Biblio

I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out.

I know of DSM's that have been clinical officers for years being used by entire teams and not be like this.

I asked for replacement or refund and denied. Though it's clearly not made for purpose.

Very disappointed

We regularly use Biblio.com and appreciate the personal service. The book which we purchased on this occasion was well described and arrived on time in good packaging.
We would recommend their services.

Whilst I have been delighted by other mailings from Biblio members, I'm afraid that on this occasion the condition of RHC Davis's King Stephen (Order Ref *******) was not at all as expected. Described as "Very Good" it arrived with unattractive bleaching to both the the front and rear covers, a damaged spine and foxing throughout.

A rare let-down through Biblio.

All of my orders on Biblio are professionally taken care of. If anyone complains it might have to to do with the seller. It is not mandatory to belong to ABAA to sell on Biblio. ABAA is a fully vetted antiquarian organization and uses Biblio for the website. The books still come from the dealers who are honest and knowledgeable.

The book was as described, early new, and arrived very quickly - thanks and I will buy again from you.

I ordered a book from Biblio onAugust 17. I received a confirmation email acknowledging my order and setting expectations I would receive the book between August 24 - August 31. Here it is now, November 6, and the book has still not arrived, nor do I have any reason to expect it ever will. I have reach out to them via email and received no response. Have NOTHING to do with them.

Rec'd good service on Biblio until recently when book ordered was not delivered after several weeks. The seller apparently refused to provide tracking info, never replying to me or Biblio. Biblio refunded the purchase... And after doing that good deed the seller is still on their platform selling the book I ordered.

I didn't get the impression the lapse mattered at all to Biblio. It was just nothing... they sent me a link to buy the book i'd originally ordered that directed me to the same seller and the HIGHER priced book. So, do poor performers ever get sanctioned, or do they just keep selling books as if nothing happened? I could've reliably gotten the book in the first place from stinky Amazon... If there's a lesson here it may be that all independents aren't good or worth the trouble of supporting.

Great transaction. Order processed quickly and efficiently and book received in great condition. Thank you.

Perfect. Solved my dilemma of needlepointing 60% angles of Jewish star. Should be a "must have" for any needlepoint vendor that sells Judaica.

I received an email from Biblio that the book I ordered was not available and they were processing a refund. Because of this, I ordered the book from another seller whose price was twice that of the Biblio seller. I then unexpectedly received the book from the Biblio seller, leaving me with an unneeded and more expensive copy from the second seller. I contacted Biblio and they refused to make me whole by refunding me the additional costs associated with buying the second book. I wouldn't have bought the second copy if Biblio hadn't sent their email. They don't have a handle on where their books are and their inability to do so cost this customer.

Another great book find at Biblio! Biblio is an excellent conduit between independent book sellers and buyers. They perform a great service for book lovers.

Order #*******. I got an email to say books were lost & I'd be refunded. Months later no refund & no response to emails.

Purchased these for my father who is ex Norfolk Regiment, the books are old but given their age are in pretty good condition.

They arrived quickly and where very well wrapped and protected.

I have had a flick through the 2 volumes and no doubt will facinate my father.

Really happy with this purchase from Besley Books

So, you've lost my book! No explanation! Not even a half-hearted apology!

This is how you treat your customers is it? To say I'm disappointed is an understatement - furious is more appropriate. I have recieved my refund, I suppose you expect me to be grateful? Well I'm not! I needed THAT BOOK! What am I supposed to do now? A refund isn't going to help me find another one and put it in my hands before 9th March!

You have clearly made absolutely no effort to locate my book. Can't be bothered? Quite how you manage to run your business is beyond me. Its pathetic! Why do you insist on using Asendia, when they are quite literally the worst international courier in the world? The reviews on Trust pilot (among others) speak for themselves, 1.6 stars - bad! But you already know that. They consistently fail. They would try to tell me that its "very rare" they have a problem, but that's a lie. It's just empty words, when the actual statistics tell me everything I need to know. Over 4 5th's of the reviews (over 80%) agree with me. Yet, you continue to use them. You know how inept they are, and I would bet you STILL try to pin blame on the book sellers and NEVER admit any fault yourselves. Well I'm telling you! It IS your fault! You use a very poor courier, YOU chose them. No one made you use them, and yet you continue your partnership with them despite their staggering ineptitude. The seller "Book Moon" did everything they were supposed to do, and provided tracking to the PO box relay location. As per instruction from biblio. Where my book was delivered AND picked up from. Biblio and their affiliated courier have lost this book.
Book sellers BEWARE! These people will ruin your reputation. Buyers too, if you use Biblio prepare to be disappointed.

Book came on time and in great condition. Excellent! The price was good too :) I would definitely use this seller again.

I tried to order a title through Biblio twice over three days, from two different sellers--in both cases the order was cancelled apparently because the book was out of stock (though no actual reason for the cancellation was given in either case). I had to contact their Help page to find out what was going on, as in neither case did the order appear in my Order History (Help claimed this was because I placed the order as a guest, but this wasn't so--I was logged into my account both times); although both orders have been refunded, it just seems bizarre that two sellers would both be unable to supply a book that isn't hard to come by--not a rare volume. It almost appears as if Biblio is hosting sellers who are taking orders for titles they don't have in stock, not a good business practice. I'd have to think twice about attempting to order from them again, and I'm definitely glad I made my purchase via PayPal as opposed to directly through their site, as I suspect I might have had a much harder time obtaining refunds otherwise.

They said September 5th as the latest date it would arrive.It's the 23rd and I have emails and not a book.
No tracking number. Just money gone.

GREAT VALUE, PERFECT REFERENCE BOOK, UNBEATABLE PRICE, FAST SHIPPING.
Probably the finest experience. My first purchase and I bought the same book as a gift from another Biblio
In another state. SO two flawledd transactions from Biblio... I give you a score of 11 out of 10.LOL Thank You

Book arrived promptly but dented/bent (poorly packaged in mylar envelope, no protection) AND not as advertized.
"Dust cover intact..." NO dustcover.

Quick service. Book in excellent condition as described, well packaged. Too often used book descriptions are inaccurate: "may have writing or underlining." Very good should mean no writing or underlining. This book met the description.

I wanted an older Magazine come book on building model aircraft, it was a specific version & although i have found one or two versions of it they were way above the price i wanted to pay and mostly second hand.
I found Biblio and they had two versions of the book i wanted at between a quarter to half price and were still under other prices even when postage and packing were included. I ordered the book and received a perfect volume two days later. Great service guys

First, let me say that the majority of the bad taste left in my mouth is from one of their sellers, COLD BOOKS. They list themselves in NY and they may have someone there who deals with their returns, but the company is almost assuredly in New Delhi, India, which is where my "ships from NY" book arrived from. I ordered two books and never received the second. I never received a tracking number, and the original tracking for the first book was for 1 piece only, and yet they claim the second book was sent (it never was; see below).

COLD BOOKS has horrible customer service, they are listing AND SELLING books they don't have, they respond with non-intelligible emails that skirt around the issue and they try to waste your time/wear you down, at which point if you're still hanging on they will now issue partial refunds and pretend they don't know what you're talking about.

Having said that, Biblio is also not without fault in this. They were reluctant to get involved, instead forwarding my emails directly to Cold Books despite me feeling that they should be contacting their sellers directly for resolution. After 4 emails directed to Biblio customer service I finally had to say enough is enough, and I had to suggest that I would be reporting them to the Federal Trade Commission for online shopping fraud. At this point my complaint was finally escalated and a refund released (which took another 4 days to land in my account, but I did receive it).

A friend of mine ordered the same book from Cold Books and had the same runaround; they accepted her order, but then sent her the wrong book and even that was a used copy when she ordered new. They offered a partial refund only if she sent the book back and paid for shipping herself. She too, had to escalate this to Biblio and just today got her refund in full. Neither of us will order from Biblio again.

I think Biblio has some things to learn about more immediate customer service resolution, but more importantly I hope they have removed Cold Books from their sellers list. If they have not, then I would be suspicious about ordering from anyone on their site because it may well be just more of the same.

Another book ordered from third party via Biblio.com, book arrived within a few days well packed and as described. I was kept well informed as to the progress of the order via e-mail, no complaints.