When I placed an order for one pair of pants, Ann Taylor hit my bank account 5 separate times for the same purchase amount leaving me with $1.26 in my bank account. I suspect if I had more funds in my checking account, they would have gone for much more. When I called Ann Taylor they told me that it was my mistake, that I must've left my shopping cart, or had an error on my end.
I had one submit and one confirmation email from Ann Taylor with the correct amount so I never thought to look for numerous duplicate charges to my bank account. I got off the phone with Ann Taylor feeling violated.
Ann Taylor's customer service told me they would not refund the 4 other single line item charges for 5 to 10 business days. They were rude, dismissive and nasty to me. My bank should have stopped the hit after hit after hit -- numerous identical charges, but they did not. They did, however, reverse the charges on Ann Taylor.
This conduct, on the part of Ann Taylor, constitutes fraud. I suspect they did this to thousands of online customers in order to finance a failing clothing business.
I used to love the clothes, but be careful if you need to return something. I wore a pair of cotton pants once, washed according to the instructions and they came out looking shabby. The local store in Stamford, CT refused to take them back. I had to return at a cost of $7.95 through the mail. The local manager was rude - she actually said that she couldn't take them back because she couldn't resell them - no joke, the pants are defective, why is reselling a condition of returns? I will never buy from Ann Taylor again.
Also - I wrote this review of the pants I bought and Ann Taylor has not posted it!
Generally the clothes are well made. I hope ATs quality doesnt dip, as it sometimes does. I always look for chic clothes, elegant but with a bit of flare. Perfect for a professional.
My recommendation to AT: maintain quality and workmanship. Dont slip. You were better 10 years ago.
So first I get a pop up ad that says additional 40% off. But when I go to the site, not everything is additional. I find some items for my niece and cant find a way to add a gift message ( like so she would know its from Me). Chat on line to customer service and they advise unless you BUY a gift box, can not include message. Really?? Decided not to order.
Sadly the tall women's clothing at AnnTaylor.com has declined in fabric quality, tailoring detail, and sizing. Often they are not adding extra length in the torso anymore.
It;s OK as most clothing goes.Over priced and your paying for the bran name I have worked and bought a lot of Ann Taylor clothing a discount prices while working at Macy's
Have bought from them some years ago as gifts. Went back, ordered $200 worth of items, and then get a red text error about paypal - no description of what's wrong just that the site has an issue processing right now.
Maybe it's a small issue, but in this era seems crazy. I contacted help and they told me I needed to call in, and obviously if i do that paypal is not an option. Bought elsewhere with paypal immediately before and after.
No faith in the company's website if they cant handle a paypal integration, Im not going to put my credit card on their site and I'm certainly not going to wait around for them to answer their phone. Also brings to attention that their standard shipping is 8 days!
Sorry - I'll buy elsewhere. At least I have a little clearer understanding about why traditional retailers are getting their clock cleaned. Loft - your competitors have set my expectations too high, and you currently aren't delivering.
I don't have a recent opinion of their clothing, and it's unlikely that I ever will.
It was my first time buying from Ann Taylor, and NEVER AGAIN!!! The photos on their website is too different from the real thing (see attached photos)! Quality is okayyy.
At least the fabric looks like it won't tear, even though I really don't want to keep this thing.
Worse Ann Taylor store ever! Woodlands, Texas location. Managers fighting whole time I was there. Do you know how bad this look I ask both of them? One manager walk away and the other manager a black women who trust me shouldn't even be working there kept gong on complaining to me how the schedule was not right. I told here I was just there to order a dress for a 4th of July party. She had no intend to help me but calmed it must be nice not to work. This black women who needs to retire or something was dress like she was homeless and her appearance was very dirty, Not Ann Taylor best. Why would Ann Taylor hire such dirty people. The other manager a Mexican women wore close so tight could could see stuff that shouldn't be shown. Both women unprofessional and dress terrible. What is happening to this place. Will not shop there anymore. I received terrible service and left without ordering a dress. ANN TAYLOR has gone down hill fast! Done with Ann Taylor!
Ann Taylor received my return on 4/27 and I was told it would take receiving 2-3 weeks to process. Currently my Ann Taylor credit card is gaining interest on those items returned. Terrible return process this should be reviewed and improved!!!
200$ billed, I returned the clothes, received no credit. credit late fees charged to me. three hours of phone calls, I neglected to make a copy of receipt that I put in with returned clothes. this company is a scam. I have avoided getting store credit cards for decades and got sucked in to this one. huge regret.
