• Knetbooks

Knetbooks

Ratings On Other Platforms

Trustpilot
3.7 / 5
ResellerRatings
2.7 / 5
Better Business Bureau
3.7 / 5

Overview

Knetbooks has a rating of 3.77 stars from 1,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner, and fast delivery. Knetbooks ranks 3rd among Textbook Rentals sites.

  • Quality
    889

Proactively asks for customer feedback

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 65.7%
Positive
190
Neutral
12
Negative
87

Instant Feedback

5,576 reviews

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Positive highlights

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Critical highlights

  • Customer service was rude, and this company is a scam.
How would you rate Knetbooks?
Top Positive Review

“Quick delivery and books in good condition”

Sara M.
1/15/24

Found both books needed for classes with no problem. Chose the rental option, glad to see there is an opportunity to purchase at the end of the rental period. I signed up for text notifications which sent me a tracking number for my package a day after I submitted the order. Books came in within the week. I will say though I was expecting to get the tracking number via email too so that was a little weird. But both books came in great condition and the packaging can be reused for the return.

Top Critical Review

“Cancelled Order Without Warning”

Tovah K.
2/11/24

I placed an order for a book around the time my program was starting, I entered correct payment and shipping information for it, Knetbooks confirmed my order and charged my card (the correct amount was taken out of my account), and Knetbooks cancelled my order without warning two days later claiming something was "inconsistent" with my payment information. I reached out several times for clarification on the issue and to offer more information if necessary, and never got a response. Now I am stranded without the book and have missed 2 weeks of school content because of this issue. Thanks for nothing!

Reviews (1,086)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (109)
Thumbnail of user saram1653
1 review
0 helpful votes
January 15th, 2024
Verified purchase

Found both books needed for classes with no problem. Chose the rental option, glad to see there is an opportunity to purchase at the end of the rental period. I signed up for text notifications which sent me a tracking number for my package a day after I submitted the order. Books came in within the week. I will say though I was expecting to get the tracking number via email too so that was a little weird. But both books came in great condition and the packaging can be reused for the return.

Reason I chose this business:

Cheapest price online for rentals

Reason I chose this product:

Products were required for class

Quality
Thumbnail of user aalmaam
1 review
0 helpful votes
January 29th, 2023
Verified purchase

Very seamless and easy. Def legit, seemed skeptical but all good

Reason I chose this business:

Cheapest option i could find, to fit my budget

Reason I chose this product:

Needed it for a class

Quality
Thumbnail of user ecampuss
Erin C. – Knetbooks Rep

Thank you for shopping with us! -Knetbooks

Thumbnail of user jenniferz639
0 reviews
0 helpful votes
January 14th, 2022
Verified purchase

Edited: I called and they fixed the problem. I don't think they respond to emails. If you have an issue, call first.

I rented a textbook for a summer class. I returned the textbook in September even though it was due the following December. I received multiple emails to return the book. I did! I've reached out multiple times and no response. Will not be using in the future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arielg126
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Saved almost $100 by renting my book instead of purchasing it through Amazon. The delivery was quick and I received my textbook faster than expected.

Reason I chose this business:

Lowest price

Reason I chose this product:

Assigned textbook

Quality
Thumbnail of user abbieh24
2 reviews
0 helpful votes
August 19th, 2021
Verified purchase
• Updated review

Twice Amazon has failed me as I attempted to rent textbooks from them, once sending the wrong textbook altogether, and the second time, not promising to get it to me until my three-week crash course was over. Knetbooks not only beat Amazon's shipping time by almost 3 weeks but they sent me the correct book. Mind blowing.
I will no longer be renting textbooks through Amazon! So glad I found Knetbooks!

Reason I chose this product:

Grad class required textbooks.

Quality
Quick shipping!
May 25th, 2021
Verified site experience
• Previous review

Quick shipping! So much faster than Amazon!

Reason I chose this business:

Need the book ASAP!

