Ali M.

Package marked as delivered, was not. Submitted a claim online, followed up 3x for status, zero response. Summitted another claim, same thing. This was over a period of WEEKS when their claim automatic response email says "they will get back to you in 2 days". They have a horrible joke of a reputation among pretty much everyone for completely legitimate reasons.

Also, just in general, the drivers are SUPER lazy and inconsiderate. We live in a townhome and they just throw packages at the garage doors out of their dirty run down vans instead of delivering to the front door. One time, instead of delivering to the garage door, they launched the package over our patio wall because they're too lazy to walk a few feet and it came inches from landing on my child's head. This was a heavy package and would have caused severe head injuries. Who launches a heavy package over a wall they can't see over? They speed through the neighborhoods and often deliver packages to the incorrect address.

Give your money a voice and do NOT support this business - use UPS, FedEx, USPS, anything but OnTrac.

Ann Taylor has SOME nice pieces (lots of pieces are also clearly made crappy junk) but it is truly not worth dealing with everything else. Free shipping over $150 (?!). Return label fees are $7.95. Both of those are WAY, way behind the rest of the industry and is an easy push to shop elsewhere who offers the same type of items, if not better, with a much lower free shipping limit, better return policy, and better website. Their customer service is horrible...not even a little bit knowledgeable, and their website is constantly having problems. I have a strong feeling they will go out of business in the the near future.

I submitted a review for a product three different times, each time it was rejected. Shortened it up and made it VERY general by the point I had submitted the third review with NOTHING controversial in it whatsoever. Received an email each time that 'Walgreens had moderated my review' and to contact Customer Care for more information. Funny enough, contact Customer Care as indicated, not a single representative out of the three I spoke with could provide me with any review guidelines and they all just let the chat linger until they ended it. Abysmal customer service. The product I left a review for all appear to be positive and linked directly from the product's website. Walgreens is not trustworthy and moderates its reviews in favor of specific products - not a company we should trust or support.

Placed an order, received multiple defective items (loose threads everywhere on both shirts, one item just shoved in a ball in to the shipping bag) and asked them for a pre-paid return label as there was no way *I* was paying to send the items back with the condition they came in (you are responsible as the customer for return shipping with Wrangler, HUGE con when so many sites offer free returns). I have had to email them twice (once for the pre-paid label, they took 9 days to respond after 3 follow-up emails, and did not respond to my other email for a pre-paid return label even though they advertise a response within 2 business days). I called in 3 weeks after the package had been delivered back to Wrangler and receiving zero response to my email. Not only was the hold time 45 minutes, but the representative then informed me refunds take 4 weeks from the date the package was delivered. It has now been 4 weeks and at this point am going to file a complaint with my bank. Horrible service when there are SO many better options out there, and because of this, will also avoid buying the brand in the future, regardless of the site.

I received a letter from Nordstrom saying they could no longer do business with me because of the "high volume" of returns I made. First thing - I keep a very large amount of items I order. Second thing - when ordering clothes, I order multiple colors and sizes (2 different sizes, not 5) because it is an ONLINE order and you cannot try things on. This is online shopping 101 and amazes me that Nordstrom doesn't acknowledge this. I NEVER return things that are clearly worn, damaged, 3 years from the order date, etc. like I see other customers doing. Any items I return are brand spanking new, completely undamaged, and ordered within the past 60 days MAX. Clearly, the "prestige" of Nordstrom customer service has gone significantly downhill in the past few years. I would suggest doing our online shopping elsewhere unless you want to be banned for ordering *gasp* TWO SIZES!

I received an email from Nordstrom Rack saying they were shutting down my account because of the "high volume" of returns I have from online purchases which is strange, because I keep a good amount of my orders. Hello, you are an ONLINE RETAILER! Shouldn't you know how the business works?! People order multiple colors and sizes because... surprise, you can't try them on first! If they don't fit, which is a high possibility (because... reminder: you can't try the items on first), then you return the item. I have never had this type of experience with an online shopping company which I think says something hugely negative about how NR treats their customers. I've advised my friends and family to not shop at NR either in-store or online unless they want to have something ridiculous like this happen to them as well.

Not a fan of this site at all. They did not state anywhere that they would be charging my account a "monthly membership fee" of $39.95 after I ordered my first pair of shoes. It's amazing the way they draw you in with all these promises. So I ordered some shoes at 9pm, and once I got the email that they signed me up to have a monthly fee billed, I sent an email asking them to cancel my order and cancel my account. I didn't get anything back so I called in this morning. The representative named Joann said that the shoes were "too far in the process" for her to cancel which is complete bull$#*!, they were not even shipped out yet! She told me this. She said that I could easily return the shoes once I received them WITH a $5.95 restocking fee. On top of this, if the item is sold out by the time I receive it, they won't take it back or be able to give me a refund! She said the only time they can cancel an order is 15 - 20 minutes after it has been placed. So if someone places an order at 9 or 10 at night or any other time they close, there is zero way they are able to cancel the order? Joann said yes, this is the case and she "apologizes for any inconvenience." I knew a site like this was too good to be true and they just hassle and sneak around their customers with hidden fees. I see a BBB case coming already.