I try to reach a customer service through the website asking why payment options don't really work but not reply. Good I haven't bought anything
Have been an Ann Taylor/Loft customer for many years. Have always loved their clothes. Sometime in the last 6 months problems started to crop up with online purchases and returns. Returns made within 30 days were not credited and often 3-4 weeks later an e-gift certificate would be issued instead of a refund because of their warehouse issues. Using e-certs has proven to be dicey as your cert will be charged for a purchase NOT actually made! You will find out 2 days later that they are sold out of the item....but guess what?...they do not return those funds to your e-cert and instead it seems that you have given them a gift of your hard earned monies. I have spent the past 4 days trying to fix their/my problems and have spoken to 2 of the RUDEST customer service reps , I have ever encountered (2 were slightly helpful but could not resolve the issue). I was just told by the last c.s rep who put me on mute, while I spoke to her that she would send a report on to her finance office....so they now have my money for over a month+ and can not resolve a simple issue. Will never shop here again and you should avoid Ann Taylor/Loft too. I can only think that they must be experiencing financial difficulties in order to explain their issues.
Would not issue store credit for a gift I received from my daughter. I had the receipts and packaging slips. The Cherry Hill,NJ store would only issue a credit to my daughter and refused to give me a store credit because she didn't purchase a gift box with a gift receipt. Not a customer friendly policy - neither my daughter nor I will shop at Ann Taylor again.
Their clothes nice design and high quality, customer service try to help you, will shop.again.
I very rarely take the time to complain publicly about my experience but this one is worthwhile.
I have ordered merchandise from anntaylor.com on many occasions and every time I have received an email confirming that my order was received and is being processed. However, on all occasions, several ( up to four) days later I have received additional emails indicating that some of the items on my order are no longer available and I will not be receiving them at all ! How can this be happening? How can it be that when you purchase products online from anntaylor.com you don't know if you are actually going to get it?
I have ordered merchandise from anntaylor.com on three occasions and each time I have received an email confirming that my order was received and is being processed. However, on all three occasions I have received additional emails - some have arrive several hours after my initial order,while others have arrived days later - These emails indicate that some of the items on my order are no longer available and consequently have been removed from my oder and I will not be receiving them after all!!!
I called their customer service to find out why this was happening so often and I was told that their system only updates ONÇE A DAY!!!! How can this be happening with a company that charges over $100 for a simple pair of pants (made in China). With hundreds if people visiting their web site to make purchases - how can they have the audacity to only update their site once a day??? Please be aware when you purchase products online from anntaylor.com as you will never know if they item is actually in stock. I will never purchase again from anntaylor.com at it seems that they are not willing to invest in a modern system that continually updates their inventory - similar to the system that many other online merchants have.
First of all there is no wish list. Every time I put an order in on line I get asked to fill out a questionaire. I always put that they need a wish list. Im sure I am not the only one. My biggest problem with Ann Taylor.com is returns. You have to pay to ship your returns back and it takes way too long to get your money back. One time i waited around 2 months. I stopped ordering from AnnTaylor.com for this reason.
I returned an order over two weeks ago using prepaid return label provided by company. To date, they have no record of return and do not have the tracking information. I used the label provided via the company. Customer service was rude on three occasions and of no help - simply stating there was nothing they could for me. A $200 loss for me at this time. Advice - DO NOT order online - if you do not live near an Ann Taylor of Loft - find a different place to shop. I was simply told to call back in a week and see if it shows up. Similar experience with Loft. I am sad as I have always enjoyed shopping here - the online experience and poor customer service has soured me.
I very rarely take the time to complain publically about a customer service experience but this one is worthwhile. Ann Taylor and Loft are an embarrassment to the retail scene. Shopping is supposed to be fun and not push someone to the point of anger and frustration. This is where I am at. Their cc line personnel are absolutely brain dead. They act like robots and make very reliable and good customers feel like criminals by freezing their accounts for unjust reasons that they turn around and assure you are just. The wasted time that someone spends trying to purchase an item ruins the overall experience. Then to top it off, their sales associates can't do anything about it to make it right. No matter how good the sales are at this store, I may have reached the point that my money is better spent other places. This experience was painful and disappointing. I think I'm done with this business.
Wonderful to be notified about $35 dresses and the biggest sale the following day... Very unhappy that customer service could not edit, cancel, or honor simple price adjustments (or do anything really) within 24 hours. I was told my only option was to refuse the 8 day shipped items (which I had to pay $8.99 for even though the order was about $159). I was told the only manager would say what the rep. was saying, that the stores could not help, and I could send an e-mail if I wanted to offer feedback to the corporate offices. Honestly terrible experience and I hope I like the overpriced, non-returnable, slowly shipped dresses...
Also love their clothes. Well made, a little pricey but the sales are good.
Referring to the Ann Taylor - Short Pump store in Richmond VA, I was not happy with the return policy. I tried to return a pair of pants after 45 days and they gave me a store credit which is absolutely fine since I took so long to return them.
What was completely unfair was that they only gave me the mark-down amount even though my receipt clearly stated I had paid full-price. I would understand if I didn't have a receipt and they had no way of knowing how much I paid, but if my receipt clearly stated that I paid $71 for the pants, only giving me $53 credit is basically stealing my money. That is not good business.
Also, the cashier who was waiting on me was on the phone with another employee at home asking why she hadn't shown up for work and arguing with her that she was on the schedule ... all while ringing up my purchases. I couldn't even ask her a question, because she was on the phone. Very rude and unprofessional.
Very disappointed on AT has declined in recent years.
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