The portrait I ordered is absolutely perfect, and came exactly 1 week after ordering. Overall it was a great time experience. I reached out to their customer service team before ordering for help with a different background and they got back to me within a few hours. We had a lot of fun arranging the family, and I liked that you can preview. Based on previous reviews, I didn't expect the canvas for a while, but it came 1 week later. Overall, great experience.
The writing on the mug is so tiny you cannot read what it says. Customer service sent a cold response. I wouldn't order anything from them if they offered it for free. The pictures in the ads look NOTHING like the real product.
I ordered 2 of the same product on accident. Didn't realize it until I received a text notification verifying my purchase. I then responded within 3 minutes saying I needed to modify my order, and that I accidentally ordered 2. I received no response. Then I emailed them saying the same thing. I got an email 8 hours later saying they couldnt refund me me for the duplicate product saying I didn't follow the 2 hours cancelation policy, or fall within the window. Which makes zero sense considering I did. Now since they're incompetent and don't even stick to their own policies I have to get my bank involved because I'm not letting them keep my damn money. The only product I wanted was $44.95 and they won't refund me the $55.95 extra for the other product I did not need. I Will never purchase from them again.
I ordered my product on December 5th, it is December 27th and I still have not received my product. It has been over 3 weeks, and the product did not even make it to the post office for 2 weeks after I ordered! I ordered ONE coffee mug. Not worth the wait… go with a different website offering the same thing.
I Have ordered two coffee cups with my husb, me and my dogs and cats. The ones that passed used wings just awesome. I just received another coffee cup today with man, woman, 3 dogs with wings and 2 dogs living and they are beautiful. I am giving it to my friend on Easter and I know she will love it and will make her cry thank you Unifury such quality items!
Hi Joyce,
We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Took over a month to receive my product. This is not a US based operation as item is shipped by DHL, indicating it is shipped internationally. If you don't mind waiting, in other words not a gift that you need by a certain date, then the products they sell are average in quality.
The mug I sent to my friend was poorly packaged and arrived broken in several places. The same thing happened to one I sent to another friend. I will say the mugs themselves are beautiful and Unifury very graciously sends a replacement. However, their breakage rate is unacceptable and the company should use a more secure packaging method.
Thank you for bringing this matter to our attention! We did contact you via email to send you a replacement in 7-14 days.
Please wait a few more days to receive the replacement and let us know if you need any other help.
I ordered a customized mug and it arrive in about 2-3 weeks. The only issue I had is that I didn't get a confirmation e-mail but they re-sent it to me after I e-mailed their customer support. I know that this site has a lot of negative reviews but I had a positive experience and the mug that I ordered was pretty cute and seem to be of good quality.
Thank you so much for your kind words! We're happy to support you in any case.
I guess I lucked out eight times. I have made eight orders from unifury.com. I have ordered six pillows and 2 mugs.
The personalization is fantastic. The pictures look just like the real people and everyone absolutely adored their gifts.
I will say that there is no phone number that you can call to talk to anybody. However they did answer every one of my emails within two days. When I asked for a preview that they did not include on the website they did send me a preview. Most of the time the preview was right there when I ordered.
There were delivery issues twice and what I ordered did come late but it came.
They always apologized.
I adore these gifts that I bought and I would keep buying from them. I cannot imagine what happened with all of the other people who ordered and didn't get their product.
Pictured is an anniversary gift to my husband.
I'm glad I didn't see these reviews before I ordered or I may have missed out. Ordered two pillows for gifts and they are adorable. I love them. Did not take long to get at all even during COVD with a caution that it might take longer. Everything they respresented. I give 5 stars and hope this helps their average.
A plus plus from beginning to end from the easy ordering to notifying me of every step to following up afterwards. They quickly responded to my questions. I'll definitely be ordering again! Very nice experience…
Thank you so much for your kind words! We always love hearing that our customers are happy.
When I contacted Unifury to have a design tweaked a little bit, it was no problem at all. The cups I ordered for my girlfriends and myself came out just the way I wished them to.
I ordered a star ornament on 12/1/20 and received it on 12/21/20. The image is cute, but it is printed on the star so that the hole to hang it on the Christmas tree is on a side point rather than on the top as it should be. I have attempted three times to to return a/o exchange the ornament. Unfury will not even acknowledge the problem never mind offer to reprint the ornament or refund my money. This is UNACCEPTABLE! Next step I make a claim with my bank and stop the nonsense!
Love the mug and use it every day even if it didn't have the perfect graphic. It's a very solid mug and the picture is very sweet with my two angel pups and me
Hello Rita,
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
I had no idea how much I would love the mug and the print I ordered. The mug and picture are very special, as were my puppies. This was wonderful and I am so glad I saw you on FB.
Hi Michelle,
We are so grateful for your review! Thanks for sharing your rating with us and the community!
I ordered three ornaments, and two were incorrect. I initially asked for replacements. When that didn't work, I asked for a refund. I haven't heard from customer service since requesting a refund.
I read the reviews before I ordered and I was a little concerned about the amount of negative reviews. However, this company offered a product that I couldn't find elsewhere so I decided to take the chance. I ordered a personalized 18x20 canvas wall print and it arrived in a little over a week and EXCEEDED my expectations!
I am glad I gave this company a chance and would order again without hesitation.
Thank you UNIFURY!
I have ordered several times and every time has been great. Top quality and fast to ship out.
I'll be ordering again, I'm sure.
Hi William,
Thank you so much for taking the time to write this review! We're thrilled to hear that you enjoyed our product and service. Have a great day!
Ordered 4 different mugs so far, one for myself and the rest gifts. Orders came back correct and well packaged.
Hi Pamela,
Thank you so much for taking the time to write this review! We're thrilled to hear that you enjoyed our product and service, and we’re looking forward to your next visit.
Because I found the ordering process somewhat confusing, I wrote the name of one dog twice and omitted another dog. I corrected it too late, but struck a deal for a second (corrected) print.
Thank you so much for your kind words!
We always love hearing that our customers are happy and don't hesitate to contact us if you need any help.
Overview
Unifury has a rating of 2.8 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Unifury most frequently mention and customer service. Unifury ranks 27th among Personalized Gifts sites.
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