Overview
BooksRun has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.
The book came when promised and was in the condition advertised. I will be back for more once I catch upon my reading list.
GREAT books for the price, fast shipping. Once I paid, the books were shipped quickly and came in good condition.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
BooksRun provided a used version of an uncommon book. The book arrived promptly & in excellent condition. Overall, a very good experience.
Received books in a timely manner. They were exactly what I needed.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
I'm so grateful to have found BooksRun- this has been by far the best way to sell my books. The process is quick and simple. Thank you!
The seller did a fine job getting the book to me in timely fashion.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
The book was everything as advertised and it has proven to be quite a blessing to our Ladies Bible Study.
My text book I needed for school was missing 2 chapters. I emailed customer service and never received a response back. That is dropping the ball in my eyes.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
It took some time, but I did get paid for the books I sent in. Highest price anywhere for the used textbooks that were lying around. Thanks, BooksRun
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
I was surprised by how quickly my order shipped and how quickly it got to me. The book was brand new! It didn't even look like it had ever been opened! I'll for sure be ordering books from here in the future.
We are happy to hear that you liked the item! - BooksRun Team
The price was great as was the delivery. I would purchase from this seller again.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
I was nervous about the condition of the book and whether or not the book would come as described but BooksRun delivered as agreed upon. Thank you!
It's intrusive. I would not have purchased from you if I had known you would be emailing spamming me.
Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
When you ask for feedback you need to identify what the person purchased. I buy a lot of books. Don't know which one I bought from you.
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
BooksRun advertised a book for sale claiming it was in "very good" condition. When the book arrived I found it had extensive underlining (in ink) and margin notes. The book industry has some pretty objective definitions of what "very good" condition is. The book I got was about 3 or 4 grades down from that - either "poor" or "reading copy" would be about right, or maybe "acceptable" - but that'd be a stretch. Among other things, "very good" includes the words "any defects noted." BooksRun did not note any such defects.
I've bought over 100 books online and on a couple of occasions some book hasn't arrived to me as advertised. In all those cases the seller immediately responded by saying either "here's a complete refund, sorry, go ahead and keep the book" or else sent me a UPS return label so I could send the book back to them at no cost to me (other than my time packing and dropping off the book). That's the level of customer service I've come to expect.
Not BooksRun! First they took a long time to respond. Then they wanted several pictures - multiple pictures of the damage, plus two separate pictures of different labels they'd attached to the book; one on the spine, one on the back. Then an approximately one-week wait. Then they replied "We declare/decide that the book is really in very good condition" and offered me a 20% discount. Also they refused to accept the book and/or issue a refund if I sent it back to them.
Note that the definition of "very good" I used, was Biblio's, and BooksRun sold me this book via Biblio. But many other industry-standard definitions say the same thing, use the same criteria.
If you love doing business with false advertisers who baldly lie that a book's in a better condition than it really is, and follow up with very aggravating bureaucratic runaround, evasion, and denial of both fact and responsibility, suit yourself - go ahead and buy yourself a headache, or a series of them.
If you want a quality book backed up by good - or even half-decent - customer service, pay attention to the name of the company and run away from BooksRun as fast as you can!
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Easy to find, happy to find. Look forward to get my order when it arrives. Wii probably order again.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Afforable, available, quick shipping.
Had exactly what I needed
Received quickly Nothing else to say
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
This was my first time dealing with this vendor.
Book arrived ON TIME and in the condition expected.
VERY pleased.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
The book was exactly as described, it was affordable, and it was delivered on time. That's what we're all hoping for, right?
I love reading a review of an off-the-grid fantastic book, finding an online source for it, ordering it with ease and having it appear just a few days later, tightly, neatly packaged, without my need to use a fine tracking option. So it was with Booksrun! Thanks, I'll be back.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team