BiblioReviews 102

I tried to order a title through Biblio twice over three days, from two different sellers--in both cases the order was cancelled apparently because the book was out of stock (though no actual reason for the cancellation was given in either case). I had to contact their Help page to find out what was going on, as in neither case did the order appear in my Order History (Help claimed this was because I placed the order as a guest, but this wasn't so--I was logged into my account both times); although both orders have been refunded, it just seems bizarre that two sellers would both be unable to supply a book that isn't hard to come by--not a rare volume. It almost appears as if Biblio is hosting sellers who are taking orders for titles they don't have in stock, not a good business practice. I'd have to think twice about attempting to order from them again, and I'm definitely glad I made my purchase via PayPal as opposed to directly through their site, as I suspect I might have had a much harder time obtaining refunds otherwise.

On May 3 I ordered a book for approximately $4.00 from Biblio.com and the order was cancelled. The author of the book had just passed away so I thought maybe someone else ordered it at the same time, so I ordered the same book from Ergodebook for $9.48 plus $3.99 shipping. I received an email that the book was shipped and the money was charged to my Visa No book arrived. I waited until the required 9-14 business days and called and was emailed that the book may not have been delivered due to postal error. In short, I was pretty much left with no choice but to get my money refunded after several requests to have the book sent to me after I noticed that Ergodebook now had the book I had ordered on the Biblio site at the cost of $46.78. This tells me that when a book suddenly becomes in high demand, Biblio and Ergodebooks disregards a customer who has in good faith ordered and paid for the book for the sake of receiving a better price. I can understand raising the price of a product in high demand but not at the sake of someone who has already ordered the book. Now I am left without the book and cannot pay the high prices being asked by booksellers. I think Biblio acted unethically and unfairly and I will not use them anymore. I warn other buyers to beware of having an order pulled out from under them should one of the sellers suddenly finds they are getting several orders for the item they (buyer) HAVE ORDERED AND PAID FOR.

Ordered a book for a gift. Received notice that my order was cancelled because they couldn't get a response from the book seller. This left me very little time to make other arrangements. After additional searches and two additional rare book websites, I still have no idea if I will receive the book I want. At best, this site and others like it, have a huge problem with advertising items that can actually be delivered. At worst, they are scams. Unless you have months to deal with these sites, don't waste your time.

In my first experience with Biblio.com, I purchased two books from different sellers. One book arrived within the specified time frame and in excellent condition. The other, however, has still not been delivered a month after the order was placed.

When the book did not arrive as promised, I communicated with the vendor and requested a tracking number. I was given a number that is invalid and cannot be tracked and was asked to wait another week. I waited a week and when it did not arrive, I contacted the vendor and requested a refund.

The vendor did not address my request for a refund and simply "requested" that I wait another week. I contacted Biblio to request their assistance with obtaining a refund, and they forwarded my message to the vendor who again simply responded with a "request" that I wait another week.

At this point, I feel I have waited a reasonable amount of time and then some. Further, since I was given a useless tracking number, I feel I have a valid reason for requesting a refund. I'm not sure how Biblio operates internally, but it seems like if a refund is dependent entirely upon the vendor's choice, customer service is lacking.

While neither Biblio nor the vendor was "rude" per se, the complete disregard of my reasonable request for a refund is not acceptable. My bottom line is that if you purchase from this company, there is a possibility that some of your experiences will not go well. In my case, it was a 50-50 chance of not getting my order.

Further, when things go wrong, you will have to continue to deal with them over extended periods of time, and the outcome is uncertain. This is sad because I liked the fact that Biblio indicated it has a socially conscious business model, which I liked.

I wanted to give a chance to a company other than some of the big book sellers, and it's sad how poor the customer service is by comparison. I would not recommend, and I will not purchase from them again.

I study in an Ivy league grad program and found 3 books from Biblio at $1-$ + 3 to 4 bucks shipping.

I thought there was no way they would delivery but lo and behold 12 days later they all arrived!

I'm talking about hard bound cover books. 2 in good condition and 1 marked up but still usable.

I'm still shocked. I had super low expectations and i had little to lose paying $12 with paypal loaded cost for $100 worth of books and they all arrived.

Most likely the low score is because ppl don't rate good service.

I purchased a book via Biblio.com from a seller located in California USA. The book was not particularly cheap, a recent out of print book, still widely available which cost me around £40 GBP ($57). I was very interested to receive this book so you can immagine my disappointment when after several weeks the book did not arrive. The seller didn`t reply to my emails regarding the book which made me believe it was never sent.
I suspect that the greedy seller in question realised that other sellers were selling the same book for more money and decided not to send the book after all. The only positive thing in this situation is that my payment was via paypal therefore I was able to recover my money. Surely, if I had paid with another payment method I would had lost my money with this site. My advice is to be very careful when purchasing from Biblio.com, their customer service is very poor. If for whatever reason you decide to purchase from this site, I would recommend to pay only with paypal (if available at the check out) for your own protection or avoid to buy from them!

Waited and watched a VERY long time for a book and when I found it at a great price I ordered it IMMEDIATELY. Later that afternoon, I get an email saying my order was CANCELLED because they never even HAD the book! I was told Biblio was a TRUSTED site to buy from but I will NEVER take that chance again! Now I have to wait DAYS to get my money back AND I used paypal so I will have to again wait to transfer it to my bank account from there! HORRIBLE EXPERIENCE!

Ordered a book, simultaneously with a class mate (other order). After a few weeks still not received the order. A refund was proposed/demanded. But for waiting more than a month now, the refund is not received.
Update:
The refund of this order (placed on November 11th) is now received (Friday 13th :)) .

Absolutely disgusted with the treatment and service I received by this company. I made an order before Christmas for a present and the company have not engaged in conversation with me regarding a refund and have refused to respond to the 8 or 9 emails I have sent them over the last month requesting the refund in question. I paid for the item and special delivery. This company takes your money and does not provide any goods or service. Daylight robbery!