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Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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Everything okay, but:
Former orders, no longer appearing in the basket (right corner), suddenly were added unexpectedly.
Additional taxes were showed just at the end.
I've wasted a lot of time trying to place one order unsuccessfully I now discover that I could only get ahead by accepting your cookies. It seems you have become a rather bullying outfit. Do you want customers or enemies?
You wouldn't take my credit card which is perfectly valid, so I had to give details of my debit card instead - much time wasted, and ill-will in large quantity generated - what is wrong with your organisation?
Easy to order, nice that you take American Express, I wish you'd take payPal, too (do you?), and especially I wish that it would be mandatory for booksellers of hardbacks to write whether or not the dustjacket is included. ALWAYS.
It should be stated more clearly that currency needs to be USD to be able to check out.
Love Alibris, absolute life saver when I was writing my dissertation in lockdown. My favourite source of online second hand books:-)
Glitchy today and I was already pissed off that I bought a book yesterday which was then cancelled. Poor stock management by seller?
Generally, I find Alibris easy to use. The website design is intuitive and simple to complete purchases. My only criticism is the vey poor quality of the photographs of the books on offer. Not sure if this is a limitation of your website or the quality of images provided by sellers. Condition of any book I buy is of utmost importance to me and this is often hard to asses from the very low-res pictures provided. If that could be improved it would be 5 stars from me! Thanks.
I am an old customer. Very satisfied. Old books keep many interesting ideas for subjects considered trivial today after long brain washing.
Very efficient for every book I have ordered so far. Thank you for your endless tank of old books
Really straightforward and I appreciate being able to browse through different editions of the same book from one page, including the publisher/year info. I wanted to buy a book for an incomplete collection so that was exactly what I needed!
1) The book I clicked "Buy" on was not available once I logged in. I would have liked it to be reserved for me.
2) The payment form said there was a problem with the billing address, but the "Use the same address for billing" option was ticked. How can the billing address be a problem in this case?
Very good selection of the interdisciplinary studies of literature and culture
I found very good information about the books and the sellers
First time buying, it was good price, now I need to see how long will be the arrival.
All good thank you, easy to use i would recommend to others to use thank you
The VISA card payment didn't work until I selected "Accept all purchases" at my internet bank, which I normally do not have to do when shopping online — including when I shop online from stores that are located abroad.
I would like a simpler payment solution. The current one requires me to go to my internet bank and change the permissions so that all internet purchases are allowed.
Straight forward and easy to use. Payment was easy to use as well.
Ha sido rápido y sencillo, aunque los descuentos son paupérrimos
I had to try about 6 times to get the checkout screen to move... new development I do not appreciate.
Please don't pester me any more... I've been loyal for years!
Found the book I wanted, from a bookseller that I have chosen previously: their customer service was very good.
It kept requesting my state, even though I'm in UK and it's a county and when I entered Somerset it's cancelled my order. Second time, I worked around it but I never had that before. And I never asked to be subscribed but somehow I am. Not a good experience.
Illegal cookie policy for the UK.
Illegal spam policy for the UK.
Keep your illegal policies in the USA pls.
It was a good experience. It was rapid and smooth payment was easy and the process was very smooth.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members