Overview
BooksRun has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.
Super easy! Sold a number of books and will use them again.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
They said the book I purchased from Ebay and sent to them was a counterfeit, but they would not give me any money or even return it.
Greetings, Please note that we take this matter very seriously, as counterfeit items are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code). The items deemed counterfeit are eligible for confiscation and forwarding to the relevant publisher for investigation, who reserves the right to dispose of the item as well in case it is proved to be inauthentic. In case the item is confirmed to be an authentic one, it is returned and paid for by us. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I had a great time ordering my book and I got it early! Booksrun is doing a great job!
BooksRun has always delivered as promised. And the books are always of good quality. I recommend them as a seller.
I never received my payback check. I got an email that it had been paid on December 6th and would arrive within 20 days and I never received it.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
Great service from a awesome company. Fast shipment!
BooksRun was easy to deal with. I sent them my book and received a check in the mail.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
I sent you an email and you never responded. I will never use your company again and I will ensure everyone I know doesn't use it either
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
I have emailed several times with no response. Wasted $$. Super disappointed. Terrible customer experience.
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Was so happy to find a copy of this title; the book arrived in a timely fashion and was in great condition. Thank you!
The book was lost in transit. Bookrun was very slow to respond and then wanted me to initiate a USPS search. They had the tracking number and required information. I feel it was their responsibility to track their shipment. The loss was never made right.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I had no problems getting the textbook I needed and returning it. It was in good shape and I appreciated the simple return.
The book I ordered was as described. It came in a very timely manner. The price was very reasonable.I was very pleased with this experience and would not hesitate to use again
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Quoted me a price for a book, and then refused to pay once I sent them the book. Customer service has consistently played dumb and refuses to help me.
Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
My order arrived in a timely manner and in the condition advertised. I will certainly consider purchasing from them in the future.
Very pleased with the fast delivery and good condition of the book I ordered. Thank you for the great service and for saving me money!
Rapid free delivery for high quality used books at fantastic prices adds up to a great book. Seller.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I received the book exactly in the condition advertised. Although a bit late, it was in decent condition and the exact edition I needed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team