BiggerBooks

Great cute to get this book from for my class, a lot cheaper than other options and came in perfect condition and fast

On 12/22/21, I used bookscouter to price compare an ebook. I had the buy option selected, and the cheapest price belonged to biggerbooks. I clicked buy, and it took me to the shopping cart in biggerbooks. I checked out and nowhere did it say this was a rental (see attached). I called biggerbooks to ask for a refund or an $8 price match. Initially, they refused to do either.

Update: on 12/28/21, a biggerbooks social media specialist saw this review and apologized explaining the prior customer service rep did not fully understand their return policy. She refunded my entire amount.

I would be happy to purchase from here again.

Love the options of how long to rent for and also shipping estimates depending on how quick one wants their books. My book shipping turned out late and so in the end I cancelled.

Ordered a book set, waited for email for shipping confirmation, used their chat (chatted with *) to ask for an order status, and was told it was cancelled (not by me) without any explanation other than security.
Bigger Books is quick to take my money when I placed my order but was told that my refund would take 5 days to process. What a crock of $#*!.

*Personal information redacted by admin

Excellent work. This is no ordinary shop, i like the high level of service and personal approach. A special thanks to Mary the consultant, who has helped me more than once in choosing gifts for friends

This order was cancelled by BiggerBooks with no explanation. I have reached out several times to get an explanation, but they do not bother to reply. Customer communication and satisfaction is very poor.

I have received no response to my multiple emails to customer service. They have cancelled my order and completely ignored me.

Ordered something that apparently is not in stock or available, but I've received no communication saying anything about it.
I'll give them a couple of more days before demanding a refund.
Not confident that will happen at this point.

I received my text book almost two weeks after the expected shipping date, so I returned it. I try to support businesses other the Amazon. I was willing to wait for the book, but I needed it for a class and companies also need to do their part and get shipments out as promised.

I was given free shipping and not charged a restocking fee because my book arrived so late. I was very happy with that outcome.

Experience = poor. Book ordered was not sent. The End.

No response. Not good.

Could not guarantee books I bought. Horrible experience

EBooks are awesome for textbooks bc it's easier to find information (which is handy for assignments and open book exams). Delivery was quick and the site used to read the book seems good. And it was a lot cheaper. Definitely pleased.

Never received it. Disappointing!

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The worst experience buying in this company.
There are not a manager to complain about. Horrible customer service!

My issue was unsolved because there are not managers to complain about. Just a vary cold chat

Glad I found this collection of books for my grandchild for Christmas! Thank you!

Efficient process and quick shipment. They had the book in stock when other sites were back ordered for weeks.

No book. No communication. What else is there to say?

Product arrived as expected.
The oversized cardboard wrapping caused the mail carrier to bend the product.
Next time, I wish more size-appropriate packaging would be used.
Thanks!

When I purchased the book that I needed for school, I did not get a receipt for the order or any sort of confirmation for the purchase. Then there was no direct contact number to discuss the situation. I reached out using their chat session. Thinking I was texting with a robot, I explained to the agent about not getting a receipt and after a few minutes passed, he located my order and emailed the receipt. He explained that there was a glitch with their system and apologized for the mishap. This was my first experience ordering from BiggerBooks. Not sure if I would order again but if I do, I will be sure to read the reviews with low ratings.

I had not received a receipt for the purchase of my book. The customer service experience that I used was the chat session as I could not find a direct phone line for the company. The agent was helpful and found my order and apologized that there was a problem with their system sending out receipts on that particular day that I ordered the book. Once he found my order, he emailed the receipt to me and confirmed the date the book would be delivered.

I ordered the printed version of this book as the university already provided me with a free digital copy. The site had it listed as such and the price difference for the print was even higher than the digital versions. They sent me the digital copy anyway! I will be sending it back and am so disappointed they wasted my time and money.

I purchased a book for $40. I used the book for a 7.5 week course. When I attempted to return the book I was offered $4.40. However, their policy is the minimum return has to be $5.00. I now know why I usually use Chegg for my textbooks. This was my first and last time w/BiggerBooks. Beware!

I've never ordered from Bigger Books before and the purchase transaction was seamless! Had to find a good quantity of textbooks for a class that was added last-minute. Dealing with multiple vendors is rough but my BiggerBooks transaction was easy. Thank you BiggerBooks!

I ordered from Bigger Books because they had expedited shipping and could get my order to me in time for a conference. Without any warning or communication, my order was canceled, and by the time I found out it was too late to re-order from BiggerBooks or anyone else.

They basically said the order looked suspicious and canceled it. I'm not sure I believe them 100%. Considering the specific book, and addresses, and credit card security I'm not really sure who would want to commit fraud buying this specific book. No effort was made to check with me, and I missed the mark with my customer. Please note that sometimes businesses have to put in the address strangely, because a lot of online ordering/web sites make no accommodation for business or warehouse addresses that need to include job names for receiving purposes, so we have to fit it in the best we can.

The title on the spine is Camp-March Stories of the Santa Fe Trail by Wilson and Taulor.
There is slight wear on the spine, but about 1/3 of the pages had never been cut apart by the binder. The inside of the book is in never-read condition. I used a sharp knife to separate them, and the result is I cannot tell the pages a separated from the ones cut by the binder. The shipment arrived several days before I expected it.