Thumbnail of user nataliek190
1 review
0 helpful votes
August 12th, 2021
Verified purchase
• Updated review

Knetbooks made getting my textbook so easy. I did not have to spend a great deal of money and I do not have to worry about trying to sell my book back to someone. Other places in the past said they would buy my book back and then would not do it. Renting like this is awesome. They sent me a brand new book in excellent condition. I can't wait to use them again in the future.

Reason I chose this business:

Cheapest and easiest with the book I needed.

Reason I chose this product:

This is the book I needed for my class and Knetbooks was the only company who had it in stock, could send it right away, and was less expensive in the long run.

Quality
Thumbnail of user ecampuss
Erin C. – Knetbooks Rep

Thank you! -Knetbooks

Thank you
August 4th, 2021
Verified site experience
• Previous review

Thank you. It was simple so far.

Reason I chose this business:

Cheapest and easiest with the book I needed.

Thumbnail of user tovahhklein
1 review
0 helpful votes
February 11th, 2024

I placed an order for a book around the time my program was starting, I entered correct payment and shipping information for it, Knetbooks confirmed my order and charged my card (the correct amount was taken out of my account), and Knetbooks cancelled my order without warning two days later claiming something was "inconsistent" with my payment information. I reached out several times for clarification on the issue and to offer more information if necessary, and never got a response. Now I am stranded without the book and have missed 2 weeks of school content because of this issue. Thanks for nothing!

* Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping
Thumbnail of user lahelab
1 review
0 helpful votes
July 15th, 2021
Verified purchase

Site said it was the book and launchpad but only received hard copy of book. The main reason I bought it was because it came with the launchpad access that was required for my class. Now I have to spend extra money to get a product I never received.

Reason I chose this business:

Low price and rental option

Reason I chose this product:

Good price for launchpad and loose leaf copy of book

* Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user michellem3023
1 review
0 helpful votes
September 18th, 2021
Verified purchase

After flipping through the pages, everything in the book seems present and in good quality. My only other comment would be that the cover/title pages are oddly folded because for some reason they are bigger than the normal page. Not really a negative comment as it does not really bother me but just left me a little confused. Other than that, I am happy with my order!

Reason I chose this business:

I found Knetbooks while I was searching through sites that had the book I was looking for. On many other sites, the book was double the price.

Quality
Thumbnail of user i.w1
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Easy ordering and quick delivery. I also appreciated updates on the status of my order.

Reason I chose this business:

Because you offered fast shipping options.

Reason I chose this product:

Required reading for college course.

Quality
Thumbnail of user jennifera1333
1 review
0 helpful votes
September 8th, 2021
Verified purchase

Knetbooks shipped my item quicker than anticipated, especially considering I ordered right before a holiday weekend. The book arrived in great condition. I appreciate the clear communication on how to return textbooks once the rental period is over.

Reason I chose this business:

Knetbooks offered the best rental prices for the textbooks I needed.

Reason I chose this product:

Product was required for a class.

Quality
Thumbnail of user mariana.
1 review
0 helpful votes
August 28th, 2023
Verified purchase

Knetbooks is very good for finding textbooks at cheaper prices, especially with the free shipping even with the return. Just be sure to take a picture of your book's condition when it arrives; I assumed the wear and tear for the first workbook I rented was to be expected, but upon returning it I got charged full price for its condition. Just have evidence of how the book arrived, take care of it, and easy to send back.

The person was informative and clear, but the core issue was not resolved. Not the person's fault though.

Reason I chose this business:

I hate spending money and this helps lessen that, especially for how ridiculous textbook prices are. Always find online or rent if you can, buying is last resort (and even then, aim for second hand/used).

Reason I chose this product:

Required for myASL interpreting course

Service
Quality
Thumbnail of user baileym177
1 review
0 helpful votes
July 9th, 2021
Verified purchase

The book came in a timely manner as well as was clean without highlighting or signs of excessive use like some other rental book companies have.

