Overview
BooksRun has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.
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Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
I'm ok with a worn book, and these pages are stuck together more than I expected, which is tearing at pictures, but that probably would have been ok. But the water damage in this book seemed to create mold throughout, which is not ok I'm going to have trash it
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
My book was noted as very good condition. However the cover was torn, it was a bit dirty and the binding was cracked. I've requested a refund which would include free return shipping but haven't gotten a reply. It's not worth returning but I want my money back. Will not buy from them again.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
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We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
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Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
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Thank you for your positive feedback, Sandra! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the positive review, Nadyne! - BooksRun Team