after searching another thrift book store. It arrived ahead of the predicted date and I am very pleased with my purchase and experience.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.