BooksRun has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.
I ordered an expensive special edition of a book, and they did not mention that it was a library copy (and marked with stickers as such). I would not have paid as much as I did knowing it wasn't a "clean" copy. Similar library copies were priced half as much with other sellers. Check elsewhere to make sure you don't get surprised.
Lost/loaned/gave away my copy and had a craving to read it again. These guys had it at my door in just a few days. Great condition (some of these older paperbacks become unglued and brittle with time). I am sated for now, but the tyranny of dependence and need will bring me back here. My new dealer.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
So happy to receive a book that was listed "in fair condition" that was actually in great condition and moderately priced. This was my first purchase from your site. I will definitely order from you again.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
The book I purchased was shipped and delivered quickly and is in like new condition, as described. I am very pleased with my purchase and will look forward to purchasing from BooksRun in the future.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I have had only one book out all others that the pages were falling out right and left. I was in fair condition so I'm satisfied overall but maybe on the books in fair condition should be discounted more.
Otherwise it's a genius thing you have going on and I will definitely be purchasing more books!
Sincerely
Barbara
Thank you for sharing your experience with us,! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
This company will sell you a substandard book, at current market value for that book. But, when it's time to " buy back " the books. They will only give you " Pennies on the dollar, " for that same book that you had to buy at " Market value! " I had to pay $37.00 for a chemistry book, then at the end of the semester, they only gave me $1.00 for that same book. " RIP-OFF! "
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
The book was packaged in a simple envelop, which for a travel from US to Europe is very light: the book was clearly damaged during transportation. I would have expected at least bubble wrap. Then to get the book I had to pay additional 10€ for customs duties, which was not planned; the cost of the book was 40€, so it represents 25% more. Knowing that I had paied for transportation and VAT... then I do not understand this extra cost.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
Great experience. Arrived early, great condition. This review experiene is not good, I should not have to keep adding description info to complete review.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
My book comes faster than from Amazon and it's always right on time before my classes start or one week into semester
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
I rented a book, received the book and now it's not showing up in my account to return it. I have contacted customer service multiple times and not received help. There is no record in my account of the book, but my luck it's showing up on their end and I'm going to get charged for the book, penalty, etc.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Book shipped fast and arrived exactly as described (which is huge when you want to be sure your covers match as much as possible!). Definitely would order from again.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I had a great experience purchasing my book from this company. The book was exactly as described, in pristine condition, and was shipped quickly. I will definitely return for future purchases. Thank you.
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
I was surprised at how quickly I received my order. The packaging was more than adequate, and I'll definitely use BooksRun for further book purchases.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
I ordered two books from this company and received them in a reasonable amount of time. They are in great condition. Pricing was good. I am very satisfied with this vendor.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Easy ordering, fast delivery, and the book was in better condition than they described. I am very satisfied.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
My books were shipped quickly and they are in almost new condition. I will be happy to purchase from BooksRun any time.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Ordered two books through Abebooks. Com, used books, sub search.
The process was quick and easy AND books arrived way ahead of stated arrival.
A excellent rating is warranted.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
BooksRun made acquiring the textbook for my son's dual credit course pain-free. The book was better than described, competitively priced, and arrived quickly. They go above and beyond to ensure customer satisfaction, and, bonus, they facilitate the buyback process - making the entire experience hassle-free.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
The book arrived in fine condition in user-friendly wrapping, well before the estimated delivery date. Thank you!
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
The complete transaction went as expected.
The description and condition of the volume were depicted accurately.
Hanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team