Sitejabber Website Reviews and Complaints
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Alibris

Overview

Alibris has a rating of 4.7 stars from 96,888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price and shopping experience. Alibris ranks 1st among Used Books sites.

service
776
value
8,843
shipping
8,831
returns
27
quality
8,831
This company responds to reviews on average within 1 day
How would you rate Alibris?
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Georgia
1 review
0 helpful votes
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Resetting my password was a trying experience
April 27, 2025

Resetting my password was a trying experience. It would have been far easier to use guest checkout, but your program did not allow that.

Also $28 for shipping 6 books seems like a lot, but it save me a lot of time and money running around to find these books locally.

Date of experience: April 17, 2025
Arizona
1 review
0 helpful votes
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Best site to find books, especially rarer or out of print editions. Shipping from Alibris is free over $39, and the only thing to watch out for are some unscrupulous third party sellers that list items for low prices, and then charge ridiculous shipping rates that only show up during the checkout process.

Date of experience: April 19, 2025
New Mexico
1 review
0 helpful votes
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Book received as advertised
April 20, 2025

I received this order on time and in the condition it was advertised. Though I don't like having to arbitrarily enter extra words just to fulfill an algorithm. Please remove the 100 character limit as it is completely unnecessary. If you are asking for reviews, they should be what your customer wants to say, in their words, good or bad.

Date of experience: April 10, 2025
New Jersey
1 review
0 helpful votes
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All Went Well
April 21, 2025

As has been true in previous purchases, the items I received were exactly as described on the website. The order was acknowledged quickly and shipped very soon after ordering. The mailing process seemed to drag-on for quite awhile since it was sent via the USA "snail mail." However, every thing arrived in good shape.

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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Surprised and now a long term customer
April 19, 2025

Was really surprised they had the books I needed, a lot of major brand stores failed to have my books because they were labeled to "dangerous", but knowledge is knowledge, no matter what. Search and check out was a breeze. Will definitely be coming back here for more "forbidden" information books👍

Date of experience: April 9, 2025
Colorado
1 review
0 helpful votes
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Usual fine service.
April 19, 2025
Updated review

Book condition was as described and was shipped quickly. The only problem? My review was not long enough (too few characters). Guys, it was a satisfactory transaction- do I really need to expand on that?

Date of experience: April 9, 2025

Too many books!
May 8, 2024
Previous review

Too many books!

Date of experience: April 28, 2024
Illinois
1 review
0 helpful votes
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Fabulous soaps
April 17, 2025

As an American I've decided to support as many Canadian businesses as I can. This order is perfect in every way. The shipping was so quick!
The soaps are wonderful. I am having a hard time deciding who to gift them to and which ones to keep for myself. It looks like I will never be able to cross the border, at least for a while, but I'm glad that these soaps made it safely through customs. One grateful American here enjoying a great product!

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Poor packaging undermines good prices
April 18, 2025

Alibris had a good price for the book I bought, but the way it was packaged led to it being damaged by the time it got to me. The return process isn't as easy as Amazon's, so that's less-than-ideal. The customer service agents I wrote to don't seem to have current information either - what they described about refunds, return authorizations, coupons to compensate for return shipping, etc. didn't match up with my experience. Nevertheless, I got a refund and ordered a replacement book, so hopefully the next one gets here in better shape.

Date of experience: April 8, 2025
Pennsylvania
1 review
0 helpful votes
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Ordering website is not particularly friendly
April 18, 2025
Updated review

Ordering website is not particularly friendly. Once a selection is made and you're at check out, you have to jump through hoops to get back to order something less.

Don't find out 5$ off has to be on orders of 45$ until you sign in. That's a classic bait and switch tactic. 👎

Shipping costs too high — equal to cost of books. 👎

Date of experience: April 8, 2025

Poor technical response
July 9, 2024
Previous review

I did not receive an email confirmation of order. Consequently I ordered 3 additional copies by mistake. There was never a way to cancel the orders because I didn't know they were confirmed. When I received I just trashed. I've used Alibris for years but don't plan to use again

Date of experience: June 29, 2024
New Mexico
1 review
0 helpful votes
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A great deal, packed with care
April 21, 2025

I ordered a special edition of a hard to find item. After searching countless other sites, I found it here on Alibris, and for MUCH LESS than I'd' seen it anywhere else. The book was shipped promptly, and packed so unbelievably well, between multiple layers of stiff cardboard. And while the book was advertised as "lightly used", you could've fooled me: it looked brand spanking new. So well done all around.

