Anita E.

I ordered 8 items on 11/27/23. Most of these items were intended for wear at various holiday events. 3 items were delivered on 12/5/23. I called to inquire about remaining 5 items. Was told all items would be received by 12/7/23. This did not happen although 1 item had shipped and was somewhere in transit. I called again on 12/7/23 and explained that I needed the remaining 4 items for holiday events. Representative told me should would place a new order for the 4 items and would ship overnight at no cost to me. What arrived the next day was 2 items!
Today, 12/9/23, it is too late for the remaining items so I called to cancel all remaining items. Was told I could not cancel them, even though they had not shipped yet! I protested and was told an "investigation" would occur and that someone would get back to me in 1-2 weeks! I requested to speak to a supervisor and was told a supervisor was not available!
This is outrageous customer service and I will never shop at Ann Taylor again!

I placed an order on 11/23 for 6 Christmas ornaments. On 11/25, my credit card was charged. On 11/27, I received an email telling me my items were shipping and I was provided with a shipping number. Then nothing! I tried calling several times only to get an answering machine. I left messages but no one called me back. Then I sent 3 emails. No response. Called my credit card company to establish a "dispute."

Apparently this is the normal business practice of this company. STRONGLY suggest that you NOT do business with them unless you want to give away your money and get nothing for it.