Overview
BooksRun has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner and customer service. BooksRun ranks 2nd among Textbook Rentals sites.
I submitted my books in a timely manner and was able to track everything, but the check never arrived.
Greetings, We apologize for any delays in giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
I have a pile of books to read, but when this one arrived I put all the others aside. Fantastic read, book was in the best shape, and delivery was spot on.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
This was my first experience with BooksRun. I loved the quick delivery, excellent price, and the book was in perfect condition. I loved reading the book. Plan to get more. Thanks.
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
Book came super fast, very well packaged. Great experience and would definitely order from BooksRun again.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
I order a book at least a month ago, and I did not receive it.
Please assist me.
Thank you so much!
Monica
Greetings, we do understand the frustration that such a situation may have caused. However, please note that we are always staying in touch with the carriers and our local post offices and during current circumstances, we also carefully monitor the delivery process so that we could take certain measures and/or notify our customers. It appears that due to huge amounts of incoming mail the mail carrier does not scan the packages at each location, provides updates in the tracking system with a certain delay or may simply deliver shipments without any updates in the tracking system. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I recieved the quote. Sent in the books. Received verification of payment, then never received payment. Seems like a scam
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
An utterly terrible experience. I was sent a book that was rated "GOOD" instead the book was was covered on EVERY PAGE with yellow, read, blue and purple underlining. The book was barely legible. I sent THREE messages to BR to discuss this junky book and to receive a refund on this $15 purchase BUT RECEIVED NO RESPONSE. ABE BOOKS also reached out to BR and RECEIVED NO RESPONSES!
Finally after almost THREE WEEKS of waiting to resolve a lousy $15 purchase ABE went ahead and issued me a refund.
BooksRun is a dishonest and duplicious merchant and I would Never buy from you again. If ABEBOOKS had any backbone they should remove you as a seller on their website. Will anybody at BR even seriously read this review?
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
The book ordering process was amazing. The books were affordable and the process was easy. I will order from this company again.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
The good: I ordered a book from Booksrun via Abebooks. It arrived a few days later, as advertised, at a surprisingly modest cost.
The bad: I received multiple email messages from Sitejabber saying Booksrun would like my feedback. While I thought they meant "let us know how we did", apparently they really meant "please leave us a review". When I realized I was leaving a review, I felt deceived and annoyed. A neurotypical would just delete the message without a second thought, but it's taking up a slice of my precious, shrinking "mindspace"
(And I'm so over proving I'm not a robot by inspecting tiny low resolution images.)
Very easy time selling books, got a check sent a few days after I sent them my book, super easy process
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I was about to miss a flight connection and when I got to the front of the plane I realized I had left my Chinese textbook in the seat pocket! Not being able to fight the crowd to get back to it or wait until everyone had gotten off the plane to get it, I ran to my next flight and barely made it. As I sat waiting to take off on this next flight, I ordered another textbook from BooksRun. It was a great price, the book arrived in amazing condition, and I never missed a beat in my studies because it arrived very quickly! Great experience! Thank you!
Thank you for your positive review, Claudia! We are glad you liked our services. - BooksRun Team
Book arrived within a few days of order,much quicker than the 3 weeks suggested by Abebooks. Pristine condition, despite being "used".
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Ordered "The Wizard of OZ" by Frank Baum. It arrived in good shape, and in plenty of time. Can't ask for any more than that! Keep up the good work.
The order was shipped within 24 hours. I received my book two days later. Was in excellent condition. Overall was very pleased with their service.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
I sent a book that got approved per the ISBN number inside the book. I was quoted an amount and agreed to that. They got the book and decided they wanted to use the ISBN number on the back when the one inside the front cover was approved on the site. They re-quoted $4 for the very expensive and brand new book. It was just a way for them to get the book and then turn it to spend less money. Then I had to pay for shipping to get the book back because I refuse to accept $4 for a $300 new book. Their phone number does not work so don't bother calling if you have issues. It's some type of automated thing that hangs up on you. You can submit a complaint online, but they won't respond until the transaction is complete. How convenient for them. Terrible terrible company.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
I ordered the book and received confirmation, then other emails regarding delivery. The book was delivered in the scheduled timeframe and in good condition as described.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Accuracy in description and faster than predicted speed. I will look for BooksRun in the future.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Books are affordable and inexpensive. Love the idea of returning books to sell on their website.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
BooksRun offers a user-friendly website for pricing the books you want to sell. The label is emailed, and a quick visit to the Post Office yields a positive monetary return for your time and efforts. I highly recommend BooksRun for your textbook-selling needs!
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy to hear that you liked the item as well as our services! - BooksRun Team