Discover Books, LLC

DO NOT USE THIS SITE! I ordered a child's book for my granddaughter and it came in damaged. I spoke to someone at discoverbooks and the said the would replace the book no charge. The second book came in today more damaged that the first one - What travaisty...you can't reach them when you need to because they don't answer calls even though there's number and the chat and email featured aren't any better. I am asking for refund and will NEVER USE THEM AGAIN!

Recurring complaint... I purchased a book and I got the confirmation email. I tried to log into my account to track the shipment, but login attempts failed. I requested a password reset but received no email. I managed to track the package with a USPS tracking number from the confirmation email. Status was "Shipment Received, Package Acceptance Pending" and it listed my post office. I emailed customer service and was given a new delivery date. After three weeks and two delivery dates passed, I called my post office and was told the package was from a third party shipper and they haven't received the package yet. I eventually received a full refund, but I'd rather have the book which still hasn't come.

I have used a variety of online book stores and buy back places before however this has been the most dishonest experience I have encountered by a company that supposedly has fairly high ratings. Perhaps there was a dishonest employee working the day they received my book however I'm the one that got cheated in this case. I recommend reviewing their yelp and reddit forum for feedback versus some of these other sites to get more candid reviews.

This company steals your books and then changes their excuses for why they won't pay you. I have evidence of the book I sent with correct ISBN number however PiggyBook/Discover Books first claimed that they didn't receive anything in the package from the USPS. When pressed, they then said it was actually an incorrect item. When pressed again for them to provide me with evidence of how the book magically changed in transit so I could submit a USPS claim, they said they couldn't provide me with any evidence as they trash everything at the end of the day. This company is incredibly shady and I would not recommend at all.

This company is also known as Piggy Book so please avoid if you don't want them to steal your items and then make bogus excuses without ever providing any evidence.

I ordered a book on 8/16/22 and received it today 8/25/22. The book was delivered ahead of schedule, well packaged, brand new as advertised and at a better price than other online resources. I made an inquiry to customer service and within hours I received a reply from Shannon who answered my questions and insured that I would have a positive experience which I did. Thank you Shannon. Because of the way you represented Discover Books, I am certain I will be a customer of yours in the future.
Michael Allen

I worked for this company for a year and half and my facility was closed. If you ever wonder why you buy a book and it's bad it's because of the long hours, minimum wage and ridiculous goals. The books are all bought from thrift stores. That means companies like Goodwill couldn't sell the books. The top 1% best workers are treated equal to the people on their phones all day not hitting goals. This company need a replacement of all the people running it or it will always be bad!

I bought a book on Bulgaria as a gift. After several weeks, it arrived with library tags all over it and in poor condition. They had charged me $38.00 for this insanity. The company is very shady when it comes to truthful conditions of the books and also returns. Never again.

After receiving the 3 books I ordered,(All advertised as "Good," or "Very Good," condition,)
imagine my disappointment of finding one missing the title page and crayon marks throughout. Yet one more reason to ALWAYS search reviews of companies.

I purchased a book and I got the confirmation sent to my email. I tried to log into my account to track the shipping, and it wouldn't let me log in. I tried sending a password reset email to my email, but nothing came. I tried logging into my account using my auto-saved Google passwords, but that didn't work either. I wonder if my account was deleted, since I was even able to make a new account with the email that I had used for my first one. I have 0 way of checking when my package is coming and I'm pissed. Ive emailed customer service, but let's see what they say.

UPDATE: My book came in in fine. However I'm still upset about the situation with my account.

I ordered a book that never arrived. I contacted them outside the 30-day window for "returns and refunds" so too bad for me. I had been buying from them for about a year. Try another company. There are plenty of others.

They cancelled my order after one week. They are terrible!. I would give them a minus 5 star if available!.

I ordered two books from Discover In December for my grandson. I knew they were used but it said they were in "good" condition which was fine with me. They charged me $29 for both books, which was a little steep but I couldn't find them anywhere else. Well, one of the books came cut across the top! Yes, you got it, cut. Unreadable obviously. I was so shocked and irritated I tried to contact the company and couldn't get a hold of anyone so I contacted my credit card company to file a dispute. Discover books replied to my credit card company that the books were delivered in good condition, nothing wrong. So unprofessional and no integrity at all. Do not order from this company!