Quality
Thumbnail of user gracem914
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Good delivery date and quality product. I love that I get discounts as a perk of being a member

Quality
Thumbnail of user sreekanthg4
1 review
0 helpful votes
April 5th, 2024
Verified purchase

Quick and easy checkout. Easy way to rent textbook thank you

Reason I chose this business:

Rent a text book

Quality
Thumbnail of user randis109
1 review
0 helpful votes
March 3rd, 2022
Verified purchase

This is my favorite website for finding textbooks. They have the best prices that I've found for used rentals and I haven't had any issues thus far. Truly a hidden gem!

Reason I chose this business:

The lowest cost with the highest quality rental textbooks.

Reason I chose this product:

I chose the textbook based on my course reading requirements.

Quality
Thumbnail of user raedens
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Please refund me, after waiting over a week for my order to process I had to cancel and buy it for much more on campus.

Reason I chose this business:

Cheaper price

* Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user irinak97
1 review
1 helpful vote
May 13th, 2021
Verified purchase

I love an experience. I ordered books from this company many times and always was happy.

Thumbnail of user keanub2
1 review
0 helpful votes
August 30th, 2021
Verified purchase
• Updated review

Great! User friendly and the book was available. It came packaged nicely

Reason I chose this business:

I usually utilize CHEGG, however I wanted to try a new company

Reason I chose this product:

Needed it for college

Quality
Great!
August 22nd, 2021
Verified site experience
• Previous review

Great! User friendly and the book was available

Reason I chose this business:

I usually utilize CHEGG, however I wanted to try a new company

Thumbnail of user savannahl74
1 review
0 helpful votes
January 25th, 2023
Verified purchase

I'm glad I found a site that I could order cheaper books on and they came in good condition

Quality
Thumbnail of user jessicaw1930
1 review
0 helpful votes
October 29th, 2022
Verified purchase

I could not find these books available on any other sites for rent, so I was excited to find them here…and at that price too! Just incredible! The two books have a slider cover that holds them together, and that was a little worn, but the actual books are in perfect condition! I was so pleased finding them, I expedited my order and will be ordering from here again!

Reason I chose this business:

Found the books I needed and at an amazing price!

Reason I chose this product:

These books were needed for my college class.

Quality
Thumbnail of user elizabethr2511
1 review
0 helpful votes
July 30th, 2023
Verified purchase

For some reason, my first order was cancelled by you. I went to the site and sent an email and got no response at all. You need to list a phone number for those that have issues as this issue was with you and not me. I then reordered what I wanted, although one of the book's price went up $10.00 from the day before when I first ordered it. On a positive note, i did receive the order the second time and it was not cancelled.

I got NO customer service. You guys cancelled my order for some reason, and then charged me $10 extra dollars the next day when I ordered again.

Reason I chose this business:

I chose Knetbooks because 1) Amazon no longer offers rentals and 2) even though I ordered during the summer, your rentals are not due until the end of the semester in December. For that, I am thankful.

* Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user robynw96
2 reviews
0 helpful votes
January 15th, 2024

Cancelled my order because they said their system said my payment information was suspicious. It's the payment I use all the time so there was nothing suspicious. They cancelled it right away but still took my money so now they are holding up $150 of my money that I need to actually purchase a book. This company seems shady. No live chat, no phone number to call. You just have to sit and wait for them to return an email while they hold onto your money. I will never order from here again. I better get my money back.

* Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Thumbnail of user julien891
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Ordered (for purchase) and had my order cancelled and (mostly) refunded three days later without any notification. Only way I knew was the refund showed up on my credit card. Notification so I could find an alternative should be an automatic part of their order system.

Reason I chose this business:

They had the book I needed.

Reason I chose this product:

Because I needed it for my studies.

Quality
Thumbnail of user sulmat
1 review
0 helpful votes
January 26th, 2023
Verified purchase

Thanks a lot for helping me out… Was in dire need for the textbook and found Knetbooks had it so, without hesitation I ordered and got here just in time…

Reason I chose this business:

All my needs were met and was an easy order placement…

Quality

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From the business

Shop textbook rentals and get free shipping on every order. Use the money you saved renting textbooks to have a pizza party, fill up your gas tank or buy groceries.

Company Representative

Thumbnail of user ecampuss
Erin C.
Typically responds within 9 days

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3.8
1,086 reviews
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