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BooksRun

Overview

BooksRun has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.

service
294
value
298
shipping
290
returns
145
quality
268
This company responds to reviews on average within 39 days
How would you rate BooksRun?
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New York
1 review
0 helpful votes
Follow David S.
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I ordered an expensive special edition of a book, and they did not mention that it was a library copy (and marked with stickers as such). I would not have paid as much as I did knowing it wasn't a "clean" copy. Similar library copies were priced half as much with other sellers. Check elsewhere to make sure you don't get surprised.

Date of experience: April 8, 2025
BooksRun S. BooksRun Rep
3 days ago

Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Rhode Island
1 review
0 helpful votes
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My Rescue
April 3, 2025

Lost/loaned/gave away my copy and had a craving to read it again. These guys had it at my door in just a few days. Great condition (some of these older paperbacks become unglued and brittle with time). I am sated for now, but the tyranny of dependence and need will bring me back here. My new dealer.

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 week ago

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

West Virginia
1 review
0 helpful votes
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Satisfied First Time Customer
April 4, 2025

So happy to receive a book that was listed "in fair condition" that was actually in great condition and moderately priced. This was my first purchase from your site. I will definitely order from you again.

Date of experience: March 25, 2025
BooksRun S. BooksRun Rep
6 days ago

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team

Virginia
1 review
0 helpful votes
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Great experience
April 7, 2025

The book I purchased was shipped and delivered quickly and is in like new condition, as described. I am very pleased with my purchase and will look forward to purchasing from BooksRun in the future.

Date of experience: March 28, 2025
BooksRun S. BooksRun Rep
6 days ago

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Florida
1 review
0 helpful votes
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I have had only one book out all others that the pages were falling out right and left. I was in fair condition so I'm satisfied overall but maybe on the books in fair condition should be discounted more.
Otherwise it's a genius thing you have going on and I will definitely be purchasing more books!

Sincerely

Barbara

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 week ago

Thank you for sharing your experience with us,! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

Texas
1 review
0 helpful votes
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BIG TIME BOOK " RIP OFF! "
April 3, 2025

This company will sell you a substandard book, at current market value for that book. But, when it's time to " buy back " the books. They will only give you " Pennies on the dollar, " for that same book that you had to buy at " Market value! " I had to pay $37.00 for a chemistry book, then at the end of the semester, they only gave me $1.00 for that same book. " RIP-OFF! "

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
4 weeks ago

Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team

France
1 review
0 helpful votes
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The book was packaged in a simple envelop, which for a travel from US to Europe is very light: the book was clearly damaged during transportation. I would have expected at least bubble wrap. Then to get the book I had to pay additional 10€ for customs duties, which was not planned; the cost of the book was 40€, so it represents 25% more. Knowing that I had paied for transportation and VAT... then I do not understand this extra cost.

Date of experience: March 18, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team

Washington
1 review
0 helpful votes
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Book as Decribed, Great Price.
April 9, 2025

Great experience. Arrived early, great condition. This review experiene is not good, I should not have to keep adding description info to complete review.

Date of experience: March 30, 2025
BooksRun S. BooksRun Rep
3 days ago

We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

New York
1 review
0 helpful votes
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It's easy to get the book you need
April 11, 2025

My book comes faster than from Amazon and it's always right on time before my classes start or one week into semester

Date of experience: April 1, 2025
BooksRun S. BooksRun Rep
3 days ago

Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team

Oklahoma
1 review
0 helpful votes
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Customer Service is NONEXISTENT
March 20, 2025

I rented a book, received the book and now it's not showing up in my account to return it. I have contacted customer service multiple times and not received help. There is no record in my account of the book, but my luck it's showing up on their end and I'm going to get charged for the book, penalty, etc.

Date of experience: March 10, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Tennessee
1 review
0 helpful votes
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Perfect experience!
April 3, 2025

Book shipped fast and arrived exactly as described (which is huge when you want to be sure your covers match as much as possible!). Definitely would order from again.

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 week ago

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Virginia
1 review
0 helpful votes
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Happy customer
March 7, 2025

I had a great experience purchasing my book from this company. The book was exactly as described, in pristine condition, and was shipped quickly. I will definitely return for future purchases. Thank you.

Date of experience: February 25, 2025
BooksRun S. BooksRun Rep
1 week ago

You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team

Virginia
1 review
0 helpful votes
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Prompt, efficient service
April 6, 2025

I was surprised at how quickly I received my order. The packaging was more than adequate, and I'll definitely use BooksRun for further book purchases.

Date of experience: March 27, 2025
BooksRun S. BooksRun Rep
6 days ago

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team

Georgia
1 review
0 helpful votes
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Coding Books
April 5, 2025

I ordered two books from this company and received them in a reasonable amount of time. They are in great condition. Pricing was good. I am very satisfied with this vendor.

Date of experience: March 26, 2025
BooksRun S. BooksRun Rep
6 days ago

We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team

Georgia
1 review
0 helpful votes
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Fantastic.
April 17, 2025

Easy ordering, fast delivery, and the book was in better condition than they described. I am very satisfied.

Date of experience: April 5, 2025
BooksRun S. BooksRun Rep
3 days ago

Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team

Maine
1 review
0 helpful votes
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Great experience
April 17, 2025

My books were shipped quickly and they are in almost new condition. I will be happy to purchase from BooksRun any time.

Date of experience: April 5, 2025
BooksRun S. BooksRun Rep
3 days ago

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

Florida
2 reviews
0 helpful votes
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Speedy
April 6, 2025

Ordered two books through Abebooks. Com, used books, sub search.
The process was quick and easy AND books arrived way ahead of stated arrival.
A excellent rating is warranted.

Date of experience: March 27, 2025
BooksRun S. BooksRun Rep
6 days ago

We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Texas
1 review
0 helpful votes
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Hassle-free textbooks
February 28, 2025

BooksRun made acquiring the textbook for my son's dual credit course pain-free. The book was better than described, competitively priced, and arrived quickly. They go above and beyond to ensure customer satisfaction, and, bonus, they facilitate the buyback process - making the entire experience hassle-free.

Date of experience: February 18, 2025
BooksRun S. BooksRun Rep
1 week ago

Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team

Wisconsin
1 review
0 helpful votes
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Excellent experience!
April 6, 2025

The book arrived in fine condition in user-friendly wrapping, well before the estimated delivery date. Thank you!

Date of experience: March 27, 2025
BooksRun S. BooksRun Rep
6 days ago

You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team

Michigan
1 review
0 helpful votes
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As expected
April 6, 2025

The complete transaction went as expected.
The description and condition of the volume were depicted accurately.

Date of experience: March 27, 2025
BooksRun S. BooksRun Rep
6 days ago

Hanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team