Date of experience: April 11, 2025
Delaware
1 review
0 helpful votes
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I have ordered and received used CDs from Alibris many times. I have found that the condition of the discs, as described by the various suppliers, usually exceeds their conservative ratings; it is usually the "jewel cases" themselves or paper artwork & liner notes that show age/damage the most and are likely a main factor in the rating. Swapping out cracked and marred cases for new(er) ones eliminates noticeable wear. I will likely order from Alibris again, when necessary.

Date of experience: April 6, 2025
Israel
1 review
0 helpful votes
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As usual, right on!
April 19, 2025
Updated review

As usual, right on! Such perfect bookstore sites must be supported by all of us! A wide range of books for sensitive and conscious people and a god choice of older publications makes this my favorite site!

Date of experience: April 9, 2025

I would prefer that my principle default address would...
April 2, 2025
Previous review

I would prefer that my principle default address would be saved and that the other addresses would be optionally displayed for me to choose from. Instead of the last address that i sent a present to be presented as the default!

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Alibris came through for me!
April 19, 2025

I tried to order my book from that Big Book Gorilla (you know who I mean) but they were unable to get it for me after I waited a long time and ended up refunding my account. Alibris came through first time with no problems, and the book was delivered quickly. Thank you so much!

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Excellent!
April 18, 2025
Updated review

Beautiful product - arrived quickly and exactly as described! I highly recommend The Message translation Bible. It's so helpful to have multiple translations to give more depth and understanding. Thank you so much!

Date of experience: April 8, 2025

Love Alibris!
July 6, 2024
Previous review

Consistently great products, prices and service - thank you!

Date of experience: June 26, 2024
Germany
1 review
0 helpful votes
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An excellent alternative to that A to Z place!
April 29, 2025

My husband and I have made the choice to no longer do business with that A to Z online seller, or the other bookseller that it secretly owns - Abe Books. After much research, my husband and I decided to try Alibris, and we made an excellent choice. The ordering process was easy, and the book arrived safely, quickly, and in perfect condition. If you, too, wish to make a change in your book buying habits, please try Alibris.

Date of experience: April 19, 2025
North Carolina
1 review
0 helpful votes
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Great prices for new copies
April 29, 2025
Updated review

I use this website for books that are rarely found used. The selection is great and prices are some of the best I can find. The shipping is expensive but if you get a couple of books or more it's free so that's worth it.

Date of experience: April 19, 2025

Great selection but prices a little high
July 8, 2024
Previous review

The selection on the site is great full of rare and unique titles. It's a little annoying having to spend so much money in order to get free shipping as most book stores do free shipping or cheap shipping. I'd like to be able to buy just one book at a time but I feel that you have to get several to get the free shipping. Nevertheless, I like the site and appreciate the followup email!

Date of experience: June 28, 2024
Washington
1 review
0 helpful votes
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I go local first and then Alibris
April 15, 2025

I go local first and then Alibris. Looking for stitched signatures and a book that will be read by generations? I come here first. "Perfect Bind," crappy glue, and paper does not deserve the name, "book." Finding hardcover, stitched and bound, or glued to spine cloth tape... sure.
Liza-- a Librarian

Date of experience: April 5, 2025
Pennsylvania
1 review
0 helpful votes
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I've been using Alibris for a long time and will never buy books anywhere else. I don't know why I have to continue typing more words just to hit a minimum character count in order to submit this review. Five stars for Alibris; One star for Sitejabber.

Date of experience: April 9, 2025
Ohio
3 reviews
0 helpful votes
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Great Selection, Fast Delivery
April 23, 2025
Updated review

Confronted with a library book that was just going to be too large and difficult to read in the allotted time period. Same book (in excellent shape) available at a very discounted price. Seller was not next door but was in a reasonable distance from home hopefully facilitating delivery. And delivery was way quicker than expected. Alibris is my go-too book seller.

Date of experience: April 13, 2025

The vast library of available titles is a real asset...
October 29, 2024
Previous review

The vast library of available titles is a real asset when looking for specialized books that are generally unavailable for sale or even from libraries. Not a regular buyer but when I find a desired title, Alibris is my "go-to" resource

Date of experience: October 19, 2024
North Carolina
1 review
0 helpful votes
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Always have great experiences with Alibris!
April 19, 2025

It's always a pleasure to buy books from Alibris merchants. Books have always arrived in a timely manner. They've been accurately described. I also appreciate being able to help support the independent used book community.

Date of experience: April 9, 2025