Unifury

I ordered three ornaments, and two were incorrect. I initially asked for replacements. When that didn't work, I asked for a refund. I haven't heard from customer service since requesting a refund.

I Have ordered two coffee cups with my husb, me and my dogs and cats. The ones that passed used wings just awesome. I just received another coffee cup today with man, woman, 3 dogs with wings and 2 dogs living and they are beautiful. I am giving it to my friend on Easter and I know she will love it and will make her cry thank you Unifury such quality items!

The writing on the mug is so tiny you cannot read what it says. Customer service sent a cold response. I wouldn't order anything from them if they offered it for free. The pictures in the ads look NOTHING like the real product.

I guess I lucked out eight times. I have made eight orders from unifury.com. I have ordered six pillows and 2 mugs.
The personalization is fantastic. The pictures look just like the real people and everyone absolutely adored their gifts.
I will say that there is no phone number that you can call to talk to anybody. However they did answer every one of my emails within two days. When I asked for a preview that they did not include on the website they did send me a preview. Most of the time the preview was right there when I ordered.
There were delivery issues twice and what I ordered did come late but it came.
They always apologized.
I adore these gifts that I bought and I would keep buying from them. I cannot imagine what happened with all of the other people who ordered and didn't get their product.
Pictured is an anniversary gift to my husband.

Was told it would be shipped in time, was not. The piece is great, but late...

Ordering was easy had it shipped direct. Turned out great, easy no hassle.

Exceptional! The merchandise is of good quality. Just what I ordered. Will order from them again.

I purchased a Christmas ornament from Unifury. The ornament I received did not resemble the sample of the one on the website that I intended to order. In addition, the scale of the artwork was terrible. The size of the cat on the ornament was so small that you could hardly recognize it. I contacted customer service and they will not produce another one and they will not give me a refund. The ornament was very expensive as well. I do not recommend ordering from this company.

They loved it. It just took a couple weeks. Order was accurate and the medium blanket was just large enough but not too large. It's super soft too

I received exactly what I ordered and it was on time.
Excellent experience. Completely satisfied with it.

I have ordered several times and every time has been great. Top quality and fast to ship out.
I'll be ordering again, I'm sure.

I had no idea how much I would love the mug and the print I ordered. The mug and picture are very special, as were my puppies. This was wonderful and I am so glad I saw you on FB.

I read the reviews before I ordered and I was a little concerned about the amount of negative reviews. However, this company offered a product that I couldn't find elsewhere so I decided to take the chance. I ordered a personalized 18x20 canvas wall print and it arrived in a little over a week and EXCEEDED my expectations!
I am glad I gave this company a chance and would order again without hesitation.
Thank you UNIFURY!

When I contacted Unifury to have a design tweaked a little bit, it was no problem at all. The cups I ordered for my girlfriends and myself came out just the way I wished them to.

Had a problem with order and needed it shipped to different address. Customer service not available by phone so only option was email. Sent generic responses saying once it's shipped there was nothing they could do. I spoke to post office who said it had not even been delivered to them yet. I reached out via several emails and continued to receive generic responses that proved they had not even read my emails. Furthermore emails were sent in the middle of the night so there was no option to respond during business hours. Terrible customer service and would not order from them again.

Great product. Exactly what I wanted and the quality was excellent. Made a great anniversary gift

Ordered 4 different mugs so far, one for myself and the rest gifts. Orders came back correct and well packaged.

I ordered 2 of the same product on accident. Didn't realize it until I received a text notification verifying my purchase. I then responded within 3 minutes saying I needed to modify my order, and that I accidentally ordered 2. I received no response. Then I emailed them saying the same thing. I got an email 8 hours later saying they couldnt refund me me for the duplicate product saying I didn't follow the 2 hours cancelation policy, or fall within the window. Which makes zero sense considering I did. Now since they're incompetent and don't even stick to their own policies I have to get my bank involved because I'm not letting them keep my damn money. The only product I wanted was $44.95 and they won't refund me the $55.95 extra for the other product I did not need. I Will never purchase from them again.

Love the mug and use it every day even if it didn't have the perfect graphic. It's a very solid mug and the picture is very sweet with my two angel pups and me

Not a legit business. They'll take your money and never send you anything. They also lie about their expedited shipping

A plus plus from beginning to end from the easy ordering to notifying me of every step to following up afterwards. They quickly responded to my questions. I'll definitely be ordering again! Very nice experience…

Love the mug and the customization options available.

I'm glad I didn't see these reviews before I ordered or I may have missed out. Ordered two pillows for gifts and they are adorable. I love them. Did not take long to get at all even during COVD with a caution that it might take longer. Everything they respresented. I give 5 stars and hope this helps their average.