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BooksRun

Overview

BooksRun has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.

service
294
value
298
shipping
290
returns
145
quality
268
This company responds to reviews on average within 39 days
How would you rate BooksRun?
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Connecticut
1 review
0 helpful votes
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Book return
April 6, 2025

Easy, quick process. Paid as promised. Would not hesitate to use BooksRun again reimbursement was fair for book return.

Date of experience: March 27, 2025
BooksRun S. BooksRun Rep
6 days ago

We are so happy to be of help to you! Hope to work with you again! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Used books
April 3, 2025

My books arrived in good condition with no delay. When books are out of print or expensive to buy new, it is good to have sources for obtaining them 8n good condition.

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 week ago

Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team

Michigan
1 review
0 helpful votes
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Problem resolved
January 30, 2025

I had to reach out to BooksRun to find an overdue payment. After a few back and forth messages, it turns out that the USPS was the culprit. The postmark matched what BooksRun said, but it took six weeks to get to my mailbox. All is good now - problem resolved.

Date of experience: February 15, 2025
BooksRun S. BooksRun Rep
3 months ago

Greetings, We apologize for any delays in giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team

Washington
1 review
0 helpful votes
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Excellent service
April 6, 2025

I am very happy with the delivery and overall experience. It is a trustworthy service and the prices were lower than other companies. I definitely recommend it.

Date of experience: March 18, 2025
BooksRun S. BooksRun Rep
1 week ago

We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Maine
2 reviews
1 helpful vote
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Complete satisfaction
March 3, 2025

The book was as described (very good) or even better as it appears not even read previously and the shipping was so fast...not only was it shippied as promised within 24 hrs but it also arrived within 2-3 days...the best I have experienced in ordering many many used books.

Date of experience: February 21, 2025
BooksRun S. BooksRun Rep
1 week ago

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team

Florida
1 review
0 helpful votes
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I have had only one book out all others that the pages were falling out right and left. I was in fair condition so I'm satisfied overall but maybe on the books in fair condition should be discounted more.
Otherwise it's a genius thing you have going on and I will definitely be purchasing more books!

Sincerely

Barbara

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 week ago

Thank you for sharing your experience with us,! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

Nebraska
1 review
0 helpful votes
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It's good to find this unusual book
March 25, 2025

I can't say anything about the book. It's a birthday present for my son who's interested in the topic. I do hate, though, all the rigmarole I have to go through to submit this review. I'd give them five stars if they'd delete this torture.

Date of experience: March 15, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

North Carolina
1 review
0 helpful votes
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Decent Experience
April 6, 2025

I didn't have trouble ordering and they shipped the book fast. My only concern is the book is in raggedy shape, which I don't care, but when I send the book back I don't want to be held accountable for a book that's already messed up.

Date of experience: March 14, 2025
BooksRun S. BooksRun Rep
4 weeks ago

Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team

Montana
1 review
0 helpful votes
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Saxon Math Book
March 18, 2025

I ordered a Saxon Math book. I understood that it was pretty used, but I didn't expect it to be falling apart and have pen answers written in the book to all the beginning questions. It is in pretty terrible shape, I wish there had been a clearer description and pictures to show what condition it was really in.

Date of experience: March 8, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team

Maryland
1 review
0 helpful votes
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Supposed to be new but access code was used
March 1, 2025

I paid full price for a new version of this book but there were post-its in the book and the access code was used. I reached out to customer service and they responded initially, I sent them the photos they requested, but haven't heard from them since after sending 2 follow-ups. Could have purchased a brand new book with access code cheaper directly from the publisher it turns out. Waste of money and my time.

Date of experience: February 19, 2025
BooksRun S. BooksRun Rep
1 month ago

Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

District of Columbia
1 review
0 helpful votes
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Do not trust this company
April 6, 2025

I sent books to sell and they magically didn't receive the books I sent but received others that were not sent. Terrible customer service.

Date of experience: March 27, 2025
BooksRun S. BooksRun Rep
4 weeks ago

Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team

Massachusetts
1 review
0 helpful votes
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Good first experience!
April 8, 2025

Often I look for used books for my academic courses. A search for used books brought be to BooksRun, where I found a new book for nearly the same price as a used book.
My only issue is that the book I purchased has what appears to be a light gouge across the top of the pages, but that's probably from shopping and handling. Otherwise - great experience and great service.

Date of experience: February 21, 2025
BooksRun S. BooksRun Rep
6 days ago

We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team

Colorado
1 review
0 helpful votes
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Fast Delivery/Little Beat Up
March 29, 2025

The book arrived earlier than expected, which was nice, but it was a little more "used" than I would have liked. I understand I bought a used book though. LOL I would probably buy from them again.

Date of experience: March 19, 2025
BooksRun S. BooksRun Rep
1 week ago

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team

Oregon
1 review
0 helpful votes
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Great experience with book I needed.
March 29, 2025

Good experience. I got the book I needed that helped me with my class. The book got to me within a timely manner. I don't have any complaints about the process.

Date of experience: March 19, 2025
BooksRun S. BooksRun Rep
1 week ago

We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Michigan
2 reviews
0 helpful votes
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Book Return
April 3, 2025

Book Run was very easy to navigate and look up the books I wanted to sell. I wasn't going to use these books anymore and to be able to receive payment for them was a huge bonus.

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 week ago

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

New Hampshire
2 reviews
0 helpful votes
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Totally Professional
April 3, 2025

I have dealt with Book Run before. They offer a wide selection. Material arrives when promised. I endorse them without reservation.

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 week ago

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Washington
1 review
0 helpful votes
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Excellent.10+service
April 3, 2025

Came when they said they would excellent condition wonderful to find a reputable book dealer I will be back 🥰

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 week ago

That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team

Illinois
1 review
0 helpful votes
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Prompt & Fair
April 6, 2025

Prompt and fair response to the sale of my text book. Would definitely recommend BooksRun in the future.

Date of experience: March 27, 2025
BooksRun S. BooksRun Rep
6 days ago

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Delaware
1 review
0 helpful votes
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This book has helped our library collection!
April 3, 2025

Katekyo Hitman Reborn! Has been a series in our collection since 2007 and not having volume 9 has been very frustrating for a long time but now we have it thanks to you!

Date of experience: March 1, 2025
BooksRun S. BooksRun Rep
1 week ago

You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team

Michigan
2 reviews
0 helpful votes
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Excellent Source for Book Sales
April 3, 2025

BooksRun was very easy to use, fair pricing & quick payment. I will definitely use this source again!

Date of experience: March 24, 2025
BooksRun S. BooksRun Rep
1 week ago

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team