Discover Books, LLC

Apparently, DiscoverBooks went out of business in March 2024 but they continued to take orders well after that. Orders that they could not fulfill and had no intention to fulfill. Back in March, I had placed two separate orders with them. One order via their website and the other one via eBay. Fortunately, I was able to get refunds for both orders. EBay refunded me for the one that I had placed through their website, while the order that I had placed directly through DiscoverBooks's own website was refunded by PayPal.

Quite sure they never had the book that was advertised and never intended to ship it to me. "Customer service" was a joke. Good thing the credit card company quickly recognized the fraudulent nature of the business model and refunded my money in full. Given that their website has been off-line for weeks, let's hope it means they have gone out of business.

I ordered a book that never arrived. I contacted them outside the 30-day window for "returns and refunds" so too bad for me. I had been buying from them for about a year. Try another company. There are plenty of others.

Tracking shows that my month-old orders haven't left Toledo. USPS still awaits them. I wonder if Discovery has gone out of business and kept my money. I had previously made several orders about which I had no complaint.

I ordered a book on 8/16/22 and received it today 8/25/22. The book was delivered ahead of schedule, well packaged, brand new as advertised and at a better price than other online resources. I made an inquiry to customer service and within hours I received a reply from Shannon who answered my questions and insured that I would have a positive experience which I did. Thank you Shannon. Because of the way you represented Discover Books, I am certain I will be a customer of yours in the future.
Michael Allen

The compelling autobiography "Unstoppable" by Maria Sharapova chronicles the rise of a tennis legend from Siberia to global success. Readers gain insight into Sharapova's life outside of tennis thanks to her fascinating and open writing style. While retaining a fierce competitive drive, she opens up about her battles with injuries, drug charges, and the psychological toll of playing professional tennis. "Unstoppable" is an energising read for anyone pursuing their aspirations because to Sharapova's tenacity and resiliency, which radiate through the pages. The book also discusses her relationships and personal life, providing readers a look at the person behind the athlete. All things considered, "Unstoppable" is a great book to read if you're interested in tennis, sports, or personal development.

This company pays barely above minimum wage so I can't afford to have them take out $100 for medical. They also require a doctor note for using your paid sick day. There are so many OSHA violations still after getting multiple $6,000 fines.
Management is a joke! Will talk to the good workers about not doing enough and let the lazy people be lazy. Because Management themselves are too busy sitting at their desk playing phone games.
I am required to do more work because I do my job better, for the same pay as someone in my position. We will have 20+ people doing a job that takes half of that so we will have multiple people sitting and texting all day because or supervisor is doing the same thing.

I worked for this company for a year and half and my facility was closed. If you ever wonder why you buy a book and it's bad it's because of the long hours, minimum wage and ridiculous goals. The books are all bought from thrift stores. That means companies like Goodwill couldn't sell the books. The top 1% best workers are treated equal to the people on their phones all day not hitting goals. This company need a replacement of all the people running it or it will always be bad!

I ordered two books from Discover In December for my grandson. I knew they were used but it said they were in "good" condition which was fine with me. They charged me $29 for both books, which was a little steep but I couldn't find them anywhere else. Well, one of the books came cut across the top! Yes, you got it, cut. Unreadable obviously. I was so shocked and irritated I tried to contact the company and couldn't get a hold of anyone so I contacted my credit card company to file a dispute. Discover books replied to my credit card company that the books were delivered in good condition, nothing wrong. So unprofessional and no integrity at all. Do not order from this company!

There are a few places that Discover Books receives their books but Goodwill is a main contributor. Cut out the over priced middle man and you can see what condition your book is in instead of a under paid and over worked employee of Discover books giving a book a exceptional rating to get numbers.

Don't deal with them. I am a college student who needed some extra cash and decided to sell my old college textbooks. I sent in my books to discover books and received no payment. I contacted their support team and they said on one was there to take the call. Then I contacted them a couple days and they said they cannot pay me for my books and couldn't give a reason why. The books were in great condition. I asked them to send me my books back and they refused I even offered to pay the shipping, but they said the books have been recycled. This is a professional scammer organization.

I was trying to order books from here, but my card wasn't going through so I got what I wanted elsewhere. When I checked my account I saw that I was charged anyway! Never received an invoice or receipt.

After receiving the 3 books I ordered,(All advertised as "Good," or "Very Good," condition,)
imagine my disappointment of finding one missing the title page and crayon marks throughout. Yet one more reason to ALWAYS search reviews of companies.

I've ordered from them many times. I always order with a coupon so I get amazing prices on books I would otherwise never find. I can spend a lazy afternoon in the hammock just perusing the listings. I've given them feedback on a category of books I routinely search for, but would get mixed in with other books I DON'T want. (The words are similar.) They fixed that for me. Now I can search for my desired category and not be floored by 1000 off-topic books. Have never been let down.

I tried to support small business instead of evil Amazon but it ended up biting me. I ordered a book that I desperately needed but it never arrived and they couldn't offer any insight into where it went. How can you trust a business that doesn't track shipping and successful arrival to their customers outside of the U.S.?! Even their partner outside of the U.S. didn't have any information. A totally unacceptable business model that is designed for their convenience, not for customer satisfaction. Thanks for such kind customer service, Shannon, but kind platitudes only go so far when a customer has been left in the lurch.

This is the 2nd and last time I will buy from Discover Books. Both times the books were "acceptable" at best but advertised as very good.
Try Second Sale or Thrift books instead.

Three out of five books, all graded as "very good," are library discards with stickers, tape, stamps, etc., even though only books graded "good" or lower are, as stated on the web site, possible library discards. Shipping, however, is free.

Recurring complaint... I purchased a book and I got the confirmation email. I tried to log into my account to track the shipment, but login attempts failed. I requested a password reset but received no email. I managed to track the package with a USPS tracking number from the confirmation email. Status was "Shipment Received, Package Acceptance Pending" and it listed my post office. I emailed customer service and was given a new delivery date. After three weeks and two delivery dates passed, I called my post office and was told the package was from a third party shipper and they haven't received the package yet. I eventually received a full refund, but I'd rather have the book which still hasn't come.

Deliver defective merchandise. Express regret when this is pointed out. Then make it as hard as possible to get a refund. Demand multiple sets of photos. Each nitwit who answers your email has clearly not read PREVIOUS emails. One nitwit says, "Just donate the defective merchandise. Warm regards!" But when one asks when to expect refund, next nitwit asks for return of item.

They are the WORST online merchant with whom I have ever dealt. They are either crooks or mental defectives. Or both. I only regret ZERO STARS is not an option. Avoid them like the PLAGUE or you are in for the waste of time of your LIFE.