J S.

I very rarely take the time to complain publically about a customer service experience but this one is worthwhile. Ann Taylor and Loft are an embarrassment to the retail scene. Shopping is supposed to be fun and not push someone to the point of anger and frustration. This is where I am at. Their cc line personnel are absolutely brain dead. They act like robots and make very reliable and good customers feel like criminals by freezing their accounts for unjust reasons that they turn around and assure you are just. The wasted time that someone spends trying to purchase an item ruins the overall experience. Then to top it off, their sales associates can't do anything about it to make it right. No matter how good the sales are at this store, I may have reached the point that my money is better spent other places. This experience was painful and disappointing. I think I'm done with this business.