Biblio

I experienced a situation similar to other reviewers: USPS has bungled the delivery process, book is lost, and Biblio.com personnel keep sending me these canned, even arrogant, responses from about a dozen different "representatives" on unusual days and at unusual times, sometimes in ungrammatical English, that reveal they are not seriously looking into the problem, not taking any responsibility for an investigation, or at least getting the bookseller involved in a professional way: personally investigating with real personnel at USPS and responding with a real report. Sometimes I wonder if these people are even located in the US and if it's a legitimate company, or if it is just a bot programmed to broadcast canned responses.

Ordered a book, simultaneously with a class mate (other order). After a few weeks still not received the order. A refund was proposed/demanded. But for waiting more than a month now, the refund is not received.
Update:
The refund of this order (placed on November 11th) is now received (Friday 13th :)) .

I happily ordered Hennessey On Roses, an old book, and later in the day they email me to say the FREE SHIPPING I clicked on was a MISTAKE and I would have to pay for shipping. What kind of phony garbage is this?! So I cancelled the order but I'm waiting to see if they send me a bill anyway.

OK, they just sent me an email saying the order was cancelled and any charges would be refunded in 2-3 business days. We'll see. I'm just mad that they would change the shipping fee after I ordered.

The book was as described, early new, and arrived very quickly - thanks and I will buy again from you.

Whilst I have been delighted by other mailings from Biblio members, I'm afraid that on this occasion the condition of RHC Davis's King Stephen (Order Ref *******) was not at all as expected. Described as "Very Good" it arrived with unattractive bleaching to both the the front and rear covers, a damaged spine and foxing throughout.

A rare let-down through Biblio.

Package was 3 days late and had been stuck in transit in my local usps hub for 5 days. Biblio claimed the tracking "showed movement." When I called them on their blatant lie they forwarded me to the seller who then decided to extend the ETA an editional 7 days (after is had already shipped and was apparently in my home city?) Then when I called them out for unprofessionalism they kept spamming me the same robotic email.
Started a claim through paypal as I do not expect my package to arrive. (This has happened many times before with USPS)
Also, I had requested the 3rd party seller (discover books) use first class mail, which I paid for, to ship the book to avoid such an issue and they ignored me while shipping the RARE BOOK as bound-printed matter.
I am disgusted with both companies at the moment and will never use either again.

Perfect. Solved my dilemma of needlepointing 60% angles of Jewish star. Should be a "must have" for any needlepoint vendor that sells Judaica.

I purchased a book via Biblio.com from a seller located in California USA. The book was not particularly cheap, a recent out of print book, still widely available which cost me around £40 GBP ($57). I was very interested to receive this book so you can immagine my disappointment when after several weeks the book did not arrive. The seller didn`t reply to my emails regarding the book which made me believe it was never sent.
I suspect that the greedy seller in question realised that other sellers were selling the same book for more money and decided not to send the book after all. The only positive thing in this situation is that my payment was via paypal therefore I was able to recover my money. Surely, if I had paid with another payment method I would had lost my money with this site. My advice is to be very careful when purchasing from Biblio.com, their customer service is very poor. If for whatever reason you decide to purchase from this site, I would recommend to pay only with paypal (if available at the check out) for your own protection or avoid to buy from them!

So, you've lost my book! No explanation! Not even a half-hearted apology!

This is how you treat your customers is it? To say I'm disappointed is an understatement - furious is more appropriate. I have recieved my refund, I suppose you expect me to be grateful? Well I'm not! I needed THAT BOOK! What am I supposed to do now? A refund isn't going to help me find another one and put it in my hands before 9th March!

You have clearly made absolutely no effort to locate my book. Can't be bothered? Quite how you manage to run your business is beyond me. Its pathetic! Why do you insist on using Asendia, when they are quite literally the worst international courier in the world? The reviews on Trust pilot (among others) speak for themselves, 1.6 stars - bad! But you already know that. They consistently fail. They would try to tell me that its "very rare" they have a problem, but that's a lie. It's just empty words, when the actual statistics tell me everything I need to know. Over 4 5th's of the reviews (over 80%) agree with me. Yet, you continue to use them. You know how inept they are, and I would bet you STILL try to pin blame on the book sellers and NEVER admit any fault yourselves. Well I'm telling you! It IS your fault! You use a very poor courier, YOU chose them. No one made you use them, and yet you continue your partnership with them despite their staggering ineptitude. The seller "Book Moon" did everything they were supposed to do, and provided tracking to the PO box relay location. As per instruction from biblio. Where my book was delivered AND picked up from. Biblio and their affiliated courier have lost this book.
Book sellers BEWARE! These people will ruin your reputation. Buyers too, if you use Biblio prepare to be disappointed.

They don't send you confirmation email for your order;
They don't send you update for your order;
They don't ship your order;
They don't respond to your inquiry;
And they DO charge your credit card
Avoid

Book came on time and in great condition. Excellent! The price was good too :) I would definitely use this seller again.

Waited and watched a VERY long time for a book and when I found it at a great price I ordered it IMMEDIATELY. Later that afternoon, I get an email saying my order was CANCELLED because they never even HAD the book! I was told Biblio was a TRUSTED site to buy from but I will NEVER take that chance again! Now I have to wait DAYS to get my money back AND I used paypal so I will have to again wait to transfer it to my bank account from there! HORRIBLE EXPERIENCE!

I've purchased an item from them about 2 weeks ago and by accident I typed the wrong address. I immediately caught it as soon as I received my receipt in my inbox. I emailed customer service immediately and gave them the correct address with my order number, etc. I get an email from them way later saying the item has already shipped. I've tried going back and fourth with them on getting item to correct address and they don't even seem to understand the issue. They were saying how if I had recently moved then usps would forward it to correct address. I was like "What!" That wasn't even my issue or close to what I was saying! They're saying they can't do anything about it until the product gets returned to them, which doesn't make sense because the only way would be for the people living at that address would send it back; second, it hasn't even left Texas where the warehouse is, yet (it's been two weeks since they said item shipped out, which is why I couldn't even change the address in the first place!) This company is complete garbage.

The book was delivered earlier than expected. It is a used book, but is in excellent condition. It worth the price. I'm pleased with the service and the book.

Great transaction. Order processed quickly and efficiently and book received in great condition. Thank you.

Not overpriced and prompt delivery.
I will definitely use Biblio again for books that are out of print.