This company pays barely above minimum wage so I can't afford to have them take out $100 for medical. They also require a doctor note for using your paid sick day. There are so many OSHA violations still after getting multiple $6,000 fines.
Management is a joke! Will talk to the good workers about not doing enough and let the lazy people be lazy. Because Management themselves are too busy sitting at their desk playing phone games.
I am required to do more work because I do my job better, for the same pay as someone in my position. We will have 20+ people doing a job that takes half of that so we will have multiple people sitting and texting all day because or supervisor is doing the same thing.

I tried to support small business instead of evil Amazon but it ended up biting me. I ordered a book that I desperately needed but it never arrived and they couldn't offer any insight into where it went. How can you trust a business that doesn't track shipping and successful arrival to their customers outside of the U.S.?! Even their partner outside of the U.S. didn't have any information. A totally unacceptable business model that is designed for their convenience, not for customer satisfaction. Thanks for such kind customer service, Shannon, but kind platitudes only go so far when a customer has been left in the lurch.

They first gave me a used book when I bought a new one. They then sent me only one book when I bought two. They then tried to blame USPS.

I have order online and when I received the item it's not the item that I order. The information is below of this page. I received only one item

I've ordered from them many times. I always order with a coupon so I get amazing prices on books I would otherwise never find. I can spend a lazy afternoon in the hammock just perusing the listings. I've given them feedback on a category of books I routinely search for, but would get mixed in with other books I DON'T want. (The words are similar.) They fixed that for me. Now I can search for my desired category and not be floored by 1000 off-topic books. Have never been let down.

Ordered a book on 02-21 and was informed that it could take up to 14 days to receive it. Today being the 15 days I called them and was told that I was refunded the money on 02-25 without any notice to me, no email, no phone call to let me know that they screwed up or didn't have the book.

SO, I waited like an idiot for 2 weeks for a book that would never come anyway. Clearly Discover Books is the definition of a very awful customer service. In fact one could argue their customer service is non-existant. A simple phone call from Discover Books to me after I ordered to let me know that they couldn't meet their end of the deal would have done it. No they couldn't even do that.

I needed this book on the date it was supposed to be delivered because it is a required text book for a class. Again they screwed me over since they wasted my time for nothing and said nothing to forewarned me so I could have ordered the book elsewhere. I won't be ordering from this company ever again because obviously they don't care whether they fulfill their end of the deal or not.

If you are not on a schedule or don't care whether you get the book you are promised and don't care whether there is some useful interaction with a responsible company customer service, I suppose you can order from them, just be aware you are dealing with an unreliable and unprofessional company..

There are a few places that Discover Books receives their books but Goodwill is a main contributor. Cut out the over priced middle man and you can see what condition your book is in instead of a under paid and over worked employee of Discover books giving a book a exceptional rating to get numbers.

Yeah. I've been ordering a lot of books from the early 80s to mid-90s of late, and have learned that Discover Books and their affiliates sell books in poor condition. This would be fine if they were honest about it, but they're not. Each and every book I bought from them was in poor condition, but across the board Discover and their affiliates rated them as "very good" and charged accordingly. I've included two photos of books I've received from them. The one with the broken spine is "Emprise" by Michael P. Kube-McDowell (the exterior spine is so creased you can't even make out the title information). The other is "Orphan of creation" by Roger MacBride Allen. Really, they described a book with huge chunks missing from the back cover as "very good."
Because they have so many affiliated fronts, they can pull fast ones. I have a working list of store front names they use, but they most reliable way to spot them is to check the seller on Amazon. Clicking on the dealer's name for any given book will bring you to the "about page" where the seller's name and details will be listed. Discover Books affiliates with have the "Discover Books" logo just to the left. That's the third picture.

Three out of five books, all graded as "very good," are library discards with stickers, tape, stamps, etc., even though only books graded "good" or lower are, as stated on the web site, possible library discards. Shipping, however, is free.

Tracking shows that my month-old orders haven't left Toledo. USPS still awaits them. I wonder if Discovery has gone out of business and kept my money. I had previously made several orders about which I had no complaint.

Once again, I received the wrong book from Discover. They don't accept telephone calls and do not respond to email. Awful company.

I purchased a book. The confirmation email showed. I tracked the order package with the USPS tracking number from the confirmation email, I got in my email. The status was "Shipment Received by the Postal Office in a different state, but the Package Acceptance was pending" and it listed an out of state USPS post office. I emailed customer service but the email address for discover books was in incorrect The emails I sent to the email address returned undeliverable. I have no expected delivery date In regards to this order. I called my post office and was told they haven't received the package yet. I would like to have this book I ordered. Still haven't received anything.