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Biblio has a rating of 3 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Biblio most frequently mention and great service. Biblio ranks 7th among Used Books sites.
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Biblio is a great site for finding out-of-print books and editions. I have found the descriptions of condition to be accurate and shipping prompt, with books well packaged. I am already a repeat customer!
I ordered a book. It arrived exactly as described and was on time. I'm thrilled with this purchase. I'll happily shop here again.
I was looking for a 1st. Edition copy of a rare book & was delighted to find not just what I was looking for but a signed copy! I highly recommend the Biblio experience as a regular bibliophile 😊
It was a simple process, clear route to find what I wanted, order and pay. Postage was reasonable and the packaging excellent. Delivery had one issue - the carrier left it on my doorstep - which is on the street. I'd suggest looking elsewhere for carriage on the future.
Book arrived promptly and I was very thrilled with the condition of it. An excellent read, too! Highly recommended
The book I received was of better quality than listed. This was a welcome surprise as the book purchased was in mint condition!
I purchased a quantity of College textbooks St the Biblio.com website. The books received were in superb condition, and the original "cd" for the books were in most of the books purchased. I was not expecting this, as usually the Student Chapter "cd" for used books are not with the book! Kudos to Biblio for exceeding my expectations for "used" books in quality, quantity, and price!
We were looking for a specific old book and had been looking for awhile and didn't want to pay Ebay pricing. We'd never used Biblio before, but was really happy we did. The book came in perfect shape and shipping was quick. Definitely will use them again. 5 stars.
Book as advertised, carefully packaged, promptly shipped. Interesting life story of a prolific devotional and motivational speaker/writer.
I was able to purchase a copy of saga hardcover for cheap considering it's out of print. It was about half of compared to ebay. Good purchase and got it quickly.
Thanks for the review, Carlos! I'm glad you had such a good experience!
Once again, as in so many earlier purchases, Biblio had a lower-cost, fair-priced book, with a spot-on description of its condition. Great service, tracking, and delivery! Thanks, always a first choice in used book buying.
Thank you so much for the kind words, Steve! I'm happy to see you had such a good experience!
Biblio is nice for the most part, but they house way too many Indian fraudsters. I think I've had three separate instances where a seller turned out to be located in India (even though it says they're located in the US), and I ended up receiving a makeshift copy of the book. The kicker is that they don't offer refunds on the shipping cost, which ends up being exorbitant. Their customer service is atrocious.
Hi Mike,
Thanks for your feedback, and I'd like to do all I can to resolve this. Can you provide your most recent order number where this was an issue?
We have a strict policy against counterfeit items on BIBLIO, and if we believe a seller has a problem with their inventory, we work with them to fix it, and if they are unable to fix the issue, we remove their books from the site.
I'll be happy to dig into this further when I get your order number.
Thanks so much,
Ashleigh
We regularly use Biblio.com and appreciate the personal service. The book which we purchased on this occasion was well described and arrived on time in good packaging.
We would recommend their services.
So, you've lost my book! No explanation! Not even a half-hearted apology!
This is how you treat your customers is it? To say I'm disappointed is an understatement - furious is more appropriate. I have recieved my refund, I suppose you expect me to be grateful? Well I'm not! I needed THAT BOOK! What am I supposed to do now? A refund isn't going to help me find another one and put it in my hands before 9th March!
You have clearly made absolutely no effort to locate my book. Can't be bothered? Quite how you manage to run your business is beyond me. Its pathetic! Why do you insist on using Asendia, when they are quite literally the worst international courier in the world? The reviews on Trust pilot (among others) speak for themselves, 1.6 stars - bad! But you already know that. They consistently fail. They would try to tell me that its "very rare" they have a problem, but that's a lie. It's just empty words, when the actual statistics tell me everything I need to know. Over 4 5th's of the reviews (over 80%) agree with me. Yet, you continue to use them. You know how inept they are, and I would bet you STILL try to pin blame on the book sellers and NEVER admit any fault yourselves. Well I'm telling you! It IS your fault! You use a very poor courier, YOU chose them. No one made you use them, and yet you continue your partnership with them despite their staggering ineptitude. The seller "Book Moon" did everything they were supposed to do, and provided tracking to the PO box relay location. As per instruction from biblio. Where my book was delivered AND picked up from. Biblio and their affiliated courier have lost this book.
Book sellers BEWARE! These people will ruin your reputation. Buyers too, if you use Biblio prepare to be disappointed.
Hi Maria,
Thank you for reaching out, and I completely understand your anger and frustration.
I am very sorry your order was lost in transit, and we do hope it will be returned to the seller shortly. I am following up with Asendia to see if they have made any progress on the USPS claim, and I will be in touch when I hear more.
Again, my sincere apologies,
Ashleigh
I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out.
I know of DSM's that have been clinical officers for years being used by entire teams and not be like this.
I asked for replacement or refund and denied. Though it's clearly not made for purpose.
Very disappointed
Hi Jackie,
I'm sorry to hear of your experience, and I'd like to dig into it a bit more. Please confirm your order number so I can investigate, and I'll be sure to get back to you ASAP.
Thanks,
Ashleigh
Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.
Order #*******. I got an email to say books were lost & I'd be refunded. Months later no refund & no response to emails.
Hi Lauren,
I'm so sorry for the delayed response. Please confirm your order number and I'll get to the bottom of this.
Thanks,
Ashleigh
Order #6489340
No delivery, was promised a refund months ago but now they stopped responding to email.
Great transaction. Order processed quickly and efficiently and book received in great condition. Thank you.
I ordered a book from Biblio onAugust 17. I received a confirmation email acknowledging my order and setting expectations I would receive the book between August 24 - August 31. Here it is now, November 6, and the book has still not arrived, nor do I have any reason to expect it ever will. I have reach out to them via email and received no response. Have NOTHING to do with them.
Hi Joan,
I'm so sorry for the delayed response here.
Please confirm your order number and I'll be sure to investigate thoroughly.
Thanks,
Ashleigh Redmond
I love books. I love used books the most; tangible, previously-loved vessels of thoroughly enjoyable entertainment and for whichever location you choose...
Biblio present as nicely customer-focussed through speedy and friendly service. They also boast reliable and sustainable delivery. 5 stars no less. Thanks for a great first experience! Means everything when it comes to accessing my books!
The book was as described, early new, and arrived very quickly - thanks and I will buy again from you.
Answer: Hi Melissa, A thousand apologies for not responding when you first posted. If a book doesn't arrive, we will absolutely refund the purchase. We firmly stand behind our 30 Day Guarantee, so if you have any problems with current or future orders with Biblio, please don't hesitate to get in touch by emailing us at support@biblio.com or giving us a call at 1-800-813-9432.
Answer: Hi Emma, So sorry that we're just now answering this, but I figured later was better than never! The Book Escape has been with us since 2008, and they have a 100% fulfillment rate. If you're interested in any of the books they list on Biblio, please feel secure in making the purchase, as they have an outstanding history with us!
Answer: Hi Deok-soon, So sorry about not answering until now. If you have questions about current or future orders with Biblio, please email us at support@biblio.com or give us a call at 1-800-813-9432, and we'll be happy to help you track down all details of your order.
Since 2003, BIBLIO has connected booklovers and bookshops. With over 100 million used, rare, and out-of-print books for sale from more than 7.5k professional booksellers around the world, you can find an uncommonly good book here.
Thanks for your review, Quency, and I'm very glad your book arrived in such